Communicating during the day between healthcare providers is challenging.  A better way is to be able to schedule short video conferencing meetings when it is convenient to both.  This starts with one of the two setting down an available schedule and sending the link to this schedule to the other person who then can go onto the schedule and select a good time for them. All of this is easily handled through scheduler programs that then place the meetings on respective calendars.  ..read more

There are many things patients want, but which one is most important in your opinion? I give you my answer to this question. After this, I talk about how difficult it is to change our minds away from what we have been taught ..read more

This is a third podcast in a series on communication in the dental office.  ..read more

This is part of a series on dental office communication. Here I talk about ways in which running a dental office is similar to producing a stage play.  ..read more

What's the hardest procedure I have to do on a daily basis in periodontics? Listen to find out.  ..read more

The title really says it all. Patients want to know how much things will cost. Sometimes they want to know this more than they want to know what the problem is and all the treatment options available. In addition, dental insurance complicates things a great deal. We will likely not eliminate their importance in the financial planning our patients will make to determine the dental care they will decide to accept, but we can help them understand why at times what dental insurance covers is not what we recommend.  My discussion is obviously focused on periodontal topics but broader principle ..read more

Some thoughts on wellness ..read more

I discuss a book I'm reading that improves communication with patients specifically, and everyone else in general.  It is called Building A Story Brand by Donald Miller.  ..read more

My thoughts at this time ..read more

I discuss the challenges of referring patients to a specialist for periodontal treatment, especially when they are new to your office. To improve the patient experience, I also make an offer to treat patients in your office, assuming you are within reasonable driving distance.  ..read more