In this episode, Matthew Singh and I discuss PI initiatives and programs as well as positively influencing culture. What You'll Learn: 1. What do you think are some important elements of a successful PI program? 2. How does one go about impacting positive cultural change? 3. What insights can you provide about the sustainability of a program? 4. What's been your greatest challenge in your PI endeavors? 5. What has been your greatest win in the PI endeavors? About the Guest:  Matt Singh is the Director of Operational Excellence and Master Black Belt for the Department of Administrative S ..read more

In this episode, Ken Segel and I discuss the importance of continuous improvement principles as they apply to patient care. What You'll Learn: 1. Can you tell me a little bit about Value Capture’s mission and history so our listeners can get a sense for your work in healthcare, and how your firm combines leading with safety and Toyota Production System principles or lean?   2. How about your personal story?  How did you get connected to this mission? 3. Can you say a little bit more about the state of lean in healthcare?  What challenges are you seeing?  What are your ..read more

In this episode, Adam Lawrence and I discuss the Wheel of Sustainability and its elements. What You'll Learn: 1. Which element of the Wheel of Sustainability do you find most challenging for your Kaizen teams to engage with and why? 2. How do you help your Kaizen teams deal with this element (Clear Benefits) 3. What are you trying to accomplish with this element during a Kaizen event? 4. Do you have some stories how using this element of the Wheel of Sustainability helped avert or avoid problems? 5. How does Leadership Commitment support and work with this element? About the Guest:  Ada ..read more

In this episode, Mike Leigh and I discuss the application of lean as well as the implementation of a lean mindset within organizations. What You'll Learn: 1. Can you describe your Lean journey so far? 2. How has your attitude toward the application of Lean changed? 3. What is your approach to helping companies move forward on their Lean journey? 4. You're not a big fan of Six Sigma. Why is that? 5. What advice would you give to Lean practitioners who want to make a difference in their organizations? About the Guest:  Mike Leigh is the President of OpX Solutions, a performance improvemen ..read more

In this episode, Rich Sheridan and I discuss the impacts of implementing a culture of storytelling. What You'll Learn: 1. Why are you called the Chief Storyteller at Menlo? 2. Why is storytelling such an important part of your company's culture? 3. What kinds of stories are relevant to tell? 4. How do you curate stories? 5. How do you build a storytelling culture? About the Guest:  Rich Sheridan, CEO and Chief Storyteller at Menlo Innovations, is a successful entrepreneur and author of two best-selling books—Joy Inc.: How We Built Workplace People Love and Chief Joy Officer: How Great L ..read more

In this episode, Katie Anderson and I discuss a culture of excellence through continuous improvement during a pre-recorded webinar. What You'll Learn: 1. What are the ingredients that make up a culture of excellence? 2. In cultures of CI, what does it mean to “learn, lead, and care”? 3. Can you share your favorite story from Mr. Yoshino that exemplifies a culture of CI? 4. Why do you do the Japan study trip? 5. What will we see that backs up how the Japanese culture played a part in Toyota’s success? About the Guest:  Katie Anderson is an internationally recognized leadership and learni ..read more

In this episode, Katie Labedz and I discuss trends and ways to become successful in terms of a person's CI journey as well as improving everything in every process. What You'll Learn: 1. Tell us about your new book "How to Improve Absolutely Every Process" 2. What trends are you seeing in the CI space? 3. Why are people hesitant to start or restart their CI journey? 4. Why do most CI journeys fail? 5. How can people set themselves up for success in their CI journey and where to start? About the Guest:  Katie Labedz is the President of Learning to Lean, LLC.  She is a certified Lean ..read more

In this episode, Tony Hayes and I discuss ways to create a lean learning culture through an organizations atmosphere and leadership platforms. What You'll Learn: 1. What is the definition of a good Lean “Learning Culture? 2. What are the challenges to creating this type of atmosphere within an organization? 3. What role does Leadership play in facilitating or creating the platform for learning? 4. Can you share some examples of how you have done this at your current company or others from your past experiences? 5. What advice would you give our listeners as the consider creating their own Lear ..read more

In this episode, Steve Johnson and I discuss training paths and employee tools when it comes to a robust training program. You'll also here how a robust training program can help reduce employee turn-over. What You'll Learn: Why did you start a training program for technicians? What does the training path look like for a technician? Does an employee need any experience or certifications to start this program? Does the employee need any tools? How long will it take to complete this program? About the Guest: Steve Johnson has over 30 years of experience in the automotive indus ..read more

In this episode, Tanya Stinson and I discuss the impacts of costly wastes and modern technology as well as one of healthcare's number one problems: communication. What You'll Learn: What are a few of the most costly wastes in healthcare currently? If there was one thing that you could change in healthcare right away, what would it be? Do you feel like healthcare organizations are siloed? Do you think technology can help with the issues we have impacting patients in healthcare today? What is an improvement in healthcare that costs nothing to implement? About the Guest: Tanya is the Founder o ..read more