There is a trinity of experiences so intertwined that any lack in one will negatively impact the business as a whole. The employee, customer, and ecosystem are the three experience components that are critical for every business. Weaknesses or lack in any one of them impacts the others. There is value in the transformational experiences of employees that will impact the customer experience in transformational ways, which in turn are dependent on the transformational experience of the overall ecosystem of partners, suppliers, etc. This is the era of the “experience of things.” The experien ..read more

Prior the pandemic, you could ask a dozen people what “the future of work” meant and get 13 different answers. Some insisted it was about distributing discrete responsibilities among two-pizza teams, while others preached about robots eliminating jobs and the need for universal basic income as compensation. Then COVID-19 pressed the fast-forward button, and we learned about the immediate, practical future of work in a hurry. The most obvious lesson – you don’t need to be at the office to get stuff done – was already understood in tech, just never proven at scale. We’re only starting to grasp t ..read more

Replatforming is never easy – not for sales, product, marketing or engineering.  The journey is peppered with Lions and Tigers and Bears, oh my. Pooja Brown is VP of Engineering at Stitch Fix, and was previously the VP of engineering at Docusign, where she led a major replatforming project. Pooja is also one of the founding members of ENG, a peer network of VPEs and CTOs from leading SaaS companies. Pooja describes the replatforming journey in four acts: I Got This! WTF? Shift Happens We Did It! Clearly a hero’s journey, but it doesn’t feel heroic when you're in the throes.  Pooja ..read more

What steps should CIOs be taking to help their organizations immediately weather this crisis? Fourteen CIOs share their thoughts ..read more

A workplace without WiFi is unimaginable at a time when consumers can tap or swipe a touchscreen to order everything from food to mattresses. To read this article in full, please click here (Insider Story ..read more

Organizational change management (OCM) has gained visibility, slowly but surely, among those responsible for making change happen, which is to say, just about every manager in just about every business. To read this article in full, please click here (Insider Story ..read more

Culture is the hardest thing to change in a global enterprise, especially when it isn’t unified. Barings CIO Andrew Lennon tackled this task when he agreed to band together five disparate IT organizations with a goal to create higher value through self-service capabilities. To read this article in full, please click here (Insider Story ..read more

Increase buying power, identifying cost-savings and influencing the strategic vendor performance all sound like practical outcomes of establishing a vendor-management office (VMO). Then why is it that so many companies can’t seem to get this right? We need to track vendor performance, but, somehow, this important need becomes a wish and then becomes a dream never realized. Resources are overallocated. Teams are stretched to capacity. Departments are racing to meet already aggressive commitments. What’s not readily apparent is that establishing a single point of contact for vendor management sa ..read more

Step into a taxi in cities across the United States and you will likely have the option to use a payment app. What took them so long? It’s not as if the technology wasn’t available before Uber and Lyft decimated the industry. A company called Taxi Magic, which was relaunched as Curb, introduced a ride hailing platform for the taxi industry in 2008, one year before Uber was founded. Likewise, Zimride, which later transformed into Lyft, began operating as a ride sharing service on university campuses in 2007. To read this article in full, please click here ..read more

Organizations looking to navigate change, be warned: The odds of success aren’t good. To read this article in full, please click here (Insider Story ..read more