Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide  advice, training and skills courses to those at the start of their career and tackling the challenges faced by the industry, including staff and skills shortages and misrepresentation about what a fulfilling career the hospitality industry can offer. In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Patricia Teixeira, Ambassador Project Lead from Springboard, Esther Brittan, HR Operations Manager UK&I  from Hilton an ..read more

The Walk for Wellbeing is rapidly approaching! This presents an ideal occasion for hospitality teams to unite, step into the great outdoors, and generate crucial funds for Hospitality Action. From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause, but in the meantime take a listen to our latest episode of Recruiting in Hospitality where we speak to the Founder of Walk for Wellbeing, Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action and Olajide Alabi from Turtle Bay Join us as we explore wellbeing in the hospitality in ..read more

With 1 in 3 respondents reporting that they had experienced discrimination at work and 52.5% of respondents stating that they did not know if their employer had undertaken any Equity, Diversity, and Inclusion initiatives in the past year. What is it really like to work for the hospitality industry for Black, Asian, and ethnic minorities? In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Lorraine Copes, Founder of Be Inclusive Hospitality about the latest Inside Hospitality Report, where in it, it reveals some of the expriences of Black, Asian, and ..read more

Are you looking for ways to improve employee engagement, productivity, and retention? This podcast is for you! In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Gemma Tracey MCIPD, FIH HR Director at Champneys about our latest Hospitality Hiring Insider Insights, where we reveal the key insights from our latest industry research across both hospitality employers and candidates to explore the key drivers across team engagement and loyalty. Gemma shares some of her tips and advice based on her experience at Champneys. Here are some of the topics we'll co ..read more

In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Robbie Laidlaw and Chris Mitchell from Genuine Dining.  Both will be taking part in The Sprit of Hospitality, where they will be rowing the Atlantic in aid of Hospitality Action. The hospitality industry has a robust sense of community but it has continued to be pushed to its limits since the pandemic with numerous layoffs in the sector. The importance of Hospitality Action is vital in restoring and maintaining all those in the industry who have been affected, particularly those  struggling with financial and men ..read more

Caterer.com has been a committed supporter of HR in Hospitality for many years. Their annual Awards of Excellence is an amazing celebration of the fantastic work being carried out for hospitality team members across the industry. We proudly sponsor the HR in Hospitality Rising Star Award, providing a bursary for an exceptional hospitality HR professional on the cusp of a brilliant career. This year’s winner is Abby Mellors from Mowgli Street food. In this episode of Recruiting in Hospitality, we spoke to Abby about her career to date, her journey on the career ladder, and discussed what hospit ..read more

The Springboard Ambassador programme was created to promote the hospitality industry as a great place to work by inspiring the next generation of hospitality professionals. Each Ambassador works hard to champion the industry, but what does the role actually entail? In this episode of Recruiting in Hospitality, Lancelot Narayan speaks to The Nerdy Hotelier herself, Catrina Pengelley. She tells us how she became involved in Springboard’s Ambassadors programme, how her role as an ambassador helps others in the hospitality industry and why the Ambassador programme is so important in the midst of t ..read more

Sam Coulstock a renowned hospitality Learning and Development expert, previously holding positions at Springboard and Umbrella Training. He is currently Head of Professional Development at the Institute of Hospitality and is also Founder & CEO Founder Inspired Community Group CIC, working with schools to showcase and drive talent into the world of work. In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Sam about how the hospitality skills shortage deepened since covid and Brexit, why L&D is crucial to an employer’s offering and why it’s becoming more and more impo ..read more

Amongst our guests were Youth Employment UK, an independent, not for profit social enterprise founded in 2012 to tackle youth unemployment and Umbrella Training, founded in 2012, the company works with hotels, restaurants, food service businesses and many corporate services organisations across the UK. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices.  In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to: Lauren Mistry - Youth Employment UK Laura-Jane Rawlings - Youth Employment UK Dan Pow ..read more

Employee Wellbeing has become a crucial part of recruitment strategy within the past two years. As hospitality workers suffered for a variety of reasons during the pandemic, HR departments had to adapt by discovering the needs of their employees and acting on that information in an empathetic way. Malmaison du Vin was one of the 15 winners in the Employee Wellbeing category. Lancelot Narayan spoke to Kate Lees, Head of HR at Malmaison about their win, Malmaison’s Mental Health and Wellbeing Policy and Strategy, how the pandemic and lockdown affected team members, and the amazing results Malmai ..read more