In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession.  Amid economic hardships and challenges, smart business leaders understand the importance of maintaining exceptional customer experience and maximizing efficiency to stay ahead of the competition.  Jeff delves into the advantages of outsourcing during tough times, such as significant cost savings, increased productivity, and the ability to strategically allocate resources. He addresses common objections ..read more

In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success.  ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the highest standards of quality, safety, and reliability in their products and services. Jeff explains why partnering with an ISO certified company is crucial and highlights the journey of TeleworkPH towards ISO certification. Key Takeaways Why ISO certification matters and how it can assure high-qu ..read more

Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business.  In fact, if you watch the recent projections, it may be getting worse before it gets better.  With looming memories of the pandemic, fear and uncertainty may be tempting many business leaders to start reducing support staff or even shortening customer service operating hours to cut costs.  But what will that do to the customer experience? How will your loyal customers react? Listen to this episode of Telecast PH and discover how that brand loyalty you worked so hard to ..read more

There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way? Yes there is. Through outsourcing some of the non-core aspects to the experts. Those that focus and specialize in one specific area, like customer support, can deliver a streamlined experience to customers with less hassle and yes, less overhead. But if you think outsourcing is only a way to cut costs then you’ll want t listen to this episode. Find out here how any company can improve efficiency ..read more

Keeping customers engaged with a brand can have many moving parts. It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel about the choice to use this product or service. ..and sometimes in that search the simplest and most basic tweaks can get overlooked and forgotten about. In this episode we take a look at the Art of Writing Customer Support emails and how this basic conversational communication can set the entire atmosphere for how customers will see the rest of th ..read more

If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues. Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leaving your brand for the competition. Customer Experience is the new battleground where companies compete, and if your company or support staff is making your customers wait, then you need to look into other solutions. They won't stand for it for too long. So why are customers so impatient these days? And how can you make the changes to meet their deman ..read more

If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the outside world on a regular basis, struggled because they missed that one element that really keeps us sane and that's human interaction The same can be said about the customer experience and using chatbots and other automations when it comes to customer support. You cannot give your customers an exceptional experience by throwing chatbots and artificial ..read more

Director of Customer Support for Stack Sports, Darrell Holiday joins BizDev Jeff to discuss the ins and outs of running a successful customer/tech support and how outsourcing has played a major role in its success. You may have seen Stack sports in the news lately as they just recently acquired two new products Blue Sombrero and Affinity sports from Dick’s Sporting Goods. This acquisition now makes Stack Sports the leader in team and league management with the largest customer base on the planet ..read more

Did you know that 92% of your potential customers are simply unaffected by your marketing? In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team can't. Listen in and discover the one key reason why your marketing doesn't seem to resonate with the customers you are trying to attract — and what you can do to change that! Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/ Or connect with me o ..read more

A conversation with MJ Felizarta, founder of Bublle Media & Co 41 minutes Sometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded. Tired of working the 9-5 for the BPO industry and a year of family health problems and financial setbacks, MJ Felizarta took her passion and started Bubble Media & Co. a social media management company. I talk with MJ about her humble beginnings and what led up to her taking the plunge into entrepreneurship.  We also discuss what's going on in social media today and the elements for being successful ..read more