Talking to Conversational AI powered Paper Airplanes
VoxGen
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2y ago
We've got AI. Who needs designers? That's the question that popped into my head when watching Goo ..read more
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Align Your Conversational AI Team by Framing Problems — Not Solutions
VoxGen
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2y ago
Getting everyone on your conversational AI team on the same page is the only way to solve problems e ..read more
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Own your Bot Strategy. You can do this!
VoxGen
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2y ago
I love a good steak. But I was always scared of cooking one myself. I tried a couple of times and ov ..read more
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Why and How You Need to Build a Conversational AI Business Case
VoxGen
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2y ago
Lower costs and a better customer experience. That’s what most business managers are looking to ge ..read more
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IVR and chatbots: Super-agent or nightmare-agent?
VoxGen
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2y ago
Humans can be just as frustrating as a badly designed IVR, voice or chatbot. When I recently call ..read more
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Hair Cuts and Strategy
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2y ago
I used to hate having a haircut. That dreaded question: so, what are we doing today? Wh ..read more
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8 steps to a brilliant Bot Strategy
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2y ago
It's time to build a Bot Strategy. Are you ready? So far in this blog series we've talked about ..read more
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Containment is the Wrong Metric! Here’s Why
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2y ago
Ever get the feeling something’s just too easy? That’s how we feel when we’re looking at conta ..read more
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Want Your IVR to Perform Like Alexa or Google Assistant? Here’s How You Do It.
VoxGen
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2y ago
Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We i ..read more
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AI can’t solve your customer service problem. Here’s why.
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2y ago
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powe ..read more
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