In-Between Calls
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When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will..
In-Between Calls
3y ago
During this shift, we discuss some of the open secrets in our profession that folks on the outside may not necessarily know about.
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In-Between Calls
3y ago
During this shift, we discuss how to respond when you are faced with a situation where there is no clear path to coming out ahead - also known as "no-win" situations.
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In-Between Calls
3y ago
During this shift, we follow-up on the story regarding an altercation at the office and how best to resolve conflict between employees.
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In-Between Calls
3y ago
During this shift, we discuss the upside and downside of not being able to control your happy, sad and angry emotions while at work.
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In-Between Calls
3y ago
During this shift, we have an open review session on developing a document for client services that will serve as a guide for account managers.
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In-Between Calls
3y ago
During this shift, we discuss some of our side gigs that we do for fun as well as a means to generate extra income.
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In-Between Calls
3y ago
During this shift, we discuss how best to approach referral conversations when you have positive and/or negative things to say about the individual.
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In-Between Calls
3y ago
During this shift, we make some predictions for 2021 and discuss how the pandemic has shaped customer expectations going forward.
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In-Between Calls
3y ago
During this shift, we recap our last roadtrip and discuss what it was like to travel during a pandemic.
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In-Between Calls
3y ago
During this shift, we continue our discussion on the many things we are thankful for in our careers.
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