Introduction Taking care of and supporting your existing and potential clients is the ultimate goal of any B2C company. Customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure excellent service! We are aware that in these unpredictable times, delivering the best support can be challenging and time-consuming, but it is essential for running a successful business. The research has shown that 70% of clients who come with a complaint and have their issue resolved by service providers decide to pur ..read more

Introduction Taking care of and supporting your existing and potential clients is the ultimate goal of any B2C company. Customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure excellent service! We are aware that in these unpredictable times, delivering the best support can be challenging and time-consuming, but it is essential for running a successful business. The research has shown that 70% of clients who come with a complaint and have their issue resolved by service providers decide to pur ..read more

Although we are at the early stages of autonomous vehicles with frontrunners such as Tesla, we have already gotten used to the concept that our cars will one day be driving themselves.   The same is true for the next version of the internet, which is currently being developed.   At BotXO, it is our ambition to be the company that makes this possible. Welcome to the autonomous web, a system adapting to individual user needs, powered by AI and advanced algorithms.   The technological advances in AI and Natural Language Tech ..read more

Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell.  In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones. People are twice as likely to share a bad experience as they are a good one.  When 86% of consumers are willing to pay more for a great experience, ignoring opportunities to improve the overall experience is a mistake.  In this post, we’ll lo ..read more

Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell.  In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones. People are twice as likely to share a bad experience as they are a good one.  When 86% of consumers are willing to pay more for a great experience, ignoring opportunities to improve the overall experience is a mistake.  In this post, we’ll lo ..read more

Successful scaleups and startups share several characteristics. They have the wildest ambitions and dreams, demand change, are curious, and are not just in it for the money. They are typically guided by a greater sense of purpose. Certainly, that is also true for BotXO and the people in and around the company. But how do you convert a strong purpose into scaling businesses that are successful in the long-term?  The ideas for AI and chatbots in e-commerce emerged ..read more

What Is a Conversational Website? A conversational website is a smart website that uses a conversational interface to communicate with visitors. Here a chatbot facilitates the conversation with the users. A bot and a user go back and forth with a series of close-ended questions. In other words, a bot is a medium for the conversation between a website and a user. And based on the user´s input, the bot takes action on the website. A conversational website allows customers to search, purchase, fill in forms, and many other actions directly in a chatbot. It can provide the necessary guidance, m ..read more

Benefits of Using AI Chatbots for E-Commerce Website When we talk about AI chatbots for e-commerce website, we think of solutions that use AI technology to enable seamless communication between the brand and customers through a chatbot or a voice interface. Conversation through chatbot can make the shopping experience more personalized and interactive. Moreover, a conversational AI chatbot can speed up the process as it handles checkouts for a user. AI chatbots in a conversational web framework can create a new and improved customer experience on site, that traditional online shopping lacks ..read more

Creating a Great Customer Experience for E-commerce E-commerce customer experience refers to customers’ perception of a brand based on the interactions across the internet. An excellent customer experience differentiates a business from the competitors.  It impacts a company’s reputation, customer retention and customer loyalty. Every element of the customer journey across multiple touchpoints is crucial for proving a superior customer experience.   Digital technologies allow e-commerce to connect with customers throu ..read more

Smart Technology Enables Digitalization Digitalization of HR aims at using data to automate processes and reduce time spent on repetitive tasks. The desired result of digital transformation is the shift from manual to digital processes and introducing technology to the core of HR and the business as a whole. The importance of digitalization lies in creating an automated and data-driven department that will contribute to business agility. Moreover, self-service HR and Recruitment can lead to improvement of the employee as well as the candidate experience. We asked 3 experts to share their in ..read more