Check-in is one of the most important parts of the hotel experience, giving you the chance to make a positive impression on your guests, starting with digital registration cards. Hotels are constantly looking for ways to tailor the guest experience, and being able to offer a smooth check-in process is one of the main benefits of these digital cards.   ..read more

Hoteliers are always seeking to provide the best experience possible, which is why the question “what is good hospitality” is so important. Knowing what it means to provide a top experience can help you shape everything you do when it comes to the guest experience from pre-arrival, to arrival, to in-stay and post-stay ..read more

By now, you probably got the memo: women can buy themselves flowers and write their names in the sand. Drawing lines in the sand feels especially urgent when it comes to inequitable work practices. For so long, women have been on the receiving end of unsolicited work-related advice: how to dress for success, prove their worth, fight for equal salaries... But 2023 is having none of it.  ..read more

In a nutshell, Power BI (business intelligence) is the journey from data to decision. We all generate a lot of data, which in turn brings opportunities (insightful decisions, timely action and focused efforts) as well as challenges (time to implement, learning curve, cost). By taking the right learnings from BI, hotels have the possibility of transforming their hotel’s analytics to make important data-driven decisions ..read more

Hotel waste management is an important topic, as handling resources effectively can positively influence revenue, and at the same time improve brand perception. Effectively managing waste is both good for time, money and for your hotel’s resources. Plus, it’s important that hotels live up to the legislation surrounding this topic, working with licensed contractors in order to ensure they are up to code. In this article we’ll look more closely at hotel waste management, what it is, why it’s important and some best practices so that you can more effectively handle waste both economically-speak ..read more

  The future of the hospitality industry is something we all contemplate three years after a global pandemic struck, changing the way we travel and the way we live. We’ve all had to adapt to this new reality, showing that resilience is without a doubt in our DNA. At the heart of this resilience is innovation and technology, which helps us better face these changes and to help us prepare for the future. As the world slowly recovers and gets traveling again, modern hoteliers must stay on top of the trends that are shaping the future of the hospitality industry. In this article, we will t ..read more

The theme for this year’s Unfold is The New Standard in Hospitality. Specifically: how have changing guest expectations and revolutions in technology redefined what ‘normal’ is in our industry?  ..read more

Having a guest feedback system in place is crucial for your hotel and for your guests. For you, feedback can provide a pulse on how well your hotel is performing so you can make informed decisions and improvements. For guests, a feedback system encourages satisfaction and loyalty. Giving guests control over their experience is key to boosting satisfaction during their whole stay ..read more

Hotel distribution is a hot topic, which is why it’s important to understand the difference between a hotel direct booking vs OTA booking and which is better for hotels. While OTAs have large advertising budgets, which can increase your hotel’s visibility, this also comes at a cost, namely in the form of commissions. Direct bookings, however, are the most cost-efficient and valuable bookings for a hotel ..read more

The source of all knowledge, Wikipedia, defines Corporate Social Responsibility (CSR) as “a form of international private business self-regulation which aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in or supporting volunteering or ethically oriented practices.”  ..read more