On today’s episode, we have this part two episode, with our guests concluding an enlightening discussion on crucial practice metrics. They delve into the importance of expanding capacity before investing heavily in marketing to avoid misleading results. They highlight reactivating existing patients and managing attrition before ramping up marketing efforts. The conversation covers the significance of monitoring and managing collections, including patient and insurance accounts receivable, to maintain financial health. They also explore metrics for determining when to bring on an associate and ..read more

On today’s episode, we have a two-part series featuring Ashlee Hirschfeld, DSI Black Belt coach, Summer Kassmel, and DSI analytics expert Jake Conway. They dive into the crucial numbers that matter in dental practices. In part one, the discussion centers on how dentists rely on metrics to guide their decisions. They address common struggles and opportunities for both new and experienced doctors, emphasizing the importance of clarity and awareness from a numbers perspective. The conversation explores hygiene department performance, including key metrics like hygiene production percentage, its i ..read more

On today’s episode, we have a clip from a recent Dental Success Summit in Scottsdale, Arizona, where Mark elaborates on the Systemization Jumpstart. He discusses the best ways to initiate systemization in your practice and build a strong foundational infrastructure. Mark covers the End of Day Protocol, explaining its rationale and steps for implementation. He also details the AM Office Manager Protocol, outlining the responsibilities of the office manager before the morning huddle. Additionally, he introduces the Downtime Protocol and references Peter Drucker's famous quote about the inefficie ..read more

On today’s episode, we wrap-up with part two of a two-part episode. If you haven't listened to part one of the "When It's Done" episode, make sure to go back and listen to it first. It will make a whole lot more sense. Today, we are going to focus on the entire workshopping exercise that we call the Ideal Practice Exercise. This exercise provides you with a lot of clarity about what you want your practice to look like when you transition out of practice ownership and clinical dentistry. Mark really believes in the power of visualization and having a clear target to aim for, especially as you n ..read more

On today’s episode, we have a mastermind meeting we had in 2019 in San Diego. We delved into a powerful visualization exercise, exploring what your practice could look like when you transition out of clinical dentistry. In this first part of a two-part series, Mark discusses two of his favorite mentors, Vince Lombardi and John Wooden, emphasizing their focus on mastering the basics to achieve success. He highlights the importance of continuous improvement and the need for experienced professionals to have reminders, minders, and accountability to stay on track. We also touch on Stephen Covey's ..read more

On today’s episode, we delve into the intricate art of decoding hard conversations. Alastair emphasizes that the number of challenging dialogues you are willing to engage in is a key determinant of success in any area of life, be it personal relationships or business endeavors. Sharing insights drawn not from textbooks but from personal missteps, Alastair offers a practical template for navigating these difficult discussions. The crux of the matter lies in our struggle with wanting to be liked while also striving to have our needs met. Authenticity, deemed a vital business asset, plays a cruci ..read more

On today’s episode, we have Dr. Aaron Nicholas. Fresh from their annual mission trip to the Dominican Republic, they share reflections on their experiences in San Jose de Acoa and the surrounding villages. This trip, which has been running for 42 years, remains a highlight for both Mark and Aaron, who have found renewed perspectives and gratitude upon returning to their regular lives. Mark and Aaron delve into the logistics and personal impact of these mission trips. Despite the significant time commitment and financial sacrifice, they find immense value in the fulfillment and soul-enriching e ..read more

On today’s episode, we have Dr. Arti Jagirdar, who brings a unique and inspiring story to the podcast. Dr. Jagirdar shares her journey from being encouraged to pursue a medical career to discovering her passion for dentistry through a high school program. Her story takes a creative turn as she explores art school before ultimately finding her way back to dentistry, integrating her artistic talents into her practice. Dr. Jagirdar discusses the challenges and rewards of owning a private dental practice in Manhattan, emphasizing the importance of building a strong community network and providing ..read more

On today’s episode, we wrap up with Jake Conway, founder of Custom Practice Analytics. If you haven't listened to part one, be sure to go back and listen to it for a better understanding of the concepts discussed. In part two, Jake delves into strategies for improving revenue in the hygiene department. He discusses setting ideal perio percentages, investigating fluoride usage, and considering the introduction of other adjunct services to enhance patient care, experience, and profitability. Jake highlights the significance of effective scheduling and its impact on efficiency, stressing the need ..read more

On today’s episode, Jake Conway, founder of Custom Practice Analytics, presents his presentation at a mastermind meeting in Charlotte, North Carolina, where he shared key insights on financial management for dental practices. Jake emphasizes the importance of understanding and utilizing financial reports, explaining key terms like overhead, fixed costs, variable costs, and owner income. He discusses the significance of monitoring both variable and fixed costs to improve cash flow and overall financial health. Additionally, Jake highlights the role of the hygiene department as a profit center ..read more