Is anyone else having problems with the MyVerizon app chat option not working? I can choose the option to chat, and it just acts like it's loading, but never opens to chat with support.   Does anyone know how to fix this issue ..read more

I received an email stating I can follow a link to collect my welcome bonus and the link is nonexistent on the Verizon website. I have attached the email working below. Please fix this as this is a limited time offer. Can someone help me find the missing link? I am due my welcome bonus ..read more

I had 5G in my RV for a  a year. My RV was 50 feet from house.  I moved 4 miles. Before I called Verizon to change address it worked perfectly. :  421 mB/second   I called  every day for 16 days and it will not work properly now.    I had one man Aiden who could actually listen.  Good rep   Edgar and Byron rude, condescending and refused to transfer me to supervisor.   Insisting problem can it be fixed.  i  know this issue can be fixed but I cannot contact anyone who cares enough to try.  . I’ve tried calling executive offices b ..read more

I would like to pay my bill  ..read more

Anyone having trouble with dropped calls in there home ? I live in 19064 and have been told no issues and I have a booster that doesn’t help. Cell service is poor until out of the Springfield area ..read more

So, this all started when I decided it was time for a new phone. I upgraded from a S21 Ultra to a S24 ultra on Monday, April 29th at 1pm. I paid for next day delivery by 8pm. After placing my order on the My Verizon app, I received a tracking number at 7pm that night and when I looked at it, it said "label has been created, we will update when we receive the package" so I went to bed and expected my phone to be delivered the following day at 8pm. The following day, the tracking had not updated and I still had no phone. At this point I decided to reach out to Verizon for support via their messe ..read more

My father has had a stroke and is unable to access his account to add me. I have power of attorney. How do I provide documents to gain access to my father’s account. He is living but unable to access it due to damage from his stroke. Please advise. No info available or accessible online.  ..read more

My father has had a stroke and is unable to access his account to add me. I have power of attorney. How do I provide documents to gain access to my father’s account. He is living but unable to access it due to damage from his stroke. Please advise. No info available or accessible online.  ..read more

We live in a rural area where Verizon has abandoned all land line service.  There hasn't been land line service out here for 10+ years.  Can we remove the abandoned junction box in our yard right next to our mailbox?  It is an eyesore (ALL of them are an eyesore).  The specific junction box I'm talking about is 411  23 in Washington state.   ..read more

So, this all started when I decided it was time for a new phone. I upgraded from a S21 Ultra to a S24 ultra on Monday, April 29th at 1pm. I paid for next day delivery by 8pm. After placing my order on the My Verizon app, I received a tracking number at 7pm that night and when I looked at it, it said "label has been created, we will update when we receive the package" so I went to bed and expected my phone to be delivered the following day at 8pm. The following day, the tracking had not updated and I still had no phone. At this point I decided to reach out to Verizon for support via their messe ..read more