ProProfs Help Desk vs. LiveAgent: Which Is the Better Help Desk?
ProProfs
by Jared Cornell
5d ago
ProProfs Help Desk and LiveAgent are two of the most affordable yet feature-rich help desk systems out there.  If you are confused between the two, join me in this comparison to discern which tool provides the optimal value for your investment. Right from the UI and automation to the pricing structure, I have compared the two against each other on nine different parameters. ProProfs Help Desk vs. LiveAgent: A Detailed Feature-by-Feature Comparison Many software users make the mistake of what I call “one-dimensional decision-making.” They would simply compare one aspect of the software sy ..read more
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12 Best Help Desk Software for 2024
ProProfs
by Jared Cornell
2w ago
Try searching for the “best help desk software” on Google, and you will likely get a billion results.  In a world where every software vendor claims to be the best, thankfully, I haven’t fallen for marketing gimmicks and got to try the best tools on my own.  Like many others, if you, too, are on the lookout for the right tool for your customer service team, allow me to share the 12 best options with you.  12 Help Desk Software Systems for Delightful Support  As a customer service manager, no matter where I work, I’m always tasked with the responsibility of choosing the bes ..read more
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ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?
ProProfs
by Jared Cornell
1M ago
Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software giants across parameters, such as reporting, UI, integrations, pricing, etc., to help you make the best decision.  ProProfs Help Desk vs. Zendesk: A Detailed Feature-by-Feature Comparison When you wish to buy software or compare two options, si ..read more
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ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better
ProProfs
by Jared Cornell
1M ago
Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which tool makes it to the finish line!  ProProfs Help Desk vs. Help Scout: A Detailed Feature-by-Feature Comparison Help Scout and ProProfs Help Desk have played crucial roles in my customer service team’s toolkit for years now.  To streamline your decision-making, I’ve utilize ..read more
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ProProfs Help Desk vs. Kustomer: 9 Tests to Decide Which One’s Better
ProProfs
by Jared Cornell
1M ago
A common question among help desk users is – which one to choose between ProProfs Help Desk vs. Kustomer? If you’re unsure, I’m here to assist. I’ve evaluated both these help desk systems on several aspects – from user interface and reporting features to total cost. Let’s find out which tool comes out on top! Features ProProfs Help Desk Kayako Deployment Type Cloud-based Cloud-based Pricing FREE for a single user. Plans start at $19.99/user/month for 2 or more users. No hidden fees. A 15-day money-back guarantee. Starts at $89/user/month and goes up as high as $139/user/month. User ..read more
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ProProfs Help Desk vs. Intercom: Which Tool Deserves the Help Desk Crown?
ProProfs
by Jared Cornell
1M ago
ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help Desk vs. Intercom: A Detailed Feature-by-Feature Comparison Various help desk systems in the market boast distinct features. For instance, one might excel in reporting, while another is rich in integrations. This diversity often makes selecting one over ..read more
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Customer Service Cover Letter Examples to Land the Perfect Job
ProProfs
by Jared Cornell
1M ago
To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills.  Don’t know where to start?  Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out from the crowd.  Ready to make a great first impression?  7 Customer Service Cover Letter Examples  Customer service is a broad department that encompasses different roles and skills. Whether you are an intern looking to land your firs ..read more
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5 Customer Success Plan Templates That Work Like a Charm
ProProfs
by Jared Cornell
1M ago
Whether you wish to build the next tallest skyscraper or make the most of your customer success efforts – all great things start with a great plan!  The right customer success plan outlines how your team plans to deliver value, satisfaction, and loyalty to your customers. It also helps you align your products and services with customer needs. But how do you create an actionable plan? Don’t worry, I have done the heavy lifting, so you don’t have to start on a blank canvas. Read this blog to explore 5 customer success plan templates that cover multiple situations.  What Is a Customer ..read more
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ProProfs Help Desk vs. Kayako: 9 Tests to Decide Which One Is Better
ProProfs
by Jared Cornell
1M ago
To help you in selecting the best option between ProProfs Help Desk and Kayako, I’ve conducted a comprehensive comparison of these leading help desk platforms. I’ve compared these tools from head to toe on various parameters ranging from UI to pricing. Which platform enhances customer experience without compromising on quality, efficiency, and user satisfaction? Let’s find out together! ProProfs Help Desk vs. Kayako: A Detailed Feature-by-Feature Comparison Different help desk systems available in the market are known for their different features. For instance, while one may be great for repo ..read more
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ProProfs Help Desk vs. Freshdesk: Which Is the Help Desk King?
ProProfs
by Jared Cornell
1M ago
To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs. Freshdesk: A Detailed Feature-by-Feature Comparison Comparing software systems thoroughly is essential for making smart choices. Online reviews of software can be biased, incomplete, or outdated.  Therefore ..read more
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