DoingCXRight Blog
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Stacy Sherman writes & speaks about humanizing business & creating loyal customers fueled by happy engaged employees. Learn about DoingCXRight. This blog informs how to humanize business & lead with a heart. Read articles & apply best practices to differentiate your brand.
DoingCXRight Blog
3d ago
Stacy Sherman and Dr. Dr. Monica Amadio explain how academia influences customer experience and ways entrepreneurs can adopt effective customer service strategies on a budget. Listen to Doing CX Right Podcast now.
The post Affordable Customer Service Strategies: Classroom to Startup Business appeared first on Doing CX Right ..read more
DoingCXRight Blog
1w ago
Stacy Sherman and Jon Picoult discuss how to boost ROI and customer loyalty by creating experiences that strengthen emotional bonds and turn clients into advocates. Listen to the Doing CX Right podcast now.
The post Customer Loyalty: From Impressed to Obsessed For ROI Growth appeared first on Doing CX Right ..read more
DoingCXRight Blog
2w ago
Stacy Sherman and featured guest, Lior Arussy, discuss cutting-edge customer service strategies for converting dissatisfied clients into dedicated brand promoters. Listen to the Doing CX Right podcast now.
The post Generative AI Insight: Navigating the Future of Customer Service appeared first on Doing CX Right ..read more
DoingCXRight Blog
3w ago
Stacy Sherman and featured guest, Andy MacMillan, explain why and how to leverage user testing to maximize customer empathy and business growth. Listen to the Doing CX Right Podcast now.
The post User Testing for Elevated Customer Service and Brand Experiences appeared first on Doing CX Right ..read more
DoingCXRight Blog
3w ago
Stacy Sherman and featured guest, Laurie Guest, explain the damaging ripple effects of "service fatigue" across the customer journey & how a "10 Cent Decision" can be your game changer. Listen to the Doing CX Right podcast now.
The post Customer Service Fatigue – How To Prevent and Stop It appeared first on Doing CX Right ..read more
DoingCXRight Blog
1M ago
Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now.
The post Cultural Intelligence: Improving Customer Service and Relationships appeared first on Doing CX Right ..read more
DoingCXRight Blog
1M ago
Stacy Sherman and featured guest, Jeremy Hyde, explain how companies can find the sweet spot between competitive price and top-notch service delivery. Uncover the keys to driving customer value perception on Doing CX Right podcast Episode 123.
The post The Great Debate: Price Vs. Customer Service in Securing Brand Loyalty appeared first on Doing CX Right ..read more
DoingCXRight Blog
1M ago
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello.
The post The Heartbeat of Connection: Lessons from a Simple Hello appeared first on Doing CX Right ..read more
DoingCXRight Blog
1M ago
Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. Listen to the Doing CX Right podcast now.
The post Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships appeared first on Doing CX Right ..read more
DoingCXRight Blog
1M ago
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now.
The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right ..read more