Your shift at the hotel is over, it's time to head home and get some rest. The next morning, everything looks great as every room is booked. But then it hits you – there was more to gain. An event in town drove demand way up, and the rates were set to your standard (and low) prices. Revenue that could have been captured is now lost.  ..read more

What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers. It automates core tasks such as room bookings, payments, inventory management, guest services, and staff scheduling - freeing up time for teams to focus on true hospitality ..read more

What are hotel referral programs? Referral programs reward guests who refer new customers. Every referral comes with a reward, so the more referrals they make, the more they can cash in on. Guests don't necessarily have to be a member of your loyalty program to refer others, but the two can complement each other well ..read more

Google officially ended commission-based bidding for hotel ads as of February 20, 2025. In short, the way hoteliers pay for Google ads that generate bookings changed. What does this mean for you? And how can platforms like Mews help you stay lucrative in the new reality? We had a chat with Jenna Decker, Solution Architect at Mews, to help answer those questions.  ..read more

What is revenue maximization? Revenue maximization is the process of taking advantage of every opportunity to realize your full revenue potential. This means thinking beyond rooms and overnight stays and looking at metrics other than average daily rate (ADR) and revenue per available room (RevPAR ..read more

What are hotel bidding sites? Hotel bidding sites are a type of metasearch engine. Instead of accepting a fixed price or choosing another property, the guest sets their own price. They essentially "bid" on a room based on what they think it's worth - including factors like room type and amenities - while the hotel decides whether to accept the offer ..read more

Front Desk Team Your front desk team is in direct contact with your guests, so your job as the general manager is to do whatever you can to let them focus on creating meaningful moments ..read more

What is hotel housekeeping standard operating procedures?cche Standard operating procedures (SOPs) are essentially step-by-step instructions, policies, and processes that guide your hotel housekeeping operations. They help minimize errors, improve efficiency, and enhance profitability. With a detailed SOP list, you'll maintain high standards across the board-because clarity is key to running a smooth operation ..read more

6 hotel housekeeping tips The smallest details can set your hotel apart. Whether it's an extra press of the bed linens, a subtle touch of non-chemical room spray, or a perfectly folded toilet paper roll, these thoughtful additions contribute to an exceptional guest experience. Over time, these small efforts build guest loyalty and reinforce your brand's commitment to quality ..read more

The role of a hotel general manager is among the most demanding in hospitality. From ensuring the financial health of your property to maintaining staff morale and exceeding guest expectations, the sheer breadth of responsibilities is immense.   ..read more