This is a third podcast in a series on communication in the dental office.  ..read more

This is part of a series on dental office communication. Here I talk about ways in which running a dental office is similar to producing a stage play.  ..read more

What's the hardest procedure I have to do on a daily basis in periodontics? Listen to find out.  ..read more

The title really says it all. Patients want to know how much things will cost. Sometimes they want to know this more than they want to know what the problem is and all the treatment options available. In addition, dental insurance complicates things a great deal. We will likely not eliminate their importance in the financial planning our patients will make to determine the dental care they will decide to accept, but we can help them understand why at times what dental insurance covers is not what we recommend.  My discussion is obviously focused on periodontal topics but broader principle ..read more

Some thoughts on wellness ..read more

I discuss a book I'm reading that improves communication with patients specifically, and everyone else in general.  It is called Building A Story Brand by Donald Miller.  ..read more

My thoughts at this time ..read more

I discuss the challenges of referring patients to a specialist for periodontal treatment, especially when they are new to your office. To improve the patient experience, I also make an offer to treat patients in your office, assuming you are within reasonable driving distance.  ..read more

Where do they come from and why do they think and act the way they do? How best can them communicate with one another ..read more

Time sensitive ideas about the upcoming election. Be sure to vote.  ..read more