We created this Podcast for the Men and Women of the Automotive Industry.  We’ve been in your shoes.  Parts, Service, Bodyshop, Advisor, Technician.  Our focus is share the best techniques of fixed ops departments and other departments that help promote fixed operations. Each week we will share our stories,  the story of others, and YOUR stories.  Join Coach J and the G-Man for the latest tips, techniques, and successes of the automotive community ..read more

By its definition a “tool” should help you perform a job. Hammers drive nails, wrenches turn nuts and bolts, and computers can increase productivity (sometimes). It seems that lately the tools that are sold as “the next best thing” to improve service advisors sales or technician productivity, have become “tools of torture”! No one is advocating we stand in the way of progress, or to revert back to hand-written RO’s. Technology is good and in many ways has made the job of a manager or employee better. It is the layering of technology that turns an otherwise helpful tool into a torture device. I ..read more

Gas prices are through the roof, EV’s are booming, and around half of all full-time workers work from home. Now, what does all this mean for an industry reliant on people driving, buying, and repairing their cars. In the field, Coach J and The GMan are hearing a mostly “Doom and Gloom” perspective from almost every position in a dealership. So in this episode, they dive deep into the current issues and discuss why the Automotive Industry shouldn’t be worried, and even how it could have positive effects.  ..read more

In this age of information technology, all of us have computers in our pockets capable of calling, texting, email, and many more forms of communication.  Let’s also include all the money your dealerships spend on software to do the same. Yet, the biggest complaint we hear from customers in our industry is a lack of communication. It is the ultimate CSI killer. Our hosts have seen it again, and again all over the country. However, bad CSI is not even the worst effect lack of communication will have. The biggest impact it will have will be on your numbers. In fact, having great communicatio ..read more

Why is ELR (Effective Labor Rate) such an important topic everyday in Service Departments across the country? Well, ELR is how we make sure that we are holding gross and charging the correct value for our services, but more importantly that we aren’t just giving away our factory trained technicians time for cheap. Think of it this way, a doctor is always going to charge the same high rate for a visit (whether it’s insurance paying or you) and that wont change because doctors are an extremely valuable and very limited resource. And with less and less people choosing our industry for their caree ..read more

This episode is the last Superstar Advisor Interview of our current season, and we brought you something very unique to end it off! In this episode, GMan and Coach J interview Superstar Advisor Bree. Bree is not only a brand new advisor (starting mid 2021) with no existing clientele, and no prior training; but she is new to the dealership life entirely. Regardless of this in just a few months into her new job, she was the top advisor at her store and won the national competition JDI Coaching does for FORD stores.  All while learning the ropes of mastering the advisor role.  She’s raw ..read more

In this episode, Coach J and The GMan have on Fixed Ops Director Luis Romano to update and discuss their on-going “David vs Goliath” project. In part 1 they talked about how you go about launching this huge undertaking. Now Luis and our hosts discuss how the project is going almost 60 days in, and how to keep the momentum going through the fatigue, and the roadblocks. Listen in to find out if they have already hit their first goals and how they have gotten to where they are now. Also as an added plus, Luis tells you how he has managed to hire 9 techs in just two months ..read more

In this episode, Coach J and The GMan interview Superstar Advisor Ron Connor. Ron gives us insight on what it’s like to not only be a top tier advisor, but also a leader in the drive. He believes confidence is one of the most important attributes for an advisor to have because without it, the customer will almost never have faith in you. There’s much more Ron talks about that, as an advisor (or even a manager), you’ll really want to hear from him ..read more

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan Leaders in Service Departments across the nation can struggle to lead their teams to success. Not because they don’t know how to do their jobs or how fixed ops works as a whole, but because they believe they can’t understand what they haven’t experienced. Sounds strange, I know, but very few Service Managers, and even more Fixed Ops Directors, haven’t had the opportunity to experience the struggles or desires of every position they manage ..read more

Recently Coach J had an experience with Tesla (specifically the service department) that wasn’t exactly what he expected, nor would you expect of an ultra-modern company like Tesla. In this episode, Coach J and the GMan talk about this experience, and about how service departments can make or break a car brand. They also talk about the one big thing Tesla is lacking in their service departments, hint: it’s something we, in the car business, do wrong all the time. Listen in to learn what it is, and why Coach J was even in a Tesla service department to begin with…  ..read more