The Credit and Receivables Management Industry is a complex one. Yet for ages, there was no standardized training or certification for credit professionals. David Hopkyns, ACI, has helped change that in his work as National Director for the Prairies of the Credit Institute of Canada, which today has nearly 2,000 members across the country. The CIC has built a respected roster of certification programs awarding professional designations including Certified Credit Professional (CCP). Earning a CCP includes 8 separate courses and usually takes 4 years to achieve while working a full-time job. Dav ..read more

When debt piles up and becomes unmanageable, what can you do? More people than ever are turning to consumer proposals and even bankruptcy as a way out. The promises you hear in advertisements sound liberating—but is there another side to taking drastic measures? Rhonda Fox-Miles, a licensed bankruptcy trustee since 1999 and Registered Social worker, talks with host Bryn Griffiths about the good, bad and ugly sides of these options, and what else you can do to take care of debt without the long-term impacts on your future ..read more

The Receivables Management world is a magnifier of business challenges. Whenever the economy becomes difficult, the credit world is in for a ride. MetCredit's central region business development manager George Preece is a credit industry veteran who co-founded the Receivable Management Institute (RMA) more than a decade ago. He joins host Bryn Griffiths to talk about improving collections through connecting with peers, regulators and technology leaders — and how you can get on the cutting edge ..read more

If you’re like most people, you seldom answer phone calls from anyone you don’t recognize. And for good reason. A universal surge in spam calls and fraudulent players (usually spoofing outgoing numbers) has tarnished our trust in conventional caller IDs. For a telephone-centric company like MetCredit, this behavioural change has been a huge challenge in reaching consumers. And as has often been the case, technology is the solution. MetCredit has recently partnered with Hiya to display not only the MetCredit name, but also the company logo to many people receiving our calls. Seeing our logo boo ..read more

Dun & Bradstreet has evolved a lot in its 173-year history. Now the world's largest trade payment database with over 360 million lines of global trade, it is known by most business people as a risk company for credit reporting. As D&B's director of data acquisitions, Stephanie Flierjans has spent most of her 35-year career with the company. In this episode, she tells host Bryn Griffiths how trade data can de-risk accounts receivable management, and how to create a system that directly reduces bad debt write-offs ..read more

A lot of things keep CEOs up at night, from HR and supply chain issues to operational challenges and cash flow. But most often it's cash flow. Host Bryn Griffiths is joined by Martin Hunter, managing partner of URGEO, a company specializing in helping CEOs achieve operational excellence, to discuss why accounts receivable are such a challenge—and how leaders can solve it to focus on their real job! Martin is also the creator of the “What CEOs Talk About” podcast, where he tears down the biggest issues facing executives today. Listen to all the Overdue Advice episodes at https://www.metcredit.c ..read more

Ever thought of a job in collections? Many successful collectors never did, and now can’t imagine themselves in any other career. Author and trainer Tim Paulsen returns to Overdue Advice to share advice for accounts receivable management teams and collectors—and shines light on the life-changing magic of working in collections.  ..read more

When a customer decides not to pay your invoice, what do you do? Should you sue, or take the file to your collection agency?  It's not always an easy question, and one that lawyer Howard "Howie" J. Sniderman has helped business leaders answer for decades. After listening to this episode, you'll be equipped to make the decision for yourself! Learn how to create emotional distance from the problem, how to know if there's a “pot of gold at the end of the rainbow” if a dispute is likely, and what a lawyer will do for you compared to what you can expect from a collection agency with an in-hous ..read more

What happens when you send an account to collections?  What will the collection agency do—and what won't they?  What kind of businesses are best suited to use a collection agency? MetCredit VP Business Development and industry veteran David Hopkyns joins host Bryn Griffiths to open the Overdue Advice mailbag and answers these and other questions listeners frequently ask us. Join Bryn and David as they bust myths and provide some surprising revelations.  It's an entertaining and eye-opening episode that's sure to teach everyone a few things—even if those who are well-acquainted w ..read more

It's been an incredibly tough two years.  At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work. It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We're now able to hire a wider vari ..read more