Servicing vehicles in an EV era: How US dealers can meet customer needs Electric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social framework, the rise in EV adoption is leading to some unique challenges for dealers and their service departments. Factors such as technology improvements and improved information for consumers are helping to eradicate adoption barriers such as range anxiety and battery performance. For consumers, the benefits of lower maintenance costs are also fueling the rapid rise ..read more

EVs contain just a tiny fraction of the moving parts of traditional car engines. So, what does this mean for automotive businesses who rely heavily on parts and service to generate profit? To find out, listen to our  MSX Podcast, ‘EVs and aftersales: Building opportunities and recovering revenue’, in which host Jayesh Jagasia, Executive Director at MSX is joined by Mark Pickles, UK Parts and Service Director at Stellantis; Daglef Seeck, Aftersales Director, DACH, at MG Motor; and Felix Serrano, Regional Vice President, Europe at MSX; to share their insight ..read more

The automotive parts business is moving fast. An abundance of online information is changing customer expectations, and new sales channels are influencing their buying habits. This MSX Podcast is examining the Covid 19 impact on service and the sale and distribution of Automotive Parts. This is the first part of a series of Podcasts created by MSX in the wake of the Covid 19 crisis covering its impact on a number of facets of the automotive industry. In this Parts and Service Podcast Series we will focus on: The initial impact of Covid 19 The short term path to recovery How this crisis will r ..read more

Brands come to life at the frontline. This is where brand promises are fulfilled, or often, rather unfortunately, broken. The frontline has always been important to a brand’s success, and the COVID pandemic has really underlined how important the frontline is to our lives, as well as to the economy at large. Automotive brands have traditionally made significant investments in building and maintaining the competence of the frontline, i.e. dealer staff. However, conventional learning methodologies and approaches are beginning to show deficiencies. They are expensive and require learners to step ..read more

The effect of the coronavirus on society and the global economy is unmatched, with severe consequences for the automotive industry. Large scale manufacturing interruptions, closure of dealerships, and the lockdown has accelerated innovations in the auto industry at a speed and scale that nobody could have predicted. Moving forward, new consumer needs born in our current crisis will likely drive lasting revolution for both OEMs and dealers. Listen to our PODCAST to find out how MSX leaders believe auto retailers will need to adapt to COVID-19’s longer-term impact. How can they best leverage thi ..read more

For many in the automotive and motor trade industries, the last few months have been about survival. However, signs of recovery have started to appear on the horizon. Listen to our podcast to learn how industry leaders are planning to "Bounce Back" as they discuss what they have learned and how they plan to respond to life after COVID-19 ..read more

How can OEMs and dealers leverage the power of digital to supercharge their aftersales business? As much as it is considered a cliché, the reality is that aftersales is the backbone of the automotive business. It contributes a substantial percentage of profit, not just for dealers, but also OEMs. The strength and health of the aftersales business is critical to the health of the industry, as small changes in aftersales profit can have a dramatic impact on overall profitability. COVID-19 has had an immense impact on the automotive industry. Throughout this pandemic, however, the aftersales busi ..read more

A shift in consumer expectations is forcing retailers to reinvent their operational processes and adopt new business management strategies.  In our latest podcast, Bastien Fusberti, Business Management Lead at MSX International, is joined by Chris Beukes, VW Audi franchise executive at Hatfield Motor Group in South Africa; Julie Ann Gutierrez, Dealer Network Development Manager at Nissan, Philippines; and Tim Daly, Ford Academy IMG Business Management Head.  Together, they discuss how dealers and OEMs are leveraging data to address these challenges and drive performance.  ..read more

A shift in consumer expectations is forcing retailers to reinvent their operational processes and adopt new business management strategies.  In our latest podcast, Bastien Fusberti, Business Management Lead at MSX International, is joined by Chris Beukes, VW Audi franchise executive at Hatfield Motor Group in South Africa; Julie Ann Gutierrez, Dealer Network Development Manager at Nissan, Philippines; and Tim Daly, Ford Academy IMG Business Management Head.  Together, they discuss how dealers and OEMs are leveraging data to address these challenges and drive performance.  ..read more

What are the trends and alternative mobility solutions transforming the automotive industry? And how are customer expectations influencing global markets in this digital era? To find out, listen to MSX experts discuss these topics and more in our latest podcast  ..read more