Do We Need Another Share in the See, Solve, Share Model of Continuous Improvement?
Lean Blog Audio
by Mark Graban
3d ago
Blog post I love Steve Spear‘s emphasis on a Toyota-based Lean model of: “See, Solve, Share” See problems, solve problems, and share what worked as countermeasures. That's the ideal, and it's powerful where it exists. At Toyota, and companies like it, there's an understanding that speaking up about problems leads to a constructive response from leaders.  That's not always true at other companies that are starting or attempting their “Lean Journey.” The Psychological Safety that might be taken for granted at Toyota must be actively cultivated in a company before continu ..read more
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LinkedIn Poll on Barriers to Speaking Up: Fear and Futility
Lean Blog Audio
by Mark Graban
3d ago
Blog post Research by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are: 1️⃣ Futility 2️⃣ Fear Fear of getting in trouble is a big problem. But there are also many workplaces where people say, quite literally, “I'm not afraid to speak up, it just isn't worth the effort.” That's the Futility Factor. Please answer this poll question via LinkedIn. And I'd love to hear your thoughts in a comment here on the blog post or on LinkedIn. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support ..read more
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Rewriting the Management Gospel: Lessons from Hayes, Abernathy, and the Frontlines of Industry
Lean Blog Audio
by Mark Graban
3d ago
Blog Post Professors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management: “…an overdependence on analytical detachment – what they call ”managerial remote control.” They say it is an approach that exalts financial analysis, not line operations. It rewards executives who see their company primarily as a competing set of rates of return, who manage by numbers and computer printouts. Further, they say, it is a seductive doctrine that promises the bright student a quick path to the top and that piles its rewards on ex ..read more
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Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery
Lean Blog Audio
by Mark Graban
2w ago
The blog post It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one day last week. I originally shared this on LinkedIn as a post and real-time updates. Thankfully, the clinical care seemed to be good, and that family member is recovering well from the outpatient procedure. But, the experience could have been better. I'm critiquing the process and the apparent culture, not the individuals involved. They are part of a system, which includes their job role design, training, and supervision. --- Support t ..read more
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Don Petersen, Ford CEO Who Learned from Dr. Deming, Passes Away at 97
Lean Blog Audio
by Mark Graban
2w ago
Blog post with links The other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s (from 1985 to 1990). From the Detroit Free Press: Former Ford CEO Don Petersen, who spent 41 years with automaker, dies at 97 --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support ..read more
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Transforming Leadership: How to Shift from Blame to Systemic Improvement
Lean Blog Audio
by Mark Graban
3w ago
Read the blog post How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance? I don't think that's a good look when leaders do that. Leaders are responsible for the system, especially senior leaders. Even though they are part of a system, they have more freedom and more ability to change systems that ultimately drive most performance. A blaming leader looks at low productivity numbers and blames “lazy workers.” A blaming leader sees mistakes and blames “careless workers.” A blaming leader sees employees choosing not to speak up ..read more
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Bring Mark Graban to Speak at Your Health System’s Quarterly Leadership Forum
Lean Blog Audio
by Mark Graban
3w ago
Read the blog post I recently spoke and facilitated at a health system's quarterly leadership forum event on the topic of “Psychological Safety as a Pre-Condition for Continuous Improvement.” It was very well received, and I'm very passionate about the need for leaders to help every team member believe that it's both safe and effective to speak up in the workplace. Psychological Safety plus Problem Solving is a very powerful combination. Let me know if you'd be open to a brief conversation on collaborating for your next leadership forum or another executive event. I'm keen to share insights th ..read more
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Embracing Challenges for Success: Lessons in Toyota Culture and Kaizen from Nate Furuta
Lean Blog Audio
by Mark Graban
3w ago
Read the blog post I have been really enjoying this book, released in 2021, by Kiyoshi “Nate” Furuta, a retired Toyota executive: Welcome Problems, Find Success: Creating Toyota Cultures Around the World. I bought it a year ago and wish I had started reading it sooner! Furuta is the retired former chair and CEO of Toyota Boshoku America, Inc. — an automotive parts supplier to companies including Toyota and General Motors.  --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support ..read more
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GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better Alternative
Lean Blog Audio
by Mark Graban
1M ago
Read the episode, view video, and more There was a fascinating article in Bloomberg BusinessWeek about GE doing its final spinoff of GE Vernova (ticker symbol: GEV) and the remaining business that Larry Culp remains CEO of, GE Aerospace (formerly GE Aviation, ticker symbol: GE). The inside story of how GE CEO Larry Culp dismantled a 131-year-old American giant. AN EMPIRE DIVIDED --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support ..read more
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Turning Bad News into Building Blocks: Cultivating a Culture Where Mistakes Fuel Growth (Larry Culp and GE)
Lean Blog Audio
by Mark Graban
1M ago
The blog post and video Embracing Imperfections and Learning from Mistakes: A Leadership Insight from the 2022 AME Annual Conference... In a riveting conversation between Larry Culp (at the time, CEO of GE and now CEO of GE Aerospace) and my good friend Katie Anderson at the 2022 Association for Manufacturing Excellence (AME) Annual Conference, valuable lessons on leadership, transparency, and fostering a culture where challenges and imperfections are openly shared were illuminated. Come join AME at their 2024 Conference in Atlanta later this year. Here's a short clip: --- Support this podcas ..read more
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