Microsoft Defender Antivirus (AKA Windows Defender) has undergone a bit of an evolution in recent years. Once considered to be a poor or insufficient security tool, Microsoft has invested in transforming Defender into a robust and comprehensive antivirus solution that meets the needs of many businesses. With Syncro’s new Managed Microsoft Defender add-on, you can... Read more » The post Managed Microsoft Defender: Now Available With Syncro appeared first on Syncro ..read more

Syncro is launching Smart Ticket Management, a new class of AI-powered features that make routing, tracking and completing tickets easier and more efficient than previously possible. At launch, Smart Ticket Management includes Smart Ticket Search and Guided Ticket Resolution. These tools set new industry standards for managing and resolving tickets, powered by AI that focuses... Read more » The post Smart Ticket Management: AI-Powered Efficiency appeared first on Syncro ..read more

It’s finally here! It’s release day again here at Syncro and we are excited to share our new AI-powered Smart Ticket Management features with you. At a Glance: Live Now Smart Ticket Management Smart Ticket Search – Rolling August release Guided Ticket Resolution Managed Windows Defender Syncro Mobile Coming Soon Ticket Collaboration Features Non-Billable Time... Read more » The post Syncro Release Day: August Edition appeared first on Syncro ..read more

Watch an exclusive webinar hosted by Dee Zepf, Syncro’s Chief Product Officer. This session is designed to give you a comprehensive overview of the latest enhancements and provide a sneak peek into the future developments of our platform. The post Landing Page – Syncro Release Webinar, August Edition appeared first on Syncro ..read more

Many MSPs often struggle with creating an effective pricing strategy, whether it’s because they lack the time, resources or market research to do so, fear client resistance or churn, or some other factor. However, regardless of these challenges or trepidation, creating a thoughtful strategy is an essential function of becoming – and remaining – a... Read more » The post Playbook for the Profitable MSP: 9 Tips for Optimizing Revenue and Margins appeared first on Syncro ..read more

Having adaptable, convenient and powerful tools is essential for any technician. When you’re in the field, it isn’t always realistic or efficient to rely on your laptop to get the job done. That’s exactly why we prioritized building our new Syncro mobile app. It’s purpose-built for techs on the go who need a convenient yet... Read more » The post Syncro Mobile: Taking Syncro to the Field appeared first on Syncro ..read more

Watch Now Episode Summary In this episode of Syncronized, host Brandon Garcin interviews Peter Melby, the CEO of New Charter Technologies, to delve into the intricacies of leadership and continuous improvement within MSP organizations. Peter shares his journey from co-founding an MSP at the age of 20 to leading a large-scale enterprise, emphasizing the importance... Read more » The post Building a Culture of Continuous Improvement in Your MSP appeared first on Syncro ..read more

Protecting client devices – mobile phones, laptops, tablets, and other personal devices – is a critical responsibility for an IT professional. Because as an MSP, you know that as the number of client endpoints increases, so does their vulnerability. To that end, implementing a robust endpoint monitoring strategy is essential to reduce and mitigate threats across the devices across your client’s IT infrastructure. Below, we discuss what you need to know about endpoint monitoring and how to develop an effective strategy. What is endpoint monitoring? Endpoint monitoring provides a comprehensive i ..read more

As summer is heating up, so is our release schedule. As we await the launch of our new AI-powered features (almost here!) we have a few exciting updates to share. At a Glance: Enhanced Entra ID Sync: Live now Clickable Ticket View Metrics: Live now Rich Text Toggle: Live now Syncro Mobile: Coming soon Minimum Ticket Charges: Coming soon July Product Webinar: Sign-Up now Coming Soon: Syncro Mobile, Our New Ticketing App! Taking Syncro on the go? With ticket management, remote access, and customer communications built in, the new Syncro Mobile app gives you everything you can’t live without i ..read more

Streamline operations and provide better service to your clients by syncing data from Entra ID Users directly to Syncro Contacts. Ensure that you aren’t being charged for licenses that you aren’t using, and take granular control with per-tenant settings. Our newly improved Entra ID Sync feature set is available with Syncro Team Plan. Syncro Entra ID Sync Features: Synced Contact Information: Keep all client contact information synced ensuring accurate and up-to-date records. Automated Client Billing: Automate client billing based on their Microsoft License type using the Customer Contact. Sav ..read more