Generally, there are two types of insurance and we need to determine this during the insurance break-down call. They are based on: TABLE OF ALLOWANCES/FEE SCHEDULE: This plan lists the treatments it pays for and the amount it pays. These amounts should be written in a benefits package. (NOTE; It is often implied that this plan pays by percentage; i.e. 100% for cleanings etc. In reality the pay a % of their fee schedule. This often does not reflect what dentists in the area actually charge.) UCR (Usual, reasonable, and customary):  UCR CAN BE RANDOM AND NOT BASED ON ACTUAL STATISTICS, OR T ..read more

Here are three easy tips to make the new patient phone call the BEST first impression. The New Patient phone will be the most important first impression for your patient. This sets the stage for all their future appointments, if they'll schedule treatment, or follow through with sending their family and friends to your dental office. It's all about building relationships and trust. This is NOT a phone call to rush through! Drop everything you're doing and this is your chance to deeply engage with your new patient.  When that new patient calls, here are three simple tips to give them a W ..read more

Today's sponser: Master Your Intra-Oral Camera Online Course: Learn how to bring your patients to YES! Learn how to identify and verbalize patient's need for treatment. Set your Doctor up for success before he/she enters the room. You'll also receive FIFTEEN step by step photos and guide to walk you through when to take IO photos and what to say to your patients. Only $43.00! https://www.bonddentalconsulting.com/minicourse Bring your patients through the tunnels in your office ------> T.N.U.L.S. T: Today’s Visit: What was completed today? N: Next visit- what do they need to come back ..read more

Always appeal denied claims, unless it is due to waiting period, maximum, frequency or things that cannot be overturned. Ask for or locate the correct appeal’s address and who to make it attention to. This is not always their regular mailing address.  Give them more information than they could ever want. (i.e. pre and post x-rays, clinical notes, detailed written narrative from the doctor with add. information, IO photos, perio chart if needed, use the CDT book guidelines for the code guidelines) Circle/highlight and point out the evidence you have. i.e. fractures in the teeth, decay on ..read more

Today I am so excited that I am here with special guest, my sister and registered dental hygienist, Lauren Stanford. The question of the day is “What do I do when a perio patient asks, “Why do I need 4 cleanings in a year?”  This is a great question that gets asked often and is so important to create value and understanding of periodontal disease for your patient. I believe it all starts at the appointment when they receive the diagnosis. At that appointment much of the time should be spent explaining to the patient what periodontal disease is and what to expect going forward. Let me give ..read more

In this episode Ashley Bond discusses the top FOUR tips to  increase your new patient base for your dental office. Leave this conversation with tools you can start implementing TODAY in your dental practice. Email me your dental questions at ashley@bonddentalconsulting.com www.bonddentalconsulting.com ..read more

If you liked my three tips you'll love this. Let's walk through the entire new patient phone call! To get my complete New Patient Phone Call Form and all your front office resources and needs met go to www.bonddentalconsulting.com/elevate-front-office Special pricing through April 1st ..read more

What information do we need to gather on the ER phone call to set up the doctor and clinical team for success? What to ask: Symptoms: “Tell me more about __________?” __________________________________________ Where? __________________________________________ Pain 1-10? _______ Off/ On   Constant   Swelling  Sensitivity to:  Hot  Cold  Broken Tooth –How big is the break?  Lost filling  Crown Accident _____________________________________________________________________ Taking Pain Medication    What? ___________________________  How Of ..read more

Get my FREE detailed insurance breakdown form here: www.bonddentalconsulting.com/dental-freebies ..read more

Set clear payment expectations with your patients upfront: https://www.bonddentalconsulting.com/blog/can-i-just-be-billed What if patients don't want to pay their bills or want to break it up into smaller payments then your office allows? This is what this podcast is all about. Email me your questions at ashley@bonddentalconsulting.com ..read more