This is a replay of the LIVE show titled, 'It's My Friday!' with Scott Stanfield streaming on Linkedin & Facebook @ScottRStanfield  Wil & Scott discuss what it was like for Wil to be called up to serve in the Reserves during Covid, what hospitality looks like moving forward and his podcast Slick Talk: The Hospitality Podcast. Scott was a guest on Wil's podcast for 3 episodes on April 3, 10 & 17, 2019. Click here it listen.  Wil Slickers on How the Good Morning Hospitality LIVE show came about: GoodMorningHospitality.com Wil Slickers, host of Slick Talk: The Hospitality Po ..read more

Chef Katie Horne is making her first appearance on the in 'It's My Friday!' show with host Scott Stanfield. Find this show live on Linkedin at this link here Monday - Friday at high noon eastern.  Katie and I answer these questions from a listener, "How a strong personality female competes in a male dominant industry? I am currently AGM and the company does not have a lot of female GMs. How do I build myself up when they will not?" Katie and I also talk about how to live a healthy life while working in the restaurant industry.  Katie Horne Bio: With a passion for development, Katie b ..read more

Hugh Jackman said, “Nothing has ever opened my eyes like Transcendental Meditation has. It makes me calm and happy and it gives me peace and quiet in what's a pretty chaotic life.” I tend to follow 2 things. One is the evidence and the other is how something makes me feel. There are more than 380 peer-reviewed research studies on The Transcendental Meditation technique being published in over 160 scientific journals. These studies were conducted at many US and international universities and research centers, including Harvard, Stanford, Yale, and UCLA Medical Schools. Some of the findings are ..read more

This episode really highlights the importance of the GM and retaining the General Manager over a longer timeframe. In January, before the COVID - 19 days were upon us. I had the pleasure of speaking with Ryan Achterhoff, the Chief Administrative Officer of Pizza Ranch, Inc.  What I found is that he has more data to prove this point, than most.  Ryan can show the direct correlation between profitability and the length of service by the General Manager. This is so encouraging and so important! Due to the dawn of celebrity chefs  - restaurants have changed and are now more ever abo ..read more

The cost of turnover is high. The rate of turnover is even higher.  If you ever put a calculator to work to see what just a single termination or resignation actually costs then you know why each decision must not be taken lightly. There is a solid connection between the rate of turnover and what is used to determine why a person is hired.   To say that, Bruce Tracey PhD has made a major positive impact on the hospitality industry would be an understatement. In this episode we start with the hard cold numbers of turnover from a study he coauthored titled 'The Costs of Employee Turnov ..read more

On this episode I have the privilege to interview Carrie Luxem. Carrie is just a 'ball of energy'. There so many nuggets of gold in this podcast for restaurant managers, chefs, and owners. My takeaways are that we can get inspiration from some, not so obvious places and what the difference is between being a manager and a leader. Most of all, I love that Carrie has the courage to say, "Hey I'm human and I make mistakes". Considering we did this interview back in January that speaks volumes about her character. This interview inspired me in so many ways please enjoy.  Carrie Luxem Bio | Ca ..read more

From hockey to hospitality, legendary Chef Duane Keller has cooked for four presidents, been featured in over 30 magazines and helped Julia Child celebrate her 90th birthday.  Dedicated to his creative process and armed with expansive culinary  knowledge, Chef Keller works tirelessly to push the envelope and deliver  the best service possible. Introducing the techniques of classic  european kitchens to new ingredients, Keller’s repertoire is  ever-evolving-- a practice that has earned him great renown and  international recognition; including the James Beard Found ..read more

Michael Bungay Stanier is a best selling author, thought leader and entrepreneur who also worked his way through college in restaurants. He sits down with The GM Coach for a brief trip down restaurant memory lane and to discuss the current times with COVID-19, healthy isolation and the changes in business, today. I really love his 'weak ties' connection strategy and started hosting online networking events each week. In the second half of the show, we also get into his books The Coaching Habit and The Advice Trap. At times the roles are reversed as Mr. Stanier asks me questions about how I use ..read more

This could be the perfect time to up your game. Here are a list of books that impacted my ability to lead restaurants. In this raw and uncut episode I give some micro 'off the cuff' book reports on the following books.  1. 'Upset to Happy in One Conversation' This is for free download on my website found here. Well, the cost is your email address. Understanding how to talk a guest and/or an employee from upset to happy is one of the most valuable tools a restaurant manager can own.  2. Emotional Intelligence: Why It Can Matter More Than IQ By Daniel Goleman 3. Emotional Intelligence ..read more

Restaurant Managers and Chefs are on the frontline of this war against an invisible enemy. If this is you, or someone you love, heavy armor is needed for protection. Just in case distance is not enough listen how diet, sleep and mitigating stress can build a fortress for your protection. In this uncut special episode I lay out the 3 foundational ways to boost a human's immune system.  My family has a history of cancer and this has led me miles down a path to becoming a Modern Longevitarian, which is a way of leading an all encompassing life that is about living #happyhealthystrongerlonger ..read more