Being on top of the business seems to be a challenge with the rise of the hospitality industry and more competitors appearing. Want to stand out? Get to know the hotel kiosk system and the features that you will need ..read more

A glamping type of accommodation has become a popular trend nowadays. This trend started to evolve especially after the MCO was lifted in 2022. Those travellers who love to explore nature but at the same time would like to experience another level of camping type, they will go for Glamping - “glamorous camping”.  ..read more

Whether your hotel is located in the heart of the city area, near the beach or even situated on a hill surrounded by lush forests, having a good pricing strategy would definitely affect your hotel’s revenue. It is very important to sell the room at the right price at the right time. For this, we have compiled a list of Common Rate Plans in hotels that can be used by you in order to have attractive rates to offer to your potential customers.  ..read more

In line with the announcement made by the Malaysian government regarding the Tourism Tax, I will talk about a series of questions that are commonly asked by hotel owners or operators, thus helping all of you to find the answers that are related to it.  ..read more

A Facebook Page should be a vital channel for hotels in order to promote their business, reach out to global audiences and engage with their fans. With Facebook, the hotel should not only focus on showcasing the hotel services but also do a lot of things while promoting the hotel business.  ..read more

The self-check-in kiosk is not a new concept, yet becoming a popular trend before 2021. Now it started to be embraced by hotel industries worldwide after the hit of the Covid-19 pandemic. Besides that, hotel guests are now becoming more aware of contactless service. This is proven based on the research run by students in UTEM, Malaysia, 93.7% of customers preferred a contactless check-in after the Covid-19 pandemic for their safety and convenience ..read more

A hotel booking engine system is used widely by hotels regardless of the size of the businesses ranging from small boutique hotels to medium-size, grouping hotels, and luxury types. A good online booking engine system is important to ensure it serves hotel business needs and purposes, at the same time making it convenient for guests to do the reservation online.  ..read more

It is essential for every business to have a set of reports, and so does the hotel business. No matter what size your hotel is, either budget hotel, boutique hotel, medium-sized hotel, or even luxury hotel, the reports should be helpful to keep track of the performance, incorporate with the business goals, and help you in making decisions.  ..read more

What is a Fraud? Fraud is an action of someone or an agency with the intention to obtain unauthorized benefits. Putting it simply, fraud is a bad action of someone to gain money or financial benefits through lying or tricking another person. It is sad to say that fraud does exist in the hospitality industry that involves employees. In this article, I will be showing some examples of common frauds by the hotel front desk staff and how to prevent them to happen ..read more

JeeShen, the founder and CEO of Softinn shared his thoughts on embracing technology for better customer experience in the hotel industry along with fellow speakers  - Assoc. Prof. Ts. Dr. Md. Shohel Sayeed, Faculty of Information Science and Technology (FIST), Multimedia University (MMU) and Ts. Dr. Ong Lee Yeng from FIST MMU. In his presentation, JeeShen dissects the technology stack used in one of the oldest industries - Hospitality (or Hotel). He will talk about the usage of cloud technology, robotics, and automation in the hotel and uncover the algorithms that work behind the scene w ..read more