Key Project Goal: Our pharmaceutical client needed a differentiated way to drive adoption of a new indication in order to increase scripts among hard-to-reach cardiologists. Project Highlights: Measuring Outcomes: Measuring both customer and business outcomes is an important part of our process. The MVP testing had exciting outcomes for the organization and delivered value to their customer participants. Client Quote: I would describe the team as strategic thinkers, deeply knowledgeable about CX principles, easy to work with but appropriately challenge/push collective thinking. I truly appr ..read more

Reimagining Mental and Behavioral Health Services Featuring Octave’s Golee Abrishami, PhD, and Tony Glebe In our fifth and final episode of Season 2, our host Chris LaVictoire Mahai sits down with Octave’s Golee Abrishami, PhD, VP of Clinical Care, and Tony Glebe, Head of Business Development, to dig into the vast and often misunderstood topic of mental and behavioral health. Discussing a subject close to home for many yet only more recently thrust into the spotlight, Chris, Golee, and Tony explore the experiences of consumers/patients, clinicians, and healthcare organizations all tryi ..read more

The New American Safety Net Featuring Jaffer Traish, COO of findhelp Join host Chris LaVictoire Mahai as she sits down with Jaffer Traish, the Chief Operating Officer of findhelp, to discuss the current challenges of, and great opportunity in, supporting consumers seeking help when they need it most. Access to quality healthcare is, of course, one great need. Then there are all the daily living needs everyone must juggle that have dramatic impacts on a person’s health and well-being. Access to healthy meals, transportation, financial aid, and safe shelter are just some examples. What i ..read more

Who Cares About the Caregiver? Featuring Tia Newcomer, CEO of CaringBridge In this episode, host Chris LaVictoire Mahai sits down with Tia Newcomer, CEO of CaringBridge, to discuss those who are critical to the health and wellness of our inner circles and broader communities yet far too often left out of the conversation: caregivers. Together, Tia and Chris unpack questions and stories that illuminate the unpaid caregiver experience today: Who are they? What barriers and burdens do they face? What value, seen and unseen, do they provide? And, as our title suggests, who in healthcare tr ..read more

Exploring the Future of Personalized Medicine Featuring Lee Jones, Founder and former President and CEO of Rebiotix Inc. In this episode, our host Chris LaVictoire Mahai catches up with long-time friend, Lee Jones, Founder, former President, and CEO of Rebiotix Inc., to explore another avenue in our podcast series around healthcare’s steady movement towards personalized medicine and care. Leveraging Lee’s extensive background in biotechnology, medical device, and work with medical professionals around the world, Chris and Lee explore the role of personalization in the way medications a ..read more

Care Journeys: From Pop Health to My Health Featuring Clearstep’s Adeel Malik and Bilal Naved We are kicking off a new season of podcasts. In this first episode, Chris LaVictoire Mahai, founder and former President of Aveus, sits down with Adeel Malik and Bilal Naved of Clearstep, to discuss the needs and challenges surrounding effective personalized care in an increasingly digital world. Chris, Adeel, and Bilal dive into one of healthcare’s big tectonic shifts: from thinking about and addressing general populations by disease state, to providing the most appropriate care possible ..read more

Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare Featuring Dr. Jan Berger “I believe that companies have to make money. The issue is that we put unicorn status and money above everything else in healthcare, we don’t reward breakthrough outcomes the way we do unicorn status. And that is an issue because the way our system is built today, it is a win lose. It is a zero-sum game. And that pits me against you, stakeholders against stakeholders, peers against peers. And as long as we think that way, relationships are a more of a tug of war than compadre status.” In this epis ..read more

BOLD Leadership in Healthcare featuring Chris LaVictoire Mahai “If you don’t have BOLD leaders in charge of your transformation, and we’ve done research on this, the likelihood of you accomplishing the things you wanted to accomplish drops dramatically…You need someone who can imagine the change and that can actually make it happen. That’s what BOLD leaders do.” In this episode Sammi Guseyn-Zade, Consultant with Aveus, talks with Chris Mahai. Chris founded and led Aveus for over 20 years. Her work has taken her around the world, giving her a unique perspective on how leaders drive material ..read more

Re-Engaging in Trust Featuring Dr. Jan Berger “I believe that companies have to make money. The issue is that we put unicorn status and money above everything else in healthcare, we don’t reward breakthrough outcomes the way we do unicorn status. And that is an issue because the way our system is built today, it is a win lose. It is a zero-sum game. And that pits me against you, stakeholders against stakeholders, peers against peers. And as long as we think that way, relationships are a more of a tug of war than compadre status.” In this episode Deborah McMahon, SVP of Aveus talks with Dr ..read more

Medication Management Strategies to Improve Health and Reduce Costs “We need to begin to say, let’s reorient to the goals that matter for patients and then make sure the drugs and metrics are appropriate. I think that once we do that, we’ll stop chasing adherence and Stars and start getting more upstream in terms of indication, effectiveness and safety.” In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there’s roughly half ..read more