The Contact Center Coach
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Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has..
The Contact Center Coach
1w ago
Have you done a PIP recently? Adherence? Attendance? How many successful PIP's have you done? Can we get better at PIPS? Of course we can. Learn some new ideas to get better at PIPS- especially for Adherence and Attendance ..read more
The Contact Center Coach
3w ago
Can you teach confidence in the contact center? Yes you can! Join us to learn how to prepare, model, share success and invest in believing in your team ..read more
The Contact Center Coach
1M ago
A tropical island? No way.. Maybe yes? Learn the attributes of a successful contact center: Be Steady, Have the "wind" at your back and be "One Happy Island". And yes... you should check out Aruba as well ..read more
The Contact Center Coach
2M ago
Part 3 of our Love Series: Love the Results. If you Love First & Love Smart; you can love the results. Learn some quick hit results that can come from being on purpose about engagement, coaching and customer experience. Also learn the two best options for AI in your center to drive performance for your people ..read more
The Contact Center Coach
3M ago
Do you love your employees first? Or treat them like "rental cars"? Love your employees and they will love your customers. Join us to learn how to "love first ..read more
The Contact Center Coach
3M ago
If you "talk the talk"; do your employees "walk the walk"? Do you motivate your team to take action and make things happen? Learn the key attributes to being a motivational leader and the results you can expect ..read more
The Contact Center Coach
5M ago
IVR surveys can be a competitive advantage for your contact center. Join us to learn what your IVR "should be" and "could be" for your center ..read more
The Contact Center Coach
5M ago
On the first day of Christmas my true love gave to me... Learn the 12 keys to a world class contact center. How many do you have? How many are you planning to have as a competitive advantage in the coming year? Join us ..read more
The Contact Center Coach
5M ago
Engagement? How successful are you in connecting with your employees and driving performance? Do you measure it? Do you reward and recognize behavior that increases your connection to your employees? Learn the key drivers and steps you must take to increase engagement ..read more
The Contact Center Coach
7M ago
Do you have emotional intelligence? Are you a leader that can take advantage of your "intelligence" when interacting with your team in the contact center? Learn the attributes of success for emotional intelligence as you lead your center ..read more