Henkel's award-winning approach to the future of work (Ep. 50)
Digital Workplace Deep Dive
by Weston Morris, Weston Morris - Unisys
5h ago
Henkel, a global leader in consumer goods in partnership with Unisys, has been turning heads with its bold approach to the digital workplace – an approach so impressive that it was named the Overall Winner in the 2023 IDC Future Enterprise Best in Future of Work Awards in EMEA. Go behind the scenes with Stefan Hertzog, IT service manager for Workplace Operations at Henkel and Meike Escherich, associate research director for European Future of Work at IDC, as they reveal initiatives that have driven remarkable results: Empowering frontline workers with digital tools and training, fostering an ..read more
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IT's reality check: The fate of digital workplace services and the impact of AI (Ep. 48)
Digital Workplace Deep Dive
by Joel Raper, Weston Morris, Joel Raper and Weston Morris - Unisys
2M ago
In this episode of Digital Workplace Deep Dive, Weston Morris chats with Joel Raper, senior vice president and general manager for Digital Workplace Solutions at Unisys. They tackle the tough question of why the digital workplace services landscape hasn’t lived up to initial expectations — and discuss Unisys’ strategies for bridging the gaps. The conversation explores: The concept of the “failed promise of IT,” examining how enterprises have historically struggled to fulfill the lofty expectations associated with the introduction of innovative technologies Why a revitalized demand for fiel ..read more
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Two steps for creating an award-winning service desk (Ep. 47)
Digital Workplace Deep Dive
by Weston Morris, Patrycja Sobera, Weston Morris and Patrycja Sobera - Unisys
6M ago
How did one manufacturing client’s focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she’s built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals: Why proactive, predictive support is the only path forward for IT service delivery How to eliminate silos and inefficiencie ..read more
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OCM: 3 letters that will transform your workplace (Ep. 34)
Digital Workplace Deep Dive
by Weston Morris, Weston Morris - Unisys
6M ago
As many as 50% of digital transformations are failing to meet their objectives. What is missing? Three letters: OCM. What exactly is Organizational Change Management? How is it being used to increase the success of transformations in large enterprises around the world? My guests, Mike Levine (Global Director of OCM) and Jillian Oakes (OCM Leader for the Americas) explain the difference between “change” and “transformation,” giving best practices from real world implementations. They also reveal what can cause OCM to fail and how to avoid those traps ..read more
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The ROI of RTO: Next-gen strategies to optimize hybrid work (Ep. 46)
Digital Workplace Deep Dive
by Weston Morris, Rich Owen, Stacy Harder, Weston Morris and Rich Owen and Stacy Harder - Unisys
8M ago
Join host Weston Morris in this episode of Digital Workplace Deep Dive and Unisys’ leading enterprise communication and collaboration experts: Rich Owen, director of architecture for Seamless Collaboration, and Stacy Harder, solution manager for Seamless Collaboration. Their discussion centers on — you guessed it — next-generation strategies for enhancing workplace communication, collaboration and overall productivity. Owen and Harder don’t simply explore applying modern workplace technologies to improve the employee experience. Instead, they delve into the evolving return-to-office (RTO) land ..read more
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From green eggs to SIAM-X: Service integration's new chapter (Ep. 45)
Digital Workplace Deep Dive
by Weston Morris, Tony Parsons, Weston Morris and Tony Parsons - Unisys
9M ago
EX, XMO, XLA, XGB. Regular listeners of Digital Workplace Deep Dive likely recognize these acronyms as components of employee experience (and if not, check out the breakdown here). In this episode, we’ll add another – perhaps less familiar – acronym: SIAM-X, which discusses the intersection of service integration and management (SIAM) and experience management (X). Join host Weston Morris for a conversation with Tom Reilly, partner at Beaconfield Partners, and Dr. Tony Parsons, director of digital service management for Unisys within the Asia Pacific region. In addition to reviewing the latest ..read more
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The secret to using frontline worker experience data to boost productivity (Ep. 44)
Digital Workplace Deep Dive
by Weston Morris, Weston Morris - Unisys
9M ago
Nearly 80% of the global workforce operates on the front lines, according to Microsoft research. This crucial group of workers requires different enterprise technologies and tools than their desk-bound colleagues. For example, they may not have regular access to traditional corporate communications channels and often share devices to communicate and collaborate. But many companies take a “one-size-fits-all” approach to providing employees with workplace devices and technology tools. This leads to lost productivity, subpar frontline worker experiences and ultimately, missed opportunities for bu ..read more
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From hype to reality: Generative AI in the digital workplace (Ep. 43)
Digital Workplace Deep Dive
by Weston Morris, Suzanne Taylor, Weston Morris and Suzanne Taylor - Unisys
9M ago
From Chat GPT to Google Bard, there’s no escaping it—everyone is talking about AI tools. But the discourse is quickly shifting from traditional to generative AI technologies, raising questions about how the rapid evolution and availability of these tools will impact the future of work. How can enterprises use them to boost workplace productivity and enhance employee experience? What are the risks of introducing generative AI into your digital workplace? This Digital Workplace Deep Dive episode welcomes Suzanne Taylor, Ph.D., vice president of innovation and emerging technology at Unisys, to de ..read more
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3 tips for engaging your hybrid workforce in 2023 (Ep. 42)
Digital Workplace Deep Dive
by Weston Morris, Weston Morris - Unisys
9M ago
In this episode, we delve deeper into the research Unisys published in partnership with HFS Research. The report, From Surviving to Thriving in Hybrid Work, reveals strategies for organizations to create a winning hybrid workplace. Weston Morris welcomes HFS Research CEO Phil Fersht and Executive Research Leader and Head of Research Operations Melissa O'Brien to discuss key insights, including: How to bridge the “hybrid work gap” between employers and employees to foster morale, boost productivity and increase workplace satisfaction What the missing link is between employee engagement and pro ..read more
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Improving digital employee experience (DEX) through modern device management (Ep. 41)
Digital Workplace Deep Dive
by Weston Morris, Weston Morris - Unisys
9M ago
What does modern device management mean for your digital workplace in 2023? Is adopting a platform like Microsoft Intune or Workspace ONE simply a cost-saving technique, or can this approach enable you to streamline operations and steer digital employee experience (DEX) strategy across your entire business?     Chad Arvay, chief architect of employee experience, shares real-world examples of how successful companies are using modern device management to:  Strengthen data and device security  Optimize device provisioning and replacement processes for hybrid work  ..read more
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