Best practices for greeting guests in your hotel We’ve briefly mentioned some strategies for welcoming guests, but now we’ll look in more detail at some of the best ways to greet them.  ..read more

The power of customization  In the early 80s, games began to incorporate a radical new feature: customization. At first it was very simple: players could change their character’s name. They soon became more sophisticated, with skills, personality, appearance and gender all customizable.   ..read more

The rapid pace of hospitality tech   It’s not simply a case of there being more technology: it’s that it’s coming our way faster. One way to consider the pace of transformation is to look at the time it takes for a technology to reach one million users.  ..read more

The pineapple: a symbol of hospitality  The story of how the pineapple became a symbol of hospitality is deeply rooted in the history of New England. In the olden days, sea captains of New England, upon returning from voyages in the Caribbean, would stake a pineapple on their fence post. This was a sign to the townspeople that the captain had returned home safely from sea. The pineapple served as an invitation to visit, share meals and listen to tales of the captain’s adventures at sea.  ..read more

What do we mean by hotel operations?  Let’s quickly make sure we’re all on the same page. When we talk about hotel operations, we’re encompassing the entire process of how a hotel runs on a daily basis. There are lots of moving parts that must be closely coordinated across multiple teams, all with the goal of delighting guests and running an efficient business.  ..read more

What is a social media marketing strategy?  Social media marketing is a realm of digital marketing that focuses on the strategic use of social media platforms like X, Facebook, TikTok, YouTube, Instagram or LinkedIn to interact with customers, helping you to build your hotel brand, increase sales and drive traffic to your website.   ..read more

What is hotel technology?  Hotel technology covers the many tools and systems designed to help hotels operate smoothly and meet their goals. These are used daily for the likes of automating operations, revenue management, distribution optimization, data analysis, forecasting, and enhancing the overall guest experience ..read more

What is Mews Community?  A quick rundown in case this is your first time hearing about Mews Community: Mews Community is an online forum for Mews users to ask and answer questions about the platform, share tips and tricks, and stay updated with all Mews news like new releases and special pilot schemes.  ..read more

Stay innovative Innovation in hospitality is about pushing boundaries to deliver a superior guest experience. Mick Vazquez, Senior Application Manager at Mews-powered YHA Australia, explains: "Innovation improves guest experience and helps you deliver it better than your competitors."  For Damien Janssens, Owner and Manager of Mercure Roeselare, staying at the forefront of technology is crucial. "Our guests can check in via a kiosk or approach the front desk to talk to someone. We focus on giving them the choice. Technology is just an enabler to deliver great guest experiences."  ..read more

What does transformational hospitality look like? By focusing on the following areas, the hospitality industry can enhance guest experiences, build stronger connections and drive sustainable revenue growth ..read more