In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it's important for other departments to understand player development, how casino players differ from retail customers, and so much more. Topics Discussed: How casino customer service affects players Explaining Player Development to other departments Servicing casino customers vs. retail customers What's unique about players Gambler ..read more

From NOW through the End of November 30, 2023, URComped is doing a donation match! If you would like to donate and learn more, please go here: www.mercyships.org/urcomped URComped is thrilled to be a partner of Mercy Ships by making a donation for EVERY trip booked. The relationship with Mercy Ships and URComped began in June 2019 and we look forward to seeing it grow more in the years to come. With over 80% of our business being with cruise lines, it was fitting to choose Mercy Ships as our Charitable Partner of Choice. The love and life-changing impact that they bring to ports is inspiring ..read more

Nick Ippolito AKA "The Host Whisperer" recently posted, "Breaking Newes! Hosts do not need to be coded to all your top-tier players". In this new interview, Trio360 and URComped CEO, Craig Shacklett, asks the Casino Host Trainer and Player Development Mentor to elaborate on his post in their discussion as well as go over a potential new structure. Topics Discussed: -Coding Top-Tier Players -Problems with coding players -Player Loyalty -Connecting Customer Service -How to transition high-frequency players away from hosts  Learn more: https://trio360.vip/does-every-player-need-to-be-co ..read more

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA “The Host Whisperer” about the difference between Vegas and regional markets and how regional casinos can stand out in their markets. Topics Discussed: How is Vegas like a puppet show Challenges regional casinos face Dealing with a saturated market How to stand out when your property doesn’t have many amenities Vegas branding Market isolation Learn more: https://trio360.vip/vegas-the-puppet-show-cocktails-at-the-tangiers-nick-ippolito-interview-video ..read more

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to dive into the comping structure within Player Development and analyze the pros and cons of using Player Loss, Theo, and Worth measurements.   Topics Discussed:  - Bringing Player Development to other departments - Trigger Words - Valuing table players - What is ADW - Player Worth versus Loss - Comping in Competitive Markets  - Rewarding loss - Discrepancies in Marketing offers - What should commissions be based on L ..read more

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to discuss Executive Host team structures, accountability and setting goals, and where to look to drive incremental revenue. Topics Discussed: - How different host structures are set up - Team Approach vs. Sales Approach Host Teams - What happens when hosts are off - Compensation and Goals for Executive Hosts - Hunters vs Huggers - What percentage of revenue do the host teams own - Where do you get incremental growth for PD teams - A ..read more

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA “The Host Whisperer” to drill into different expectations and challenges that host teams face, where improvements can be made to increase performance, and questioning past systems to break the mold. (Podcast version coming soon) Topics Discussed: What should a player expect from a casino property host How a host differentiates themself How can hosts set proper expectations with players? Determining the level of comp to offer a player What is the co ..read more

Ready for plenty of casino action, ocean views, and boardwalk fun? Bally's Atlantic City is a hot destination that is ready to welcome URComped players through its doors. In this interview with Erica Fiocco, Bally's ACs' Player Development Executive, and URComped CEO, Craig Shacklett, they discuss Bally's luxurious renovations, amenities, dining & entertainment options, loyalty program, and more ..read more

The demand to cruise is increasing as well as the competition, so Celebrity Cruise Line and its Blue Chip Club Casino program are stepping up their game. In this interview, URComped CEO, Craig Shacklett, discusses new updates and questions that players have asked regarding Celebrity Cruise Line's Casino and more with Celebrity Cruise Line's Manager of Junket and Casino Development, Leah Gregori. Topics discussed: Celebrity Cruise Line's return to service New ships and Revolutionizations(ship revamps) Adding benefits to casino reservations (drinks & wifi) Blue Chip Club tier points Next Cr ..read more

In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, catch up to discuss the importance and impact of philanthropy and giving back. Topics discussed include: How do you decide what to give to When and where is the best time to give back Trio360 and Volante Software charitable partners Upcoming tradeshows TRIO360 new offer page feature Learn more: https://trio360.vip/catch-up-on-the-software-start-ups-episode-15-volante-software-and-trio360-video/   ..read more