What is data backup and recovery?
Syncro Blog
by Jillian Ho-Lung
1w ago
According to data from Acronis, a staggering 41% of IT users rarely or never backup their data. In a world where data is a crucial driver of business outcomes and threats like ransomware put data at risk even when teams do perform backups, it’s easy to see why that could be a problem. Data backup and recovery are essential to ensuring business continuity and keeping organizations productive even when something goes wrong. In this post, we’ll explore data backup and recovery in depth and help IT and MSP pros understand the essentials of this important business continuity topic.  What is da ..read more
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Landing Page – MSP Profitability Webinar – Rayanne Buchianico
Syncro Blog
by Kristen Eckman
2w ago
The post Landing Page – MSP Profitability Webinar – Rayanne Buchianico appeared first on Syncro ..read more
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What is an MSP Ticketing System?
Syncro Blog
by Jillian Ho-Lung
1M ago
An MSP ticketing system helps you track user complaints, requests, and issues, boost your productivity, invoice clients, and much more. In this blog post, we’ll answer some of the biggest questions about ticketing systems for MSPs. We’ll also look at the best MSP ticketing system and how to get started with it. What is an MSP ticket? An MSP ticketing system is a single source of truth for all of your tickets. The system processes and organizes user requests and stores tickets alongside user information. As such, it gives you quick, easy, and secure access to user tickets. Your support represen ..read more
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Syncro Awarded with Three Industry Accolades
Syncro Blog
by Caitlin Good
1M ago
We’ve got some exciting news to share – Syncro has been honored with not one, not two, but three prestigious awards! We couldn’t be more thrilled to share this incredible achievement with the community. Syncro is being recognized because of our commitment to offering a comprehensive suite of tools all under one roof so you can run your MSP operation with ease. Syncro recently won awards from the following organizations: G2 SourceForge Channel Program First up, let’s talk about G2, which is trusted by over 80 million users worldwide. Syncro has secured five remarkable awards in their Winter 2 ..read more
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MSP Billing Software: Advantages and What to Look For
Syncro Blog
by Jillian Ho-Lung
1M ago
What is MSP billing software?  MSP billing software is a platform that enables automatic recurring customer billing. With this software, there’s no manual billing required — once you set up billing for a customer, invoicing and payments are automated. What are the benefits of MSP billing software? Let’s look at how MSPs can benefit from implementing billing software. Efficiency Manual billing is a time-consuming process. You have to review your technicians’ billable hours per client, reconcile that with service agreements, and check for any one-off billable services. Depending on the clie ..read more
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IT Reports: The Key to Proving ROI and Managing Your MSP
Syncro Blog
by Jillian Ho-Lung
1M ago
MSPs do a lot of work that clients never see, like backing up data, installing patches, and identifying security vulnerabilities. That’s why IT reports are important — they track every client task and demonstrate the ROI of an MSP partnership. They also help MSPs evaluate their internal processes, technology, and scalability. In this post, we’ll talk about the different types of IT reports, and what you can learn from them. What are IT reports? An IT report is an account of KPIs, such as closed tickets or average response times, that help MSPs evaluate their performance and identify opportunit ..read more
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Syncro 2024 MSP Tech Stack Report: Key Findings
Syncro Blog
by Jillian Ho-Lung
1M ago
Your tech stack is the backbone of your operation, as it’s essential to deliver top-notch customer service, protection, and support. To that end, building an MSP tech stack that’s strategic and specific to your business needs, and continuously evaluating if it’s aligned with emerging technologies and industry trends, is crucial. We surveyed nearly 300 MSPs and IT professionals to gain insight into what tools and technology they’re leveraging in their tech stack, as well as what their top considerations are when looking to purchase new software to expand their stack. These data-backed insights ..read more
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Remote Access Solutions: A Must for MSPs
Syncro Blog
by Jillian Ho-Lung
1M ago
It was only a handful of years ago that Managed Service Providers (MSPs) relied on traditional on-site IT support to address their clients’ needs. While this tactic worked when only about 17% of employees worked from home, the intensification of the flexible work culture and shift toward remote work have made on-site IT support less efficient. To that end, an essential tool for MSPs to have in their arsenal today is remote access solutions. To ensure business continuity and customer satisfaction, MSPs must resolve unexpected issues—both big and small—as quickly as (or even before) they arise ..read more
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Landing Page – IT TechStack Report
Syncro Blog
by Kristen Eckman
1M ago
The post Landing Page – IT TechStack Report appeared first on Syncro ..read more
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Landing Page – Sales Webinar Brian Gillette
Syncro Blog
by Kristen Eckman
2M ago
The post Landing Page – Sales Webinar Brian Gillette appeared first on Syncro ..read more
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