Lessons from the Hospitality Industry:  What Healthcare can Learn about Innovating in Leadership and Patient Experience with Antonia Hock On the heels of Antonia Hock’s keynote presentation at the AAPL 2023, Annual Leadership Conference, she joined SoundPractice host, Mike Sacopulos, to discuss lessons in leadership from the world of hospitality which can be applied to healthcare.  She discusses teamwork, the guest (or patient) experience, and what healthcare leaders can learn about motivation and collaboration. Hock addresses the three most important leadership behaviors that physic ..read more

The U.S. Armed Forces have been making efforts to properly care for soldiers and sailors since Jonathan Letterman became medical director of the Army of the Potomac in July of 1862. Battlefield care requires skills and procedures different from civilian care. In this episode of SoundPractice, Mike Sacopulos discusses with Neil E. Grunberg, PhD, how the U.S. Armed Forces trains physicians and promotes leadership skills for the benefit of service members. Grunberg is the director of Leadership Research & Development, professor of Military & Emergency Medicine, and professor of Neuroscien ..read more

Gretchen Morgenson is the senior financial reporter for the NBC News Investigative Unit. A former stockbroker, she won the Pulitzer Prize in 2002 for her “trenchant and incisive” reporting on Wall Street. Previously at The New York Times and The Wall Street Journal, she and coauthor Joshua Rosner have written a new book, These Are the Plunderers: How Private Equity Runs—and Wrecks—America.   In the 1902 State of the Union Address, Theodore Roosevelt said, “Our aim is not to do away with corporations; on the contrary, these big aggregations are an inventible development ..read more

Mike Sacopulos speaks with Kristin E. Lauter, PhD, about her chapter titled, “Trust, Access, and Visibility,” in the book, Lessons Learned: Stories from Women Leaders in STEM. Lauter is the director of Research Science, North American Labs for Meta AI Research. The New England Journal of Medicine recently published a series of articles looking at AI in medicine. After spending more than 20 years at Microsoft, Lauter is now at the forefront of AI research at Meta.  In this interview, she describes the basics of AI and how the power of AI will be powerful for society. She also describe ..read more

Kathleen Neuzil, MD, MPH, is the Myron M. Levine MD, DTPH Professor in Vaccinology, professor of medicine and pediatrics, and is the director for the Center for Vaccine Development and Global Health at the University of Maryland School of Medicine. Mike Sacopulos speaks with Neuzil about her chapter in the book, Lessons Learned:  Stories from Women Physician Leaders, her work for a non-profit, and her work in academic medicine. Throughout her career the power of mentorship, both as beneficiary and as benefactor, has been an inspiration to her. But what makes a good mentor?  How do wo ..read more

Wendy Dean, MD, is a writer, speaker, podcast host, and the president and co-founder of The Moral Injury of Healthcare (fixmoralinjury.org), a nonprofit focused on alleviating distress in the workforce through training and consultation. She and her co-founder, Simon G. Talbot, MD, began the conversation about moral injury in healthcare with the publication of their seminal work in STATNews on July 26, 2018. They have also recently published the book, If I Betray These Words: Moral Injury in Medicine and Why It's So Hard for Clinicians to Put Patients First. In this interview with host Mike Sac ..read more

Describing her own path as a physician leader, Deborah M. Shlian, MD, MBA, also shares her book plan and the resulting project with 30+ contributors to the book published by the American Association for Physician Leadership, Lessons Learned: Stories from Women Physician Leaders. Fascinating stories from women in leadership roles – as models and templates for other physicians. Further, Shlian discusses with host Mike Sacopulos the main reasons keeping women from leadership roles, the statistics on women in medical school and medical training, and COVID-19 and its impact on women physicians. Shl ..read more

Brenda Denzler, PhD, is an author and editor. Her career as an editor and writer was cut short after her diagnosis with inflammatory breast cancer in 2009, at which time she was also diagnosed with treatment-related medical PTSD springing from medical encounters she had experienced at the age of five. After a difficult and re-traumatizing (but successful) course of cancer treatment, she began writing short pieces focused on cancer and, increasingly, on mPTSD that were published in local venues, on the Cure Today website, on MedPage Today, and in the British Medical Journal. The Facebook suppor ..read more

Healthcare can be tough on patients, clinicians, and administrators who work in the system. Clinicians are burning out at alarming rates; depression and suicide are on the rise. Patients often feel alone in a complex system, ​and administrators balance competing demands in what feels like a zero-sum game.​ Enter COVID. Our healthcare system, and our country, has never seen anything like it. We need empathy and human connection now more than ever. Jennifer Sweeney is a co-founder of X4 Health and the co-creator of 3rd Conversation, an innovation program that brings together patients, clinicians ..read more

Host Mike Sacopulos interviews Beth (Elizabeth) Garner, MD, MPH, who contributed her life and career story to the AAPL book, published in 2022, Lessons Learned:  Stories from Women Physician Leaders. Garner is currently chief scientific officer of Ferring Pharmaceuticals, and  president of the American Medical Women’s Association (AMWA). She received joint MD and MPH degrees from the Harvard Medical and Public Health Schools and trained in obstetrics and gynecology at Brigham and Women’s (BWH)/Massachusetts General Hospitals. She was a 2019 awardee of the PharmaVoice 100 Most Inspiri ..read more