Steve Boyack: CEO Insights on the Coronavirus Crisis
Voices
by HappyCo
2y ago
How should leaders manage student housing and multifamily communities during the COVID-19 pandemic? Steve Boyack, CEO of CA Management Services, shares on-the-ground insights from every angle: culture and maintenance through communication and technology ..read more
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Owen Fleming: Supporting Techs Through COVID
Voices
by HappyCo
2y ago
With COVID-19 cases ramping up this winter, what does it take to manage techs compassionately? HNN Communities Maintenance & Capital Projects Manager Owen Fleming shares his path to multifamily management – and how it's helped him craft best practices for software choices and HR programs in the current crisis.  ..read more
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Nick Hecox: Facing Turnover? Give Techs a Voice
Voices
by HappyCo
2y ago
Chronic turnover plus a global pandemic? With multifamily maintenance teams under more stress than ever, now is the time to change culture for the better. On Voices, Nick Hecox, Maintenance Director at Al Angelo, breaks down best practices for meaningful training, conscientious feedback and tech adoption ..read more
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Steve Duceatt: Crisis Strategies for Multifamily Maintenance
Voices
by HappyCo
2y ago
How do you respond when the COVID-19 pandemic puts your multifamily maintenance teams at risk? Steve Duceatt, RADCO Director of Maintenance & Facilities, offers a how-to on the most pressing issues: from sourcing supplies and communicating effectively to motivating teams and leveraging technology ..read more
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Marie Bell: Getting Teams Excited about Software
Voices
by HappyCo
2y ago
Training multifamily teams to use new software can prove stressful. So, how do you motivate techs and others on-site to embrace the change? Preferred Apartment Communities Director of Training Marie Bell explains, step by step in this Voices episode.  Marie Bell has served as Director of Training and Development – Multifamily at Preferred Apartment Communities since December 2017. She has over 18 years of experience in all facets of property management. Prior to her role as the Director of Training, Marie was responsible for training associates in Texas, Pennsylvania, and Georgia. Prior ..read more
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Matt Lyttle: Mastering Multifamily's Partial Reopening
Voices
by HappyCo
2y ago
As operators start to partially reopen complexes, how can they keep resident experience top of mind? On this Voices episode, Matt Lyttle, Disaster Preparedness Expert and FEMA Detailee to a U.S. Senate committee, advises on key topics: logistics, policy, communication and, most of all, building community ..read more
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Matt Johnson: Maintenance From the Front Lines
Voices
by HappyCo
2y ago
As essential workers, maintenance techs are on the front lines of the pandemic. How should their supervisors protect, support and train them? Paradigm Maintenance Supervisor Matt Johnson explains.  ..read more
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Jordan Bentley: Make Ready Made Visible
Voices
by HappyCo
3y ago
Imagine a window into what's working and what isn't for every Make Ready underway. On Voices, Pacific Living Properties Business Operations Analyst Jordan Bentley explains the power of transparent software. Find more podcast episodes and stories on the Voices website.  ..read more
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Steve PonTell: Strengthening Affordable Communities
Voices
by HappyCo
3y ago
From job losses to school closures, the pandemic's ripple effects have been especially damaging for many affordable housing communities. How can operators help meet their needs in trying times? Steve PonTell, National CORE CEO, advises on social programs through reopening strategies ..read more
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Jaren Bradley: Multifamily Operations Meet Social Distancing
Voices
by HappyCo
3y ago
Leasing tours, due diligence, maintenance repairs — multifamily is changing in nearly every arena. How should day-to-day operations shift in a social distancing era? Jaren Bradley, AMC SVP of Operations, discusses ..read more
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