IDeaS’ Klaus Kohlmayr speaks with Sloan Dean, CEO and president of Remington Hotels, about how hotels must apply a “Day Zero” mindset to their recovery strategy. “America loves a comeback story, but few are in love with the process and perseverance required for it to become reality,” says Dean. “What the world looked like yesterday does not matter. If your question is ‘When do we get back to February 2020?’ then you are not armed for success in these times. Day zero until that becomes day one. Today is day zero, so start moving forward ..read more

Welcome back to the Unconstrained Conversations podcast! We will return with brand new episodes in January after a brief holiday break. In the meantime, here are the Top 5 most popular recent episodes to help you prepare your hotel revenue and commercial strategies for 2021. Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful. Episode 18: Rise of the Commercial Strategist Hyatts’ former head of revenue & distribution strategy Sharad Kapur has helped hotels and r ..read more

IDeaS’ chief evangelist Klaus Kohlmayr speaks with Derek Brewster, director of revenue management at the Lotte New York Palace. The duo originally spoke in Episode 2: In a Holding Pattern – Is it a time for Spring Cleaning? With the Lotte New York Palace finally reopening its doors to guests this week, Derek shares his latest learnings and strategies ..read more

IDeaS Chief Evangelist Klaus Kohlmayr introduces his new Unconstrained Conversations Podcast. For hoteliers. By hoteliers. Unconstrained Conversations is the hospitality industry’s collaboration point for real-world stories and actionable advice in revenue management, total profit optimization and driving a connected commercial organization. We'll uncover experiences and hear real-life examples from some of the world’s most creative hotel industry thought leaders.  In Season 1, join us for the real conversations hoteliers need to have about reacting to and driving success during the COVI ..read more

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Marco Nijhof, group director of hospitality & guest experience at Value Retail. After having “done it all” in the hospitality industry, Marco applied his vast knowledge and experience in the retail sector. He is passionate about creating the right balance between digital and human interactions to enhance guest loyalty and value. In this episode, Marco shares what hospitality can learn from retail. Topics discussed include: The value of engaging guests in experiences vs. t ..read more

Welcome back to the Unconstrained Conversations podcast! On March 8, we gathered over 30 hospitality technology thought leaders for two live sessions hosted on IDeaS’ Hospitality Technology Hub. Hundreds of participants listened to established technology providers, start-ups, consultants, and hoteliers discuss the accelerating pace of innovation in the industry and the lessons learned from the last 12 months. Both sessions, Achieving Commercial Success and Convergence of Data are now available on demand. On this week’s episode, IDeaS’ chief evangelist Klaus Kohlmayr recaps the Hospitality Tech ..read more

Welcome back to the Unconstrained Conversations podcast. This week IDeaS’ chief evangelist Klaus Kohlmayr answers listener-submitted questions for a special “Ask Me Anything” episode of the podcast. Klaus also provides his year-end 2021 hospitality industry outlook. Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful ..read more

IDeaS’ chief evangelist Klaus Kohlmayr speaks with Joerg Boeckeler, chief operating officer of Dorint Hotels and Resorts. Joerg and Klaus discuss the opportunities for change ushered in by the pandemic, Joerg’s outlook for the hospitality industry for the next few months and beyond, and the most important leadership traits during this time ..read more

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Jordan Hollander, co-founder & CEO of Hotel Tech Report—the “Tripadvisor” of hospitality technology. If there is one person who knows what’s happening in the hospitality tech ecosystem, its Jordan. The duo discuss: How the hospitality industry will use technology going forward How hotels with the right digital infrastructure can pivot quickly in the face of volatility The importance of clearly evaluating what’s needed from a guest-experience perspective How hotels that co ..read more

IDeaS’ chief evangelist Klaus Kohlmayr speaks with Sloan Dean, CEO of Remington Hotels. The duo originally spoke in Episode 3: Today is Day Zero where Sloan talked about the importance of approaching recovery from the perspective of building a new business versus focusing on how business can get back to pre-COVID levels. In this episode, Klaus checks in with Sloan to see how Remington Hotels is building their “new business.” Sloan shares his perspectives on maintaining endurance during the recovery marathon as well as the importance of clear and honest communication ..read more