Talking to Conversational AI powered Paper Airplanes
VoxGen
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2y ago
We've got AI. Who needs designers? That's the question that popped into my head when watching Goo ..read more
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Align Your Conversational AI Team by Framing Problems — Not Solutions
VoxGen
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2y ago
Getting everyone on your conversational AI team on the same page is the only way to solve problems e ..read more
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Own your Bot Strategy. You can do this!
VoxGen
by
2y ago
I love a good steak. But I was always scared of cooking one myself. I tried a couple of times and ov ..read more
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Why and How You Need to Build a Conversational AI Business Case
VoxGen
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2y ago
Lower costs and a better customer experience. That’s what most business managers are looking to ge ..read more
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IVR and chatbots: Super-agent or nightmare-agent?
VoxGen
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2y ago
Humans can be just as frustrating as a badly designed IVR, voice or chatbot. When I recently call ..read more
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Hair Cuts and Strategy
VoxGen
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2y ago
I used to hate having a haircut. That dreaded question: so, what are we doing today? Wh ..read more
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8 steps to a brilliant Bot Strategy
VoxGen
by
2y ago
It's time to build a Bot Strategy. Are you ready? So far in this blog series we've talked about ..read more
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Containment is the Wrong Metric! Here’s Why
VoxGen
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3y ago
Ever get the feeling something’s just too easy? That’s how we feel when we’re looking at conta ..read more
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Want Your IVR to Perform Like Alexa or Google Assistant? Here’s How You Do It.
VoxGen
by
3y ago
Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We i ..read more
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AI can’t solve your customer service problem. Here’s why.
VoxGen
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3y ago
Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powe ..read more
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