The adoption of artificial intelligence and generative AI is moving so quickly. Leaders, companies, and organizations are working to determine how AI can best help them, their employees, their customers, and others. And while the work continues, some organizations have found the sweet spot: developing ways AI and employees work together to provide outstanding customer service by using the best of technology and people. One of those organizations is the financial services firm Edward Jones. Zar Toolan is Principle, Wealth Platforms, Data, and AI for Edward Jones. He recently visited the William ..read more

Succeeding. And doing so in the right manner. That’s principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires, practices ethical compassionate behavior, and embraces the tenants of the William & Mary honor code. This year’s Principled Achievement Award Ceremony was held on March 21st in New York City at Rockefeller Center’s Rainbow Room. The award was presented to Sean McDermott, a William & Mary graduate and head coach of t ..read more

If you’ve lived for any length of time, you have experienced grief. It’s a universal emotion caused by losing someone or some thing you’ve loved or cared about. Whether it’s the loss of a job, the death of a family member, or loss of a pet, grief and grieving can be intense - strong enough to adversely affect your work and life. Martha Rouleau is an adjunct lecturer and mindfulness/wellness professional at William & Mary. She works at the university’s McLeod Tyler Wellness Center. She recently delivered a presentation on grief and the brain to William & Mary faculty and staff. Afterwar ..read more

Success today requires resilience. Whether it’s a company dealing with a major shift in the market, or an individual faced with a significant personal or professional obstacle, resilience is a requirement. Casey White knows all about resilience. A young, fit, working professional at the start of her career, she became unexpectedly and critically ill, and began a lengthy fight for her life that would ultimately take away her ability to walk. Now, five years later, her life and career are back on track. She credits much of her amazing recovery to resilience. She joins us to talk about the lesson ..read more

It’s been a little over a year now since most of us were introduced to ChatGPT. Since that time, many professionals, businesses and organizations have worked hard to understand not only ChatGPT, but    machine learning and Artificial Intelligence, and what it all can do to assist employees, serve customers, and positively affect the bottom line. There’s no shortage of information in media coverage regarding Artificial Intelligence, but in the race to embrace AI, it can be challenging to determine what’s fact and what’s fiction. Our guest today is here to help. Rachel Chung is an awar ..read more

If you’re an athlete, or someone close to you is an athlete, you’ve most likely spent time in a Dick’s Sporting Goods store. Depending on where you live, the next time you visit your neighborhood Dick’s Sporting Goods, you might be surprised. Dick’s has launched its House of Sport: A new type of sporting goods store. Dick’s House of Sport isn’t just about sporting goods; it’s experiential, and there’s a tie to the community. Navdeep Gupta is Senior Vice President and Chief Financial Officer at Dick’s. He says the new stores have been embraced by customers, employees, and suppliers. He joins us ..read more

It’s difficult to succeed in business today without having a solid grasp of public affairs, public policy, and politics. Regardless of the size of your business or sector, decisions that are made in your state capitol, Washington, D.C., and beyond can greatly affect your bottom line. Learning to strategically manage corporate public affairs was the focus of a recent three day workshop for William & Mary’s Executive MBA students. The workshop took place at the Washington Campus; a non-profit, non-partisan education consortium in Washington, D.C. that partners with top business schools and u ..read more

When you think of a typical hospital chief administrator, who comes to mind? The majority of hospital CEOs are men and many possess a graduate business degree. But Amber Price is different; she’s one of a small number of women who lead hospitals. She holds a doctorate in nursing practice with a focus in change leadership, and she spent years working as a certified nurse midwife. She says those differences and experiences help her succeed. Price is president of Sentara Williamsburg Regional Medical Center - a 145-bed acute care hospital in Williamsburg, Virginia, recognized as one of the nation ..read more

Host Phil Wagner fills in for Ken White on this special crossover episode of Leadership & Business and Diversity Goes to Work. Our guest today is Dr. Elias Zerhouni, who has had an incredibly inspiring story of pursuing the American dream while never forgetting his roots. Born in a small village in Algeria, he came to America in his 20s with only a few dollars to his name. Yet through hard work and mentors who saw his potential, he rose to become the director of the world’s largest biomedical research agency, the National Institute of Health. He pioneered breakthroughs in medical imaging i ..read more

Imagine leading and revamping your organizations cyber security system. For Lyn McDermid, that organization is the Commonwealth of Virginia, the 11th most populated state in the US. McDermid is Virginia’s Secretary of Administration. She was appointed to the position by Governor Glenn Youngkin in January of 2022. She oversees five state agencies and leads Virginia’s efforts in cyber security, IT, elections, Human Resources, and other important areas. Before making the move to state government, she was a successful IT professional and leader. She was CIO at the Federal Reserve System and held s ..read more