SMEs may lack the IT resources of bigger firms, but managers can still make a difference by learning these tech support solutions for seven common issues The 5pm deadline for a contract tender is looming when the computers being used to prepare the sales pitch start performing slowly. Very slowly indeed. As panic envelops the office, all eyes turn to the operations manager who must now step in to prevent the potential loss of important business. Events such as these are bad enough for any company, but when they affect an SME without the dedicated tech support solutions of a larger firm they ..read more

WHY TECH SUPPORT IS CRUCIAL TO THE OVERALL USER EXPERIENCE Post summary: What is tech support Tech support vs customer support 7 tips to provide better tech support for your users When your customers run into a problem with your product, they contact your support team. But, not just regular support. For “IT” related issues, they contact tech support. Whether the problem is a “user” error, a bug or technical issue, it doesn’t matter to them, they just want it solved so they can continue with their workload. If they can’t log in to your product? They contact tech support. A feature or module ..read more