The Confidentiality Imperative: Why Therapy Should Remain Independent from Your Organization
Zevo Health Blog
by Dr. Michelle Teo
2d ago
Introduction  As part of meetings with prospects, I am often asked why we insist on mental health professionals delivering wellbeing services sitting outside the organization. Many of our BPO customers understand the need to have any therapy solution sitting outside their operation, and in many cases, the end client has also insisted. For our direct customers, they understand the need to boundary the work carried out by our therapist and ensure protection on both sides.  Any organization that wants to provide a valuable therapy service to their employees must ensure the therapist is ..read more
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The Wellbeing of Content Moderators in the Metaverse: Navigating New Realities
Zevo Health Blog
by Dr. Michelle Teo
6d ago
The Advent of the Metaverse and its Impact on Content Moderation  The metaverse, blending virtual and physical realities, introduces an entirely new spectrum of challenges and opportunities for content moderation. The conventional moderation tools, such as AI-enabled filters designed for parsing simple text or image content, falter in the face of the metaverse’s real-time, immersive environments. This shortfall places human moderators at the forefront of safeguarding the digital universe. As the metaverse’s reach expands, so too does the critical demand for skilled Content Moderators cap ..read more
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Navigating Workplace Wellbeing: Insights from the World Economic Forum
Zevo Health Blog
by Dr. Michelle Teo
1w ago
Introduction As Clinical Director in Zevo, I work with many customers who are looking to really understand measurement best practice around wellbeing and mental health. Many organizations, especially our customers, realize that prioritizing the mental health of their employees fosters a positive work culture, drives productivity and ultimately impacts the bottom line.   For many companies, the measurement of whether their employees are doing well is around attrition or sick leave, but with the rise in presenteeism, people are looking for better indicators of employee mental health ..read more
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GenAI CSAM – How Does this Impact Content Moderator Wellbeing?
Zevo Health Blog
by Dr. Michelle Teo
1w ago
Generative AI  In the Trust and Safety industry, there has been ongoing dialogue around the proliferation of Generative AI, its potential harms, and how companies deploy it safely for public use. There are already several tools that are being used by the public regularly, with a 2022 McKinsey survey highlighting that the adoption of Generative AI has more than doubled in the past five years.   Tools like ChatGPT and GPT-4, DALL-E and its advanced versions 2 and 3, and Midjourney AI have gained a significant user base, even prompting academic institutions to issue policies to st ..read more
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Supporting Content Moderator Wellbeing: The Power of Mind-Body Practices
Zevo Health Blog
by Sara Horan
2w ago
Introduction The rapid advance of technology has made content moderation an essential task for preserving appropriate and secure online environments. But repeatedly viewing potentially upsetting material takes a toll on Content Moderators’ mental health and emotions. To tackle this problem, we need to think beyond conventional solutions. In this article, we’ll look into mind-body practices and how they could play a key role in promoting Content Moderators’ overall wellbeing. By adopting a holistic perspective, we can find new ways to support the people working tirelessly behind the scenes to ..read more
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We’re Attending the Trust & Safety Summit Next Week
Zevo Health Blog
by Kevin Daly
2w ago
See you next week?  I wanted to write a quick note to invite you to meet the Zevo team at a very special inaugural event which is happening next week in London.   The Trust and Safety Summit is happening at the Park Plaza Victoria next week, with Zevo taking part as a sponsor. Our Clinical Director, Dr Michelle Teo, will be hosting a panel discussion about Content Moderator wellbeing on the second day of the event.   Some highlights that we are looking forward to:  The agenda is jam-packed with incredible speakers from some of the largest platforms in the world. The organi ..read more
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Navigating the Interplay of AI and Human Intervention in Gaming Safety
Zevo Health Blog
by Sara Horan
3w ago
In the ever-evolving landscape of technology, artificial intelligence (AI) has emerged as a game-changer in the world of data analysis and response.  Though AI introduces new possibilities for innovation and improved efficiency, worries about ethical implications and safety have also surfaced. Finding the right equilibrium between AI’s capabilities and human oversight is essential for guaranteeing a protected and pleasant gaming experience for all players. This article will investigate the complex interrelationship between AI and human involvement in safeguarding gaming spaces. It w ..read more
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The Innovative Role of AI in Content Moderation and Why it’s Important
Zevo Health Blog
by Tara O'Sullivan
3w ago
I was on a webinar the other day where AWS were showcasing their content moderation AI tools, called Rekognition, which included automatic blurring of egregious images, including simple things like detecting a beer bottle in the camera feed of the user and blurring that part of the image. The presenter demonstrated automated text removal, replacing the written ‘go to hell’ with asterisks in real-time, and warning the user that their content was being changed. They also can redact offensive words from transcriptions and can also mask audio recordings. Very cool.   One of the key thin ..read more
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Navigating the Global Regulatory Landscape: A Comprehensive Analysis of Social Media Legislation
Zevo Health Blog
by Richard Murphy
1M ago
This week, most eyes are on the Supreme Court in the US as they begin hearing arguments and discuss the level of content moderation that should be required by platforms. Cath Virginia of The Verge has written a great article that gives you a complete overview of what is expected this week.  Looking at the overall legal landscape, we wanted to kick off a series of blog posts around the legislation that is out there regarding content moderation and the reporting requirements required as part of the law. Many of these laws are new, and therefore 2024 will see them being interpreted for the ..read more
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3 tips to avoid employee burnout
Zevo Health Blog
by Sara Horan
1M ago
How to prevent employee burnout is becoming more difficult as more people are feeling tired and lonely at work. According to Harvard Business Review, employee burnout has increased by more than 30% in the past two decades and 50% of people say they are often or always exhausted due to work. The same research shows that burnout isn’t just a problem for certain high-pressure careers, it’s a pervasive problem seen across all industries and at all levels of the corporate hierarchy. The link between employee burnout and lost productivity is an obvious one, but there is also a clear relationship be ..read more
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