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ProProfs Help Desk blog is the best online resource for tips, best practices, guides, expert interviews & news articles about customer service.
ProProfs
2w ago
Let me share a stat that will catch you off guard—there were 2,365 cyberattacks in 2023, with 343,338,964 victims. Cyber attacks have become as common as grass in the field. With the rising dangers of financial fraud, data breaches, and unauthorized access, the importance of cybersecurity has never been greater. No wonder more businesses are...
The post What Is a Ticketing System for Cybersecurity? Top 5 Tools to Eliminate Threats appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3w ago
B2C customer service: “Can I get a refund on these shoes?” B2B customer service: “Can I get a refund on this fleet of delivery trucks?” Did you notice that B2B customer service is a whole different ballgame? As a customer service professional for about a decade, I can tell you that it’s not just about...
The post What Is B2B Customer Service? Examples & Best Practices appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3w ago
Let’s face it—in today’s world, keeping everyone happy is a juggling act. Customers want answers to their queries, employees need tech support that doesn’t involve interpretive dance, and stakeholders well; they just want things to run smoothly. That’s where a service desk can help! But what is a service desk? The service desk can act...
The post What Is a Service Desk? Types, Benefits & Best Practices appeared first on ProProfs Help Desk Blog ..read more
ProProfs
1M ago
Whether you’re dealing with hardware malfunctions, software glitches, or user queries, robust service desk software can significantly improve your organization’s productivity and service quality. But which tool deserves your attention this year? This is where I come in. Allow me to share the 10 best service desk systems that can significantly improve your IT operations....
The post 10 Best Service Desk Software for 2024 [Expert Reviewed] appeared first on ProProfs Help Desk Blog ..read more
ProProfs
1M ago
Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement? Even small month-on-month increments in customer churn can put big questions on the survival of your business. So, how do you stop customer churn and retain your...
The post What Is Customer Churn & 8 Ways to Reduce It appeared first on ProProfs Help Desk Blog ..read more
ProProfs
2M ago
“Printer not working,” “Forgot my password,” “Can’t connect to the server” — these are just a few of the common issues that an IT help desk addresses daily. From resolving immediate technical problems to offering guidance on software and hardware usage, an IT help desk is the backbone of effective IT support. It is an...
The post What Is an IT Help Desk? [Benefits + Best Practices] appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3M ago
Behind every delightful customer experience is a well-oiled help desk, quietly working its magic. Imagine a world where every customer issue is resolved swiftly, every query answered with precision, and every support interaction leaves customers smiling. Sounds like a dream? It’s not – it’s the result of implementing top-notch help desk management practices. In this...
The post What Is Help Desk Management? [11 Best Practices for Support Success] appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3M ago
Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...
The post 8 Best AI Help Desk Software for Smarter Support in 2024 appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3M ago
Are you burning thousands of dollars in advertising your products to prospects? Are your marketing efforts falling face first? Well, it’s time to make a big ‘U-turn’ and focus on your existing customers through customer retention strategies. Retaining current customers is more cost-effective than acquiring new ones, as it requires less marketing and sales effort....
The post What Is Customer Retention? 8 Strategies to Retain & Delight Your Audience in 2024 appeared first on ProProfs Help Desk Blog ..read more
ProProfs
3M ago
They say all good things in life are free. But then, why are the best customer service tools so expensive?
Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars.
Whether you’re a small business looking for an affordable solution or a large team looking to take advantage of a free trial offer, there’s something here for everyone. Let’s dive in!
What Is Free Customer Service Software?
Free customer service software refers to tools and platforms designed to ..read more