Tattoo brand, Mad Rabbit, created Mad Monday leading up to BFCM to build momentum. And it's worked like a charm. On this episode of Ecommerce Marketing School, Mad Rabbit co-founder Selom Agbitor breaks down how their strategy. The best part? You can create your own holiday any time of year. Post-BFCM is the perfect time to keep the sales coming.  Follow Val on Twitter Reach out to Selom Connect with Selom on LinkedIn Follow Selom on Twitter Follow Selom on Instagram Try Privy for FREE Check out the Triple Whale Network ..read more

Jess Cervellon is the VP of Customer Experience at Feastables. So she knows a thing or two about creating a memorable experience. And on today's episode of Ecommerce Marketing School, she's sharing how to lead with empathy both internally and externally this holiday season. Because if your internal teams aren't happy, they can't possibly support customers at the highest level. Follow Val on Twitter Follow Jess on LinkedIn Sign up for Jess' Newsletter Try Privy for FREE Check out the Triple Whale Network ..read more

Ever seen mixed messages about shipping as a consumer? It happens ALL the time. And this time of year, it's especially important to make sure you're setting clear expectations for your customers. Luckily, Wonderment's Brian Whalley, has tons of tips and tricks to make this foolproof. So you have happy customers and fewer support tickets to sift through - a total win-win. Follow Val on Twitter Follow Brian on Twitter Follow Brian on LinkedIn Check out Wonderment Try Privy for FREE Check out the Triple Whale Network ..read more

As a founder/CEO, you have to have the ability to think about the next 5 years and 5 minutes. A balancing act that's incredibly challenging to manage. Especially during BFCM when comparison culture PEAKS. But luckily on this episode of Ecommerce Marketing School, KC Holiday shares advice for staying sane and managing expectations across the board. Follow Val on Twitter Follow KC on Twitter Sign up for KC's weekly newsletter Learn more about SubSummit Try Privy for FREE Check out the Triple Whale Network ..read more

Chances are, you end up with a ton of new customers around the holidays. But that doesn't necessarily mean they stick around and become loyal customers. On this episode of Ecommerce Marketing School, Chris George, subscription guru, shares tips for keeping these new customers coming back for more.  Follow Val on Twitter Follow Chris on Instagram Learn more about SubSummit Try Privy for FREE Check out the Triple Whale Network ..read more

Think it's too late to get creative for Black Friday? Think again. On this episode of Ecommerce Marketing School, Val chats with ecommerce expert, Aaron Orendorff, about rapid-fire lessons they learned from other MASSIVE names in the DTC community about impactful plays you can still pull off before the holidays. Follow Val on Twitter Follow Aaron on Twitter Check out the full Recart panel Try Privy for FREE Check out the Triple Whale Network ..read more

It doesn’t matter how big or small your business is, you're going to hit some snags during the holidays. And on this episode of Ecommerce Marketing School, Val is sharing Black Friday horror stories and what you can learn from them. So you can walk into this busy season with your head held high. Follow Val on Twitter Check out this thread with BFCM horror stories Try Privy for FREE Check out the Triple Whale Network ..read more

If you sell something like baby formula or PMS products, your products aren't necessarily "giftable." So how can you make the most of the holiday season? On this episode of Ecommerce Marketing School, Val chats with Marea Wellness' Monica Grohne about this exact topic. Find out her secrets to success and so much more. Follow Val on Twitter Follow Monica on Twitter Try Privy for FREE Check out the Triple Whale Network ..read more

If you're using plain packaging, you're missing out on a serious opportunity to excite and connect with your customers. On this episode of Ecommerce Marketing School, Popsmith's Dave Stickland shares how they think about packaging and have created an incredible unboxing experience their audience goes nuts for. Plus, he shares last-minute ideas to up your packaging game in time for BFCM.  Follow Val on Twitter Follow Dave on Twitter Popsmith packaging photo Try Privy for FREE Check out the Triple Whale Network ..read more

Eli Weiss is a customer experience guru. Today, he's the Senior Director CX & Retention at Jones Road Beauty. And before that, he was at Olipop. 2 absolute household names in the DTC space. And on this episode of Ecommerce Marketing School, he's chatting with Val about how to reduce returns this holiday season. It's packed with tons of actionable advice and tips you can test out ASAP. Follow Val on Twitter Follow Eli on Twitter Subscribe to Eli's newsletter Try Privy for FREE Check out the Triple Whale Network ..read more