Guest: Dave Jackson - The big challenges in customer success today
The Jasons take on...
by Jason Whitehead & Jason Noble
1w ago
In this episode of The Jasons Take On... we are joined by Dave Jackson, where Dave shares his thoughts and insights into the challenges with customer success today and some of the changes that need to happen and why. This is a really exciting episode discussing some of the big issues in the industry today. ABOUT DAVE JACKSON Dave Jackson is the CEO and founder of TheCustomer.Co helping companies improve their financial performance through customer focus. He was the founder and CEO of Clicktools before that. Dave’s an accomplished author and his book “Customer Led Growth” is all about helping C ..read more
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Guest: Vicky Kennedy - The Future of Customer Education
The Jasons take on...
by Jason Whitehead & Jason Noble
2w ago
In this episode of The Jasons Take On... we are joined by Vicky Kennedy, where Vicky Kennedy Vicky talks to us about the future of customer education and her own journey into creating her company Echtus, a startup on a mission to revolutionize the way companies use education to achieve meaningful business results and disrupt the tradition legacy customer education space. And some of the challenges with customer education today and it’s evolution over the last 20 years. ABOUT VICKY KENNEDY Vicky Kennedy joined NYC’s tech industry in 2012, pivoting from a ten-year career in higher education. She ..read more
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Guest - Rohan Tailor
The Jasons take on...
by Jason Whitehead & Jason Noble
3M ago
Today we are joined by our guest Rohan Tailor and discussing the customer success talent market today. We cover what's happening in the industry, what's happening with roles, new positions. ABOUT ROHAN TAILOR Rohan's principal consultant to ABR talent where he focused on on customer success, sales, and marketing roles. CONTACT ROHAN LI: https://www.linkedin.com/in/rohan-tailor/ Work: http://www.abrtalent.co.uk ..read more
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Guest: Alex Farmer - CS Excellence
The Jasons take on...
by Jason Whitehead & Jason Noble
4M ago
In this episode of The Jasons Take On... weexcited to welcome back the one and only Alex Farmer. In this episode, we talk all about customer success excellence. ABOUT ALEX FARMER Alex is a Customer Success executive with experience building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. He’s the Founder and CEO of Customer Success Excellence – the world’s first awards event dedicated to the Customer Success profession, with the first event planned in London later this year. CONTACT ALEX: LinkedIn: https://www.linkedin.com/in/alexanderfarmer/ Cu ..read more
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Guest: Jay Nathan- Playing for the long game
The Jasons take on...
by Jason Whitehead and Jason Noble
7M ago
Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain. In this episode, Jay is going to talk to us his recent blog post and newsletter on long term value and growth. About Jay Nathan  Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for building, leading, and scaling SaaS companies serving a wide range of end-markets and customer sizes. He founded Customer Imperative, a company focused on helpin ..read more
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Guest: Vanessa Neurohr - Scaling CS via Customer Education
The Jasons take on...
by Jason Whitehead and Jason Noble
8M ago
Many CS organizations need to move from delivering high-touch services to every customer, to a more scalable approach. Developing a high-impact customer education program that enables customers to achieve success on their own is one approach for reducing the need for high-touch CS. In this episode, we sit down with Vanessa Neurohr, Vice President of Customer Success at MuckRack to learn how she has transformed and scaled her CS team by building out their customer education program. About Vanessa Neurohr Vanessa Neurohr is the Vice President of Customer Success at Muck Rack, the software platfo ..read more
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Guest: Pat Phelan - The Journey to Becoming A Chief Customer Officer
The Jasons take on...
by Jason Whitehead and Jason Noble
1y ago
Join us when we speak with Pat Phelan. Pat is the Chief Customer Office for GoCardLess, where he's responsible for building and scaling a best in class customer success organisation with leadership of Customer Onboarding, Support, Experience, CS management and Account Management disciplines globally. In this episode, Pat is going to talk to us about his journey to becoming a Chief Customer Officer. About Pat Phelan Pat is a seasoned CCO in the fintech space and has held a multitude of leadership roles in different GTM and commercial functions with some very fast-growing tech companies. Pat wa ..read more
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Guest: Jay Nathan - Strategic Behaviour As It Relates To Customer Success
The Jasons take on...
by Jason Whitehead and Jason Noble
1y ago
Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain. In this episode, Jay is going to talk to us about strategic behaviour and how it relates to customer success. About Jay Nathan: Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for building, leading, and scaling SaaS companies serving a wide range of end-markets and customer sizes. He founded Customer Imperative, a company focused on helping B2B ..read more
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Guest: Maranda Dziekonski - What does the future customer success manager look like?
The Jasons take on...
by Jason Whitehead and Jason Noble
1y ago
Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and leader and with extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies who have all seen successful exits. In this episode, Maranda is going to talk to us about the future of the customer success manager role. ABOUT Maranda Maranda Dziekonski was until very recently the Chief Customer Officer at Swiftly. For those that don’t know Swiftly is helping us make our cities more efficient, and helpin ..read more
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Guest: Ryan Johansen - The Impact of Burnout to our Mental Well-Being
The Jasons take on...
by Jason Whitehead and Jason Noble
1y ago
Join us when we speak with Ryan Johansen. Ryan is customer success leader based in Boston who has been an IC, Manager and Director of CS. In this episode, Ryan is going to talk to us about mental health as it relates to CSM's and their workloads. ABOUT RYAN JOHANSEN As a first time manager at a startup, Ryan ended up in a hospital because of a mental breakdown caused by workplace stress. After going to a dark place with mental health, he discovered putting your mental health first can actually have major career benefits.  Driven by a desire to help people avoid what happened to him, he st ..read more
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