Right now, hoteliers are frustrated as hell that their revenue, business and income (for those employed in the industry) has crashed It's only natural that they are all feeling unsure and anxious on how things will play out...and moreover having to operate not just their hotels but themselves in 'problem state' or 'at effect' of the pandemic. If we do nothing, then there's the risk that there will be no business, or income for anyone! At times like this, every business as well as individual needs to develop or create the ability in themselves to be and remain 'at cause' or in a 'solution mind ..read more

You can watch this video on our facebook group as there are some elements shared on the screen.  --- Send in a voice message: https://podcasters.spotify.com/pod/show/hotelierexcellence/message ..read more

Tennis is THE only sport in the world, where 1 individual is in a contest with another to win the coveted prize / match.  In team sports, you have your team to support and share the responsibility and tasks . But in tennis, it's the player has to rely entirely on  himself/herself to achieve what they wish to. Unlike other individual sports like boxing, wrestling, martial arts which are also 1-2-1s, in tennis, the competitor isn't allowed to be coached between sets or points.  Once a match begins, it's entirely up to the player's skill to achieve the winning result.  And whe ..read more

Would you ask your Uber driver to decide on what car you should own and how and where you should drive it?   Why then do you as a hotel owner or manager pass the responsibility to staff to decide on what online technology to use and what prices to enable?   Last week, at our webinar on the "3 secrets to Online Distribution Success", this is exactly what happened.   During the webinar, I shared the characteristics that are common to the hotels that fail to get more direct online revenue and keep the lion's share from it.   One of these is where hotel owners or managers deleg ..read more

Communication is Connection.   Without 'Empowered Communication' one cannot have success.   Would you like to know more?    Download this FREE exercise and try empowering how communicate.    https://hotelierexcellence.ck.page/c7c744a644  ---------------------------------------------------------------------------------------------------------------------------------------------------------  In Hotelier Excellence's  ‘Empowered Communication’, the participants, through very simple exercises, have learned and benefited with : ​  ✅ How to recogni ..read more

Self-confidence is vital in our jobs as Hoteliers; yet many of us struggle in various situations and can be negatively impacted. Unfortunately, these are not skills we are born with and need to develop the ability to retain our self confidence. We cannot wait to have years of experience for this to build naturally...but instead can develop it if we know HOW. I will share with you 3 tips to understanding the triggers and recovering quickly from them. If you want to learn more about how to build your Self Confidence - send us your details here and we will contact you with more https://forms.gle ..read more

This is an extract of our FB Live session of 16 May 2020. Share your comments and feedback. Subscribe to our channel for regular updates --- Send in a voice message: https://podcasters.spotify.com/pod/show/hotelierexcellence/message ..read more

We study language, grammar and vocabulary at school. We learn communication style at home. How does this affect your hotel environment? Sharing some tips on how to make your communication more effective. --- Send in a voice message: https://podcasters.spotify.com/pod/show/hotelierexcellence/message ..read more

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