Read the full article on Call Centre Helper click here ..read more

If you are using an AI voice for your IVR voice prompts then you are jeopardising your customer experience. 1.   You’ll sound like everyone else – right now there are a very limited numbers of AI voices built into each contact centre platform, soon enough the voice you have on your system will be on 100s of others and possibly your competitors. 2.   Your callers can spot an artificial voice a mile off, from incorrect intonation and lack of empathy to rambling sentences without any natural pauses. 3.   AI voices simply can’t create an emotional conne ..read more

IVR messaging, when executed well, can significantly enhance customer experience and operational efficiency, and ultimately save your company thousands of pounds on customer service. By adhering to best practices and continually refining the system based on user feedback and performance data, you can leverage IVR technology to its full potential. The ultimate goal is to create an IVR system that is intuitive, efficient, and user-friendly, ensuring that customers feel valued and well-served.  : Regularly test your IVR system, take note of customer feedback and make granular improvements so ..read more

The award for most entertaining and interactive presentation at the expo goes to Martin Teesdale from Get Out of Wrap.   ..read more

The industry today is worth a huge £14 billion and is growing at a rapid 10.7% a year, clearly it’s one worth investing in ..read more

Special delivery to the office this morning from Hotel Chocolat ? ? Fancy winning one of these amazing Easter eggs? All you have to do is like our page Then on Monday 25th March at 5pm we’ll put all the names in a hat and three lucky people will win one of the eggs below. PS: Don’t forget to order your Easter voicemail messages ..read more

Happy Easter from the iNarrator team ..read more

If you are using an AI voice for your IVR voice prompts then you are jeopardising your customer experience. 1.   You’ll sound like everyone else – right now there are a very limited numbers of AI voices built into each contact centre platform, soon enough the voice you have on your system will be on 100s of others and possibly your competitors. 2.   Your callers can spot an artificial voice a mile off, from incorrect intonation and lack of empathy to rambling sentences without any natural pauses. 3.   AI voices simply can’t create an emotional conne ..read more

"I've received positive feedback from customers and staff on the vast improvement of our IVR messages. The messages are now much clearer and easier to understand, which make the customer experience so much better" Head of Communications, Housing Association ..read more

Understanding the factors that affect the cost of professional voice IVR messaging can help businesses make informed decisions and budget effectively. By considering elements such as voice talent, script length, recording quality, revisions, licensing, turnaround time, customisation, and provider reputation, businesses can select the right service to meet their needs and enhance their customer experience. Investing in professional voice messaging is an investment in the overall satisfaction and efficiency of customer interactions, which can ultimately lead to greater success and customer loyal ..read more