Here's a comprehensive guide to overall managing, controlling and tracking all of your projects with a Project Management Office (PMO), including the benefits, types of PMOs, and essential steps for success. What is a PMO What are the benefits of implementing a PMO? Types of PMOs by function / maturity Steps for implementing PMOs in organizations Main consideration for success What is a PMO? A Project Management Office (PMO) is a centralized unit or person within an organization that standardizes and guides project management processes, such as project ideation, initiation & ..read more

Many organizations start with Employer Branding, EVP, Employee Experience Mapping, however collecting feedback and improve your staff situation is the best way to go! The structured Branding & EVP approach will come on the way! Content: Show that you can improve the Employee Experience Use a systematic approach with Employer Branding, EVP and Journey Mapping Repeat, Repeat, Repeat Show that you can improve the Employee Experience Before starting a very theoretical and long approach to define the basic of Employee Value Proposition (EVP), invest time in understanding and fixing the issues ..read more

Nowadays companies focus on business transformations to leap into result-oriented, market & customer-focused organisation rather than on Customer Experience programs alone. Customer Experience (CX) was a buzz around 5 - 10 years ago, but most companies realized that a full focus on customer needs and feedback is not automatically driving their business forward. Therefore CX is nowadays one important pillar of business transformation projects rather than the sole key focus point. Content: How did Customer Experience evolve? What are the limitations of a customer first approach? How can Cus ..read more

Who achieves results in an agile environment? Probably more often an entire team or project than any individual. Here are 5 easy steps to make your current bonus and performance system more team and result-oriented. We can help you with the details and the implementation. Content: Traditional Bonus & Performance Systems and how to utilize them Get rid of the 1:1 Performance feedback and make it more team based Transform the individual performance measurement into a cultural fit Add career, skill and training development as part of the performance Change to split bonus payments and mini re ..read more

Being a startup does not prevent you from organizing your goals, workload and teams in a structured way or refusing to give teams clear guidelines and processes how to interact or to achieve results. Content: How the start-up and founder vibe can hinder structure and organization? Which level of organization do start-up need to initiate? How to organize a startup and grow it sustainably? How the start-up and founder vibe can prevent an easy and healthy structure and organization? Working for one of the largest E-commerce in South Asia as VP Customer Experience, I often faced resistance in st ..read more

Calling the super friendly New Zealand Visa hotline just to be told that the progress is pending and they cannot do anything, probably makes a hotline obsolete. Do you empower your hotline to solve or at least influence issues on the spot or are they just repeating what you can see on the online status? As described in our previous blogs about Customer Experience and Customer Service, it is all about taking actions and striving for solutions rather than just listening to the clients. Content A visa call center for online updates - CX Learnings A Banking call center without business customer p ..read more

With a young and economically rising population e-commerce is a must have for B2C businesses in SEA, but can be tricky. Infrastructure, lack of systems and competition by platforms and social commerce can be obstacles on the way to sell successfully on your own E-commerce site. As described in our previous blogs e-commerce is the end to end customer experience from choosing and ordering online to delivery, product experience and possible after sales interaction if needed rather than just fixing complaint issues. Content How to start launching E-commerce in South East Asia What to avoid as a r ..read more

OKRs (Objectives & Key Result) include leading results and lagging impacts. The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company. We described in one of our latest blogs for OKR Asia, (our OKR sub-brand) how elevating Customer & Employee Experience are often 2 out of 5 company objectives - The most common & impacting OKRs , but in this article we would like to focus on how achievements for the customer can be at the heart of the OKRs and everybody is striving to satisfy clients. Content: Customer-centric Mission &a ..read more

Organisations manage different projects at the same time which could compete in terms of priorities, resources and budgets. How can we make sure that the most critical projects are done first and that further ones are prepared on time? Project Management helps to foster collaboration and drives innovations in companies by focusing dedicated teams on specific outcomes or deliverables and by tapping into the knowledge of different functions and experts. Most organisation run multiple projects at the same time which are either controlled by function or department heads or centrally controlled by ..read more

Thiết kế và thử nghiệm Sản phẩm khả dụng tối thiểu (Minimum Viable Product) không chỉ giúp doanh nghiệp có thể thâm nhập vào thị trường một cách nhanh chóng, đồng thời giúp họ tạo ra trải nghiệm khách hàng đơn giản nhất. Rất nhiều công ty khởi nghiệp đang tạo ra các sản phẩm khả dụng tối thiểu với những tính năng đơn giản dựa trên việc tối ưu hoá chi phí và khả năng lập trình thay vì tạo ra một sản phẩm có thể giúp khách hàng dễ dàng sử dụng, trải nghiệm và góp ý.` Sản Phẩm Khả Dụng Tối Thiểu (MVP) là gì? Sản phẩm khả dụng tối thiểu (MVP) là kiểu mẫu của một sản phẩm mới được tung ra nhằm gây ..read more