Ben Pines, the Director of Content at Wordtune, is optimistic about the future interaction between people and chatbots.  Wordtune is an AI writing tool that helps writers refine, tweak, shorten and expand their copy. The new extension Spices introduces fact-checking and source tracking for AI-generated content. Ben joined the podcast to talk about the next wave of writing. We chat about: The current AI hype and what might happen next The importance of UX and how it can make a difference Why AI will be a great thing for some writers How AI may affect content marketing Links Try our free ..read more

Aerial silk teacher Alexandra Spark shares how she transitioned to UX writing. Alexandra has a background in advertising, content management and technical writing. But it was her passion for aerial silk (a kind of performance acrobatics) that led her to switch careers. Tune in to hear her inspiring story! She also shares how she’s creating an app from scratch and much more: Carrying out content research Conducting user testing Making a portfolio Looking for a UX writing job Links Follow Alexandra on LinkedIn Join the UX Writing Academy Try our free UX writing course Check out Strategic writi ..read more

Lead UX writer Sherry Samtani talks about the different career directions UX writers can take, including content ops.  Her current role at Halodoc, Indonesia’s main healthcare platform, has allowed her to develop in the area of content operations. We go through what content ops is, how it relates to UX writing and where you can learn more about it. You’ll also hear about The current job market and future possibilities Why UX writing has become a necessity How to stand out as a UX writer About Sherry Sherry has a background as a freelance web content copywriter. She started getting UX wr ..read more

What’s the value of UX writing and how can we measure it? Yael Ben-David has written a book on the topic. The Business of UX Writing fills a gap in the wealth of resources for UX writers and content designers.  Yael joined me for a chat about Educating people about the benefits of UX writing Her framework to set goals and find solutions The increasing demand for specialized UX writers Challenges and opportunities in the current job market Links Try our free UX writing course   Follow Yael Ben-David on LinkedIn Get the book The Business of UX Writing   ..read more

How do you land a job in product design in today’s business climate? Get recruitment insights from Matt Carter, Senior Product Design Specialist at Eurobase People. Matt joined the podcast to discuss the wave of recent layoffs and what it means for UX writers, designers and others in the tech industry. He also shared his best tips for jobseekers, whether you’re currently out of work or looking to switch career. We talked about: The current job situation and where it’s heading (up to 17.15) Why it’s not enough to apply for advertised jobs (18.32) Be proactive and introduce yourself (20.45) Red ..read more

Alex Viersac is part of the UX team at Talend,  a company creating software for data analysts. As the only UX writer in the company, people often call him to “check the words” when he should have been involved much earlier. Alex explains how he’s building relations, educating people about his role, and creating a content design system that can be used by both writers and non-writers. Here’s what we talked about: Building relationships [3.35] Being a mentor [6.40] The tech industry and the recent layoffs [8.07] Proving the value of UX writing  [10.35] Copy management in Figma [15.40 ..read more

Ferdinand Goetzen, CEO @ Reveall, explains why UX writers should spend 80% of their time understanding the problem. Reveall helps companies get to know their customers and validate product ideas. CEO Ferdinand joined me to talk about the importance – and challenge – of being truly customer-centric. We focused on: How to handle and apply data [3.25] Quantitative and qualitative insights [5.55] Collecting the voice of the customers [8.15] The importance of understanding the problem [14.25] The ideal process  [16.47] Introverts and extroverts [27.30] Why UX writers need to talk to customers ..read more

Managing a team of 18 (and counting!) UX writers requires smart processes and teamwork. Kate Mas and Mélanie Alves Lima at Qonto share the methods and tools behind the success of their growing team (hint: collaboration is key).  Qonto is a B2B fintech app serving business creators in 5 languages: English, French, German, Italian and Spanish. Their mission is to help companies spend less time on banking - by leaving their finance management to Qonto, they can spend more time on business and product development. We chat about Qonto and UX writing for fintech solutions [from 5.45] Smart UX ..read more

UXcel can be described as the DuoLingo of design education. As a complement to traditional degrees and bootcamps, they offer fun and interactive 5-minute design lessons. I chatted with co-founder and CEO Gene Kamenez about the pros and cons of traditional design education, how to teach yourself the skills you need, and how to get into the field of UX and design. The challenges of self-education [from 6.00] Challenges for people who want to break into UX [from 9.58] The importance of mastering the tools you use [from 17.20] Resources for people who want to get into UX [from 26.30] Landing  ..read more

Ran Segall’s design YouTube channel Flux Academy has reached a whopping +450K subscribers. He shares how he got there and what you can do to break into the industry – whether you plan to become a UX designer or UX writer or something else.  He also talks about his enthusiasm for artificial intelligence. As AI starts doing the heavy lifting for designers, we can focus on the innovative side of design. Ran’s background and his journey to +450K subscribers (from 1:50) The role of UX writing in design (from 7:36) How to become a full stack UX person (from 10:50) Finding your first client (fr ..read more