Your relationship with your customers has a significant impact on the success of your company. Your customers expect high-quality after-sale service and not just premium products. That’s what the CRM solution helps you achieve. The customer relationship management software can help improve your relationship with your customers, increase sales, nurture leads, and help with closing the deal. Now, you can’t rely on ready-made software solutions for your business. Each company works in a unique way. The CRM system that worked for your competitors may not work for you, which is why it’s important ..read more

Table of Contents Collecting Customer Data: From Store to CRM 5 Reasons To Use Your CRM To Manage Customer Data Recover more abandoned carts Improve your product offering Improve your customer service Plan for future demand Offer personalized product recommendations Use your Retail CRM Platform as a Growth Multiplier Every business has become data-driven now, and retail businesses are no exception (could be physical or online or a combination of both). As customers (and leads) interact with your business (online or offline), you can get a steady stream of data points that you can piec ..read more

Table of Contents Customer Data: From Store to CRM How to grow your retail business with customer data Recover more abandoned carts Improve your product offering Improve your customer service Plan for future demand Offer personalized product recommendations Use your Retail CRM as a Growth Multiplier Every business has become data-driven now, and retail businesses are no exception (could be physical or online or a combination of both). As customers (and leads) interact with your business (online or offline), you can get a steady stream of data points that you can piece together and ana ..read more

Table of Contents What’s An Ecommerce CRM Why do you need a specialized Ecommerce CRM software The Benefits of Ecommerce CRM Software Get more visitors to your store Convert leads to customers better Respond to customer queries faster Get feedback from customers Build loyalty, improve retention, and drive referrals Analyze data and improve your product portfolio Every ecommerce firm desires happy customers. You will be operating in a competitive market if you are not selling anything out-of-the-box. As a result, businesses devote a significant amount of time and money to acquire new cl ..read more

Do CRM projects meet their goals and fulfil their potential? Analysts and academics have been asking corporate executives this question for years, and the answer is always the same: Not Really! Experts vary on the extent to which CRM implementations are successful. According to a 2001 Gartner survey, 50-70 percent of all CRM projects failed or did not improve organisational performance. Since then, several studies have estimated success rates ranging from 20% to 80%, depending on how firms define success and failure. Only about half of CRM projects really “go live,” meaning they are used by ..read more

About Client With 20 years of experience working in the warranty business, Everything Breaks provides monthly protection programs that offer great coverage at an affordable price. They provide a wise investment route to protect your vehicles, smartphones, laptops, appliances, and other electronics to protect the consumers from expenses related to product failures after the OEM warranty ends. About Product According to our diligent experience, our analysts at Brainvire learned that the customer wants to revitalize their obsolete system with AURO CRM in order to ease various activitie ..read more

About Client Call48 is a leading telecom company that provides premium CPaaS VoIP services which allow users to acquire, port, and provide DIDs as well as track bills in real-time. Their sales team was looking for a hassle-free and smooth way to manage their sales workflow. Our experts understood how Call 48’s workflow operates by following it closely throughout its transformation process from the planning phase till the implementation stage – where we helped them adopt new ways of working using technology seamlessly. About Product Call 48’s operations rely on their sales infrastruc ..read more

Introduction With the emergence of e-commerce platforms, the role of CRM for business proliferation has become quite prominent. In the competitive online markets, the online business houses aim to draw the attention of the potential buyers and the old customers by guaranteeing them the best retail experience. To serve the customers, they need to delve into their data ranging from past purchases, contact details, email id, shopping preferences, etc. These data enable retail companies to strengthen their marketing strategies to establish stable customer relationships. Types of E-Commerce Data&n ..read more

The establishment of a smooth relationship with the customers plays a crucial role in defining the success of a business. Especially in Digital Marketing, communication determines the chances of lead conversion and improving the company’s revenue collection. To promote better interaction with the clients, the company must devise a strategy for managing customer relationships. Herein lies the significance of CRM Strategy. It is an acronym for Customer Relationship Management. Building a lasting bond with the customers require particular emphasis on their needs and perspectives. So the company ..read more

Any idea what is the biggest asset for a business? Well, it cannot be anything other than engaged customers. Here are a few things that businesses need to know related to the engagement and retention of customers. Those businesses with a strong omni-channel customer retention policy can retain more than 85 percent of the prospects. It is in sharp contrast to those who do not have such a policy in place. More than 60 percent of the profit of a business depends on effective customer engagement. Top businesses usually consider customer engagement as the top priority of the business strategy. Tho ..read more