526: The University of Texas Professor on How to Improve Your Virtual Communication
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
9h ago
Welcome to Strategy Skills episode 526, an interview with the author of Ping: The Secrets of Successful Virtual Communication, Andrew Brodsky.   In this episode, Andrew shares the nuances of effective virtual communication in the workplace. He introduces the PING framework (Perspective Taking, Initiative, Nonverbal Behavior, and Goals) and discusses how different communication modes suit various objectives. Andrew also touched on strategies for maintaining creativity in virtual settings, building trust in remote teams, and the importance of leading by example even in a virtual environment ..read more
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525: Quantifying the Real Value and Impact of Thought Leadership
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
5d ago
Welcome to Strategy Skills episode 525, an interview with the authors of The ROI of Thought Leadership: Calculating the Value that Sets Organizations Apart, Cindy Anderson and Anthony Marshall.   In this episode, Cindy and Anthony discuss how their work at IBM shaped their understanding of thought leadership's value in building client relationships and explain the quantifiable benefits of thought leadership. They also address how AI is impacting thought leadership creation and consumption, and the distinction between thought leadership and sales content. They stress the need for independe ..read more
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524: Harvard Law School Alum on How to Train Your Team Effectively
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
1w ago
Welcome to Strategy Skills episode 524, an interview with the author of Meet Every Learner's Needs: Redesigning Instruction So All Students Can Succeed, Robert Barnett.   In this episode, Robert discussed his approach to educational fairness and equity and the importance of personalized learning experiences. He explained the need for engaging and challenging learning environments rather than a one-size-fits-all approach, highlighting the importance of tailoring learning to individual needs.   Robert Barnett co-founded the Modern Classrooms Project. Robert’s approach - now known as th ..read more
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523: Boston Consulting Group's Martin Reeves on 'The Imagination Machine' (Strategy Skills classics)
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
1w ago
Welcome to Strategy Skills episode 345, an interview with the Chairman of the BCG Henderson Institute, BCG’s think tank for new ideas in management and strategy. Martin has authored numerous books, including Your Strategy Needs a Strategy and The Imagination Machine, a handbook about how to systematically harness imagination to generate new ideas and transform businesses.   Get Martin's book here: https://rb.gy/qmifgx The Imagination Machine: How to Spark New Ideas and Create Your Company's Future.    Here are some free gifts for you: Overall Approach Used i ..read more
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522: Former Editor of the Financial Times on the Secret Story of the World's Greatest Disruptor
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
2w ago
Welcome to Strategy Skills episode 522, an interview with the author of Gambling Man: The Secret Story of the World's Greatest Disruptor, Masayoshi Son, Lionel Barber.   In this episode, Lionel discusses his career and insights on leadership, journalism, and business transformation. He talks about his tenure at the Financial Times and offers advice to young professionals on how to succeed in today’s ever-changing and challenging world. In this interview, Lionel also shares key lessons from his new book and his research on SoftBank CEO and financial disruptor, Masayoshi Son, highlighting t ..read more
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521: Ex-Accenture Global CEO on Transformation: Human-Powered Leadership in a Disrupted World
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
3w ago
Welcome to Strategy Skills episode 521, an interview with the author of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human Powered Leadership, Dr. Christie Smith.   In this episode, Christie shares her career journey through boutique firms, Deloitte, Apple, and Accenture. She shares key lessons about building client relationships, emphasizing that consultants should focus on understanding client needs rather than pushing their own agenda. Christie explains that successful consulting leaders need empathy and adaptability, especially as workplaces ch ..read more
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520: A Harvard Expert’s Guide to Mastering Conversations
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
3w ago
Welcome to Strategy Skills episode 520, an interview with the author of TALK: The Science of Conversation and the Art of Being Ourselves, Alison Wood Brooks.   In this episode, Alison shares how her experiences at Harvard shaped her understanding of one of the most critical skills for anyone in any industry: conversation. She introduces the concept of the “topic pyramid”, which includes small talk, tailored talk, and deep talk, and shares strategies for handling difficult conversations, such as using acknowledgment, affirmation, and hedging language. Alison shows why conversing more effec ..read more
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519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
1M ago
In this episode with Rob Markey, we will discuss valuing and measuring customer loyalty. Rob highlights the gap between executives' intentions to prioritize customers and their actual practices, noting that only 8% of customers believe they receive exceptional experiences, despite 80% of executives thinking so. Rob discusses the need for companies to measure and manage customer lifetime value, using tools like Net Promoter Scores and customer segmentation. He also discusses the challenges of implementing customer-centric strategies, the importance of relationship recovery, and the role of lead ..read more
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518: Former EY and KPMG Managing Director, Michael J. Lopez, on Strategies for Navigating Change
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
1M ago
Welcome to Strategy Skills episode 518, an interview with the author of Change: Six science-backed strategies to transform your brain, body, and behavior, Michael J. Lopez.   In this episode, Michael shares his consulting journey and leadership challenges that shaped his leadership style and led him to start his own firm. He shares his advice for consultants aiming to become partners on how to navigate today's hybrid work environment.    Michael also discussed change and how deeply personal it is that it can't be approached with one-size-fits-all solutions. Lopez explains why ch ..read more
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517: Digital Transformation Consulting: Technology Leader Insights
The Strategy Skills Podcast
by FirmsConsulting.com & StrategyTraining.com
1M ago
In this episode, we dive into digital transformation consulting, exploring the top digital transformation challenges faced by today’s technology leader from a large consulting firm working with C-suite executives on large-scale transformation projects. We’ll discuss how emerging tech consulting is shaping the future and how to balance vision and practicality while staying up to date on technology trends, especially the rapid move from AI to generative AI. We cover the challenges of business case development and overcoming ambiguous requirements that often arise in these fast-paced engagem ..read more
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