Stories of CCX How Transparent Leadership Brings a Human Touch to Technology When Vasanth Mosoor accompanied a friend to a meeting in Jaipur, he wasn’t expecting to become Managing Director of an IT company’s operations in India. It was just supposed to be a break in routine for Vasanth, but it changed up more than his schedule—it changed his life. “Vinay aspired to set up a state-of-the-art Global Delivery Center in India,” Vasanth says, about this first meeting with CommerceCX’s CEO. “The firm was registered in India by then, but he was not confident to take things forward. When I expres ..read more

Stories of CCX How a Business Developer Strives for Authenticity Authenticity can be hard to find in the business world. There are plenty of people talking the talk—so many it’s been labeled a buzzword—but it can be hard to tell when they’re walking the walk. For people like business developer Nibit Chatterji, though, true authenticity can be the difference between having a job and having a purpose. “I never envisioned myself doing the things that I’m doing right now, so early in my career,” Nibit says about his current role at CommerceCX. “It’s great to be here because I can be myself; I ..read more

Stories of CCX How a Technical Architect Integrates Client Needs with Ingenuity Technical architect Aashka Shah has spent almost a decade working with clients. She’s worked on long-term projects and short ones, with enterprises and business analysts, but each project has come down the same basic structure: her team and a client must combine their individual processes and systems together to create a unified solution. It’s a little like a temporary platform integration. “It’s two different systems working or talking to each other,” says Aashka, explaining integrations and why she finds the ..read more

Stories of CCX How a Technical Architect Brings Perspective to Development Long-term employees can be incredible assets to a company. Their understanding of internal systems and expansive knowledge of company information and history can help boost customer satisfaction, improve morale and efficiency for their colleagues, and provide a fantastic knowledge base for training and mentorship. But perhaps the most important thing they can offer their colleagues is an expansive perspective. “Initially we started as a staffing company, then a services company,” explains Venkatesh “Venky” Muppalan ..read more

Stories of CCX Why a Salesforce Developer Values Clarity in Communication Transparency is tricky to define in business. Pretty much everyone agrees that it’s necessary for a healthy work environment, but there is less consensus on what true transparency looks like and how it impacts the workspace. For Salesforce developer Radhika Eedara, it looks most like clear and open communication. “Here, I can explain my problems clearly, not only with my leaders and managers but even with Vinay, I can freely communicate my thoughts,” she says, about her experience at CommerceCX. “I didn’t have that ..read more

Stories of CCX How A Good Leader Unites People As this year draws to a close, the team behind Stories of CommerceCX wanted to reflect on what connects our folks and our company. There are common threads that bind these stories together—feeling supported, being heard, feeling trusted—but the most common thread by far hasn’t been a theme; it’s been a person. When CEO Vinay Toomu introduced this project at the end of 2022, he did so by thanking his employees for giving their best. He thanked them for leaning in, for supporting each other, and for helping create a space of camaraderie and supp ..read more

Stories of CCX How A Senior Software Developer Made A Career Gap Work for Her What makes a good developer? Back-to-front understanding of the full stack? Memorizing good coding practices? Meticulous commenting? Understanding Java? Understanding Git? These all have their place but to CommerceCX senior developer Tanya Porter, it’s very simple: development is a state of mind. “I have a problem to solve. I know I need to get from point A to point B. I don’t know the final details until I’m in it, right? Until I have my hands in it. But I know the path.” Listening to Tanya’s development proce ..read more

Stories of CCX How an Associate Full-Stack Developer Balances Full-Time Work and School When Jonathan Hall started his degree in Computer Science at Wake Tech, he didn’t expect his career to have so much to do with Salesforce. “I had heard a little bit about Salesforce in general, just because my sister is the admin of another company,” he explains. “But I hadn’t heard anything about Salesforce through Wake Tech or any of the classes having to do with the whole digital transformation space.” It isn’t surprising that Jon didn’t find much about Salesforce in his computer science studies. Wh ..read more

Stories of CCX How A Business Analyst Rediscovered His Confidence After Transitioning Roles If there’s one industry known for its fast pace, it’s digital and information communication technology. With over 55.3 million IT professionals working worldwide in 2020, 641 thousand patent applications filed in 2019, and more than five billion internet users in the world today, you might expect working in tech to be an ever-changing, evolving environment. But that change isn’t static — it’s driven. “I felt there is a lot of potential in the B2B, B2C consumer industry to apply cloud, analytical, an ..read more

Stories of CCX How A Good Leader Unites People As this year draws to a close, the team behind Stories of CommerceCX wanted to reflect on what connects our folks and our company. There are common threads that bind these stories together—feeling supported, being heard, feeling trusted—but the most common thread by far hasn’t been a theme; it’s been a person. When CEO Vinay Toomu introduced this project at the end of 2022, he did so by thanking his employees for giving their best. He thanked them for leaning in, for supporting each other, and for helping create a space of camaraderie and supp ..read more