In this episode of "3 Minutes With 3 Mile," we take you through the process of renting a self-storage unit from your own facility online to test the customer journey. Discover the insights gained from experiencing your rental process firsthand and learn how to identify and resolve potential issues to enhance customer satisfaction. This exercise can reveal valuable opportunities for improving your online rental system and overall customer experience. If you're ready to optimize your self-storage business with expert strategies and insights, visit www.3milestorage.com to connect with us today. L ..read more

In this episode of "3 Minutes With 3 Mile," we explore the benefits of adding your self-storage units as products on your Google My Business Profile. Discover how this simple optimization can improve your listing's visibility, attract more customers, and provide detailed information about your offerings. Learn practical tips on how to effectively showcase your units as products to enhance your online presence. If you're ready to boost your self-storage marketing with expert strategies, visit www.3milestorage.com to connect with us today. Let’s discuss how our services can help you achieve grea ..read more

In this episode of "3 Minutes With 3 Mile," we dive into the power of self-storage podcasts as a valuable learning tool. Discover how tuning into industry-specific podcasts can provide you with insights, strategies, and tips from experts to help you enhance your self-storage operations. Learn how to leverage this resource to stay informed, inspired, and ahead of the competition. If you're ready to take your self-storage business to the next level with expert advice and industry trends, visit www.3milestorage.com to connect with us today. Let’s discuss how our services can help you achieve grea ..read more

In this episode of "3 Minutes With 3 Mile," we explore the benefits of creating friendly competition alliances with other local self-storage locations. By forming partnerships and referring customers to each other for a referral fee, you can ensure that customers always find the right unit size, even if it’s not at your facility. Learn how these alliances can enhance customer satisfaction, drive business growth, and foster a supportive local self-storage community. If you're interested in innovative strategies to boost your self-storage business and build strong local alliances, visit www.3mil ..read more

In this episode of "3 Minutes With 3 Mile," we invite you to join "Q&A w/ Jim&Jim," where Jim Ross and Jim Mooney Jr. go live with members of the self storage community to answer questions and discuss all things self storage. Tune in every other Friday for an hour of insightful conversations starting at 12:00pm EDT. Register now at: https://3milestorage.com/events/jim-jim If you're looking to connect with industry experts and gain valuable insights, don't miss out on this opportunity. Visit www.3milestorage.com to learn more about our services and how we can help you succeed in th ..read more

In this episode of "3 Minutes With 3 Mile," we discuss the importance of maintaining transparency in your self-storage business's Profit & Loss (P&L) statements by using a proper chart of accounts. Learn how clear and detailed financial reporting can enhance your decision-making, improve financial health, and build trust with stakeholders. We’ll share best practices for setting up and managing your chart of accounts effectively. If you're looking to optimize your financial reporting and ensure transparency in your self-storage operations, visit www.3milestorage.com to connect with us t ..read more

In this episode of "3 Minutes With 3 Mile," we discuss the importance of frequently updating your Google Business Profile to optimize your self-storage facility's online presence. Learn how regular updates can improve your visibility, attract more customers, and enhance your business's reputation. We'll share practical tips on what to update and how often to do it for the best results. If you're ready to take your self-storage marketing to the next level with expert strategies, visit www.3milestorage.com to connect with us today. Let’s discuss how our services can help you achieve greater onli ..read more

In this episode of "3 Minutes With 3 Mile," we discuss the impactful gesture of placing Thank You Bags inside recently rented units. These bags can include a lock, a thank you card, a card requesting a review, and even a gift card. Learn how this simple act of appreciation can significantly enhance customer satisfaction and retention. If you're interested in innovative ways to improve your customer experience and build stronger relationships, visit www.3milestorage.com to connect with us today. Let’s discuss how our services can help you achieve greater customer loyalty and business success ..read more

In this episode of "3 Minutes With 3 Mile," we celebrate the incredible self-storage managers who go above and beyond every day. These managers are practically superheroes, handling everything from customer service to maintenance with exceptional skill and dedication. Learn why it's crucial to acknowledge their hard work and the positive impact it has on your business. If you're interested in finding out how to better support and recognize your self-storage team, visit www.3milestorage.com to connect with us today. Let’s discuss how our services can help you foster a motivated and high-perform ..read more

In this episode of "3 Minutes With 3 Mile," we explore the exciting future of call centers and how AI is set to revolutionize customer service in the self-storage industry. While we aren't using AI call center agents just yet, the technology is on the horizon and promises efficient, accurate, and 24/7 customer support. Discover the potential benefits of AI call centers and how they will soon enhance your business operations. If you're interested in staying ahead of the curve and learning more about the upcoming AI advancements in self-storage customer service, visit www.3milestorage.com to con ..read more