With today’s tight, post-pandemic labor pool, trained, quality legal intake professionals are scarce. Law firms are increasingly turning to outsourced intake, receptionist, and onboarding services.  Jeff Mosler, CEO of Nexa Receptionist Holdings LLC (you probably already know their Alert Communications brand) explains how law firms leveraging the flexibility of a turnkey, pretrained outsourcing platform can maximize marketing investments, answer calls in just three rings, and carry potential clients from a curious call to a signed retainer. Stop wasting marketing dollars on lost leads. Ev ..read more

Guest Mark Rockwell helps lawyers and law firms build purpose, passion, and profit. Learn the five biggest – and crazy simple – mistakes lawyers make every day that undermine their business. Rockwell helps lawyers understand what they want, who they are, and where they want to go. Without structure and vision, what’s the point? When lawyers find themselves spinning their wheels, busy without achieving goals, Rockwell helps create structure and processes that build order and direction. For the first 10 listeners to reach out at (503) 784-7205 or Mark@CoachRockwell.com, Rockwell offers a free on ..read more

Initial prospect consultations are lost hours if the prospect doesn’t become a client. Guest Theophan McKenzie is a professional sales consultant who helps attorneys and law firms across the country learn a better way to stop wasting time and stop letting prospects walk out the door.  McKenzie’s innovative, nontraditional sales techniques teach attorneys to turn off their “lawyer brain” and build immediate, lasting connections with prospects. Learn how to stop selling yourself and start listening to the prospective client. Special thanks to our sponsors Law Clerk, Alert Communications, La ..read more

From the football field to the boardroom, talent development expert Ben Murphy has learned a few moves critical to building a motivated and productive team. Host Christopher Anderson and Murphy discuss how law firms can better hire, train, motivate and retain a team. Murphy explains why 56% of executives fail within 18 months of being hired and how to avoid these common pitfalls. He also details how managers can effectively manage a team working remotely and manage across generational divides. Ben Murphy is vice president of Titus Talent Strategies. Special thanks to our sponsors, Scorpion, La ..read more

Close to leaving the profession she worked so hard to join, Giugi Carminati realized what was missing: Legal project management. But there was a problem. By their very natures, lawyers are resistant to the methods and processes that make legal project management most effective. Carminati and host Christopher Anderson talk about how legal project management is slowly being adopted and embraced in the legal profession. Carminati explains how this change in management can help firms retain women and lawyers of color before they get fed up and flee. Giugi Carminati is an experienced litigator and ..read more

Jaclyn Foster knows what it’s like being a full-time paralegal and working for a temp staffing agency. But she opted to break from the norm and build her dedicated paralegal agency because she learned that a professional contract paralegal service could save law firms money, improve quality, and assure continuity.  Host Christopher Anderson interviews Foster about her journey from rural Minnesota and Wisconsin to running a team of contract paralegals to support modern law practices. Foster explains how, in her experience, contract paralegals not only save money but bring a level of expert ..read more

When Ken Hardison evaluates his own success building profitable law firms and books of business, he knows the credit is shared with the people surrounding him. To pull an A-team together, Harison explains he first lets go of his ego and brings in people a lot smarter than him. And he looks for team members who are hungry, humble, and smart. Hardison and host Christopher Anderson discuss managing a talented team, developing a culture of continual training and mentoring, and keeping core values top of mind. Book recommended in episode: “The Five Dysfunctions of a Team” by Patrick Lencioni Ken Ha ..read more

So much of legal marketing over the past decade has emphasized generating client leads. And, for the most part, those focused on lead generation are seeing those leads come in. But are those leads turning into appointments and paying clients? Kara Prior, the co-founder of James Publishing’s Marketing Amplifier program, says there’s a gap between generating leads and signing a client. Prior tells host Christopher Anderson how lawyers take simple steps to close this gap, using client-centered marketing techniques now standard in other industries. She shares tips on creating “lead magnets,” video ..read more

Business development expert Steve Fretzin takes a practical approach to helping lawyers find and grow business. He and host Christopher Anderson discuss Fretzin’s three-part plan for those looking to bring in business. They also discuss how business development, sales, and marketing interconnect. Anderson notes that business development isn’t just the realm of law firm owners. He and Fretzin discuss the lateral hiring market and how building a book of business can and should start early, even as a new lawyer is learning the ropes of practice. Fretzin breaks down a business plan into three part ..read more

Early in his forensics business, David Notowitz did what many small business owners do. He stumbled around, living off referrals and being a jack of all trades handling bookkeeping, answering phones, and whatever else. In his third year, Notowitz knew he needed a plan. Rather than a complex business plan, Notowitz created a set of lists, identifying 15 roles, systems, and marketing. Notowitz tells host Christopher Anderson what he learned implementing his plans, what it was like learning to delegate, and why it’s important for business leaders to hold on to tasks they enjoy doing even if they ..read more