Zonka Feedback
322 FOLLOWERS
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback. Learn about Customer Feedback, Employee Feedback, Feedback Management Software, Net Promoter Score, Customer Satisfaction, taking feedback on Android Tablets, iPads, Online and Email & SMS.
Zonka Feedback
3d ago
Two years ago, we rolled out Zonka Feedback 2.0, revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era ..read more
Zonka Feedback
1w ago
Understanding customers’ needs and expectations is crucial for a business to ensure their satisfaction and customer feedback surveys help you do this. But merely fulfilling customers’ needs is not enough. Sometimes customers prefer one thing over another. Customers’ preferences and the order of these preferences have a great impact on the overall customer experience and satisfaction ..read more
Zonka Feedback
3w ago
The easiest way to define customer experience is the way your customers view the nature of their relationship with your company. Providing your customers with delightful experiences is the cornerstone of building strong, lasting customer relationships ..read more
Zonka Feedback
3w ago
We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data ..read more
Zonka Feedback
1M ago
Companies worldwide are harnessing automation technology to streamline operations, minimize human errors, and save valuable time in delivering exceptional service. From AI-powered chatbots handling customer inquiries round-the-clock to automated email campaigns tailored to individual preferences, the possibilities are endless ..read more
Zonka Feedback
1M ago
In today's customer-centric business world, understanding your audience is crucial. However, traditional feedback methods can be time-consuming and disconnected from your existing workflows. Enter Salesforce surveys: a powerful solution that lets you gather valuable customer insights directly within your CRM platform ..read more
Zonka Feedback
1M ago
Creating a website survey is a strategic way to gain valuable feedback that can enhance user experience and drive business growth. It helps you know how your website visitors perceive their experience of using your website and guides you to make improvements and create better website experiences ..read more
Zonka Feedback
1M ago
Sentiment analysis models that learn on labeled data are a common sight. The main challenge arises when you have unlabeled data at your disposal and you want to extract customer sentiments or emotions from it. ..read more
Zonka Feedback
1M ago
The best way to know how your customers and stakeholders feel about your business, products, or services is to ask them. A good questionnaire can serve this purpose ..read more
Zonka Feedback
1M ago
Customer feedback allows you to understand your audience, identify areas for improvement, and ultimately, build stronger relationships. But in today’s data-driven world, navigating the vast amount of customer feedback can be overwhelming. ..read more