Are your front desk team members constantly asking for more help? In this revealing episode, I tackle the challenging question every dental practice owner faces: when should you hire more administrative staff versus improving your systems? I walk through practical solutions I implemented during COVID when my team was drowning in new protocols and administrative burdens. Rather than immediately hiring additional staff, we automated patient check-ins, digitized forms, and streamlined communication processes. The results were transformative - not only did we handle the increased workload without ..read more

Your body language might be sabotaging your case acceptance without you even realizing it. Imagine presenting the perfect treatment plan with flawless explanation—only to have patients hesitate and "think about it." What went wrong? The answer lies in the subtle realm of nonverbal communication. Research shows our brains are 12.5 times more likely to believe body language over words, and a staggering 82% of first impressions depend entirely on nonverbal cues. These hidden signals determine whether patients perceive you as trustworthy and competent—or not. Drawing from Vanessa Van Edwards' gr ..read more

Burnout isn’t just a buzzword—it’s a real problem in dentistry. But why? Join us as we dive into the growing issue of burnout and how you can find joy in your career again. You'll get strategies for combatting burnout, learn how to manage the stress of practice ownership, and understand the key mindset shifts that make all the difference in your workweek. These insights will help you step back from the chaos and make changes that reduce stress and prevent burnout! Topics discussed in this episode: Why is burnout on the rise? Mindset shifts to overcome burnout Balancing roles as owner and clin ..read more

We all know how game-changing it is to have the right associate on board — and how costly it can be when you hire the wrong one. Too many owners hire quickly, don’t provide enough guidance, and end up paying the price. In this episode, Dr. Taher Dhoon shares how to avoid these mistakes and mentor million-dollar associates in your practice. From structuring a strong onboarding process to improving case acceptance, this conversation is packed with advice to help owners and associates thrive together. Plus, find out how to hire associates ready to hit the ground running. If you’ve ever hired an a ..read more

Your body language might be sabotaging your case acceptance without you even realizing it. Imagine presenting the perfect treatment plan with flawless explanation—only to have patients hesitate and "think about it." What went wrong? The answer lies in the subtle realm of nonverbal communication. Research shows our brains are 12.5 times more likely to believe body language over words, and a staggering 82% of first impressions depend entirely on nonverbal cues. These hidden signals determine whether patients perceive you as trustworthy and competent—or not. Drawing from Vanessa Van Edwards' gr ..read more

The secret to higher production? Better leadership, not just more patients. In this episode, Dr. Spencer Greer shares the biggest lessons he’s learned from scaling multiple practices, optimizing production, and keeping teams motivated—even when you're leading remotely. He reflects on the mistakes he made, what he’d do differently, and how partnering with a DSO has helped him step back from ownership stress and focus on a new chapter in his career. Learn what you can do to increase production and become a better leader! Topics discussed in this episode: How sales skills translate to dentistry ..read more

This episode delves into the vital role of visual aids in enhancing patient understanding and acceptance in dental practices. We explore various methods and strategies that allow dental professionals to effectively communicate treatment options, ensuring clarity and confidence in patient decisions.  • Discussing the cognitive advantages of visual aids in patient care  • Sharing creative techniques for using visual aids in the office  • Exploring the positive impact of visual aids on patient engagement and trust  • Offering insights into common pitfalls of verbal communicat ..read more

Feeling uncertain after a big dental purchase? You're not alone. This episode unpacks the phenomenon of buyer's remorse, especially regarding dental treatments. We delve into why patients harbor doubts about the necessity of their treatments, the high costs commonly associated with dental procedures, and how these factors can lead to feelings of regret. Throughout the episode, you'll find practical tips that can be easily implemented in your practice to enhance patient trust and satisfaction. Ultimately, addressing and mitigating buyer's remorse not only benefits your patients but also cultiv ..read more

One of the biggest leadership mistakes is making your "why" about you, not your team. In this episode, Dr. Anthony Do of Red Oak Family Dentistry returns to share hard-earned lessons on leadership, motivation, and creating a culture that makes your team want to stay. Learn how to become a leader people trust, find fulfillment in your career, and build a loyal team that's invested in the long-term success of your practice! Topics discussed in this episode: The truth about your “why” What true leadership looks like A simple exercise to get real team buy-in Text us your feedback! (please not ..read more

The episode explores the challenges dental practice owners face when the selling doctor remains involved post-sale, sharing the experience of a coaching client, who struggled to implement his vision due to interference from the previous owner. Key themes include establishing boundaries, the importance of clear communication, and the necessity of cultivating relationships with staff for a successful transition.  • Owning a dental practice means navigating complex relationships following a sale  • The selling doctor’s role can inadvertently create resistance to change  • Establish ..read more