Unlocking the Essence of Customer Service: Beyond Efficiency
Customer Retention Revolution
by Michelle Pascoe
3d ago
In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication and service levels exhibited by individuals in various establishments. Amidst this exploration, a fundamental truth emerges: while skills can be trained, attitudes are deeply rooted and often resistant to change unless nurtured authentically. I've alw ..read more
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Episode 216 - Exploring Service Industry Challenges & Innovations
Customer Retention Revolution
by Michelle Pascoe
1w ago
? Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! ? In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on t ..read more
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Amplifying Women's Voices in Business
Customer Retention Revolution
by Michelle Pascoe
3w ago
In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group during the pandemic in 2020, becoming a hub for online and offline events for female founders. Explore the She’s The Boss Chats podcast, the She’s The Boss YouTube channel featuring successful women in business globally, and a digital magazine called M ..read more
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CHARITY HOUSIE HELPING CHILDREN - THE POWER OF EDUCATION
Customer Retention Revolution
by Michelle Pascoe
1M ago
Welcome to a heartwarming episode.  In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and overcome the challenges of learning. In the 2021-22 period alone, Learning Links touched the lives of 4,738 children, 3,477 families, 115 schools, and 3,470 professionals, offering crucial support to those with additional needs.  Don shares ..read more
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From Waste to Wonder: Unlocking the Power of Circular Economy
Customer Retention Revolution
by Michelle Pascoe
1M ago
Dive into a world of visionary leadership and sustainable innovation in this week's episode of my podcast! Meet Vanessa Cullen, a seasoned professional with two decades of management expertise as the Founder and Principal of Forward Thinking Design & FTD Circular. Vanessa, a trailblazer in the industry, guides us through her inspiring journey as a B Corporation and Certified Social Enterprise leader specialising in transforming clubs, hospitality, and charity organisations. Armed with a Bachelor of Design (Hons, UNSW) and a wealth of post-graduate qualifications, Vanessa's commitment to el ..read more
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Leading the Talent Charge: Strategies for Success in 2024 and Beyond
Customer Retention Revolution
by Michelle Pascoe
1M ago
  Welcome to a special episode of "Leading the Talent Charge." Today, we're diving into the core strategies that will empower you to attract, recruit, and train top-notch talent in 2024. We're cutting through the complexities and focusing on three key pillars: Communication, Change, and Connection. Learn effective communication techniques that streamline your recruitment process, embrace change as a catalyst for growth, and foster genuine connections that make your team thrive. Whether you're a seasoned HR professional or a business leader looking to enhance your workforce, these practica ..read more
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Connectivity Unlocked: Navigating Corporate Communications in the Social Media Age
Customer Retention Revolution
by Michelle Pascoe
2M ago
Emma Duxbury, the visionary CEO of ED Media Management, stands at the forefront of revolutionising marketing and communications within the dynamic realm of the hospitality industry. As a seasoned leader, Emma has successfully steered her boutique agency to new heights, emphasising the crucial intersection of corporate communications and social media strategy. With a keen understanding of the ever-evolving digital landscape, Emma has orchestrated a remarkable online presence for her clients, leveraging the power of various social media platforms to amplify their brand stories. Her innovative ap ..read more
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Inviting Aliens to our Planet - AI and the Metaverse
Customer Retention Revolution
by Michelle Pascoe
2M ago
"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection.  This podcast has it all.   Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management. Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI. A pioneer in virtual currencies and Play-to-Earn fitness, she patented decentralised currency three years before Bitcoin ..read more
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Refreshed and Ready for 2024
Customer Retention Revolution
by Michelle Pascoe
2M ago
In this episode I share with you my experience on the Disney Wonder and why the three observations I took away are key for every organisation to be successful in 2024 ..read more
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Beyond the Plate: Eilish Maloney's Culinary Vision with The What If Society
Customer Retention Revolution
by Michelle Pascoe
3M ago
In this episode, I sit down with the visionary chef and founder, Eilish Maloney. Join us as we delve into her thrilling ten-year global odyssey—from the bustling kitchens of London to the picturesque landscapes of Italy, Sweden, and South Africa. Eilish's journey comes full circle as she returns to her roots in the Southern Highlands of New South Wales, where she planted the seeds of The What If Society in 2020. Discover the magic behind The Studio in Moss Vale, an open-plan eatery with a commitment to zero waste and a unique approach to whole butchery. Eilish shares the philosophy that drives ..read more
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