Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cabins over the next 3 years. He also writes for Bigger Pockets, runs a YouTube channel and recently launched a short term rental educational course to help people get into the industry. This is a topic near and dear to me. The idea of taking years of hospitality experience and using it to create your own hospitality brand has grabbed me and I know it’s done the same to many ..read more

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation and tech advances in hospitality have been coming up a lot lately. If you’ve listened to previous episodes of the podcast, we often try to find answers to questions around high-touch service vs. automated & remote guest journeys. This is a subject that limehome has been working on since its inception and one that they may have solved. Josef shares great insight into ho ..read more

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are connected are through Human Resources. That’s definitely not saying that HR is the cause, but rather HR being the bridge to many of the solutions. We’ve done some episodes in the past about how hotels are dealing with challenges around retention, recruiting, culture, benefits or development, but I wanted to have Sue on the show to share how a large hotel company is thinkin ..read more

Jason is the Market Vice President for the Americas at SiteMinder, the world’s leading open hotel commerce platform. The company recently released its 2022 Changing Traveler Report. Featuring insights from 8000 traveler interviews, it’s the largest accommodation-specific consumer survey on a global level, providing valuable insights into the full traveler journey. In other words, how guests dream, plan, book, experience, and share their stay. We tackle 5 key insights from the report on this episode but most of the discussion centers on technology, because so many hotels are trying to figure ou ..read more

Thad is the CEO of Talroo, a data-driven job advertising platform that helps hiring managers reach the candidates they need to build their essential workforce. It’s hard to get your head around the changes in the labor market over the past couple of years, and especially over the past few months. We’ve gone from mass layoffs to “the great resignation” to regret over changing companies. Pay, benefits and company culture dominate discussions on both job boards and within boardrooms; and many people have simply decided to go their own way, seeking stability in starting their own companies or divi ..read more

Tanya is Vice President at Oracle Hospitality and leads the OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya spent over 20 years at Fairmont Hotels and Resorts in Hotel Operations, Revenue Management, Distribution and CRM.  This is my second episode with Tanya. Way back on Episode 36, we discussed an Oracle study looking at the hotel industry’s path to recovery in light of the early days of the pandemic.  Oracle has followed this up with a new study looking at how technology is changing the hospitality industry, how customers’ expectations ..read more

Will is the CEO and Director of ALTIDO, a company that manages Airbnbs, serviced apartments, hotels, and private residences across Europe. This is a classic episode of intending to talk about one thing, and pivoting to discuss something totally different. As someone who has spent much more time in the short term rental space over the past couple of years, I’ve watched ALTIDO grow and become fascinated by their bootstrapped beginnings to become one of Europe's largest players. Having Will on the show felt like being able to talk with myself 5 years from now.  We discuss growth, vision, kno ..read more

Thank you for listening and supporting the show for 100 episodes! Here's to 100 more! Links LinkedIn: https://www.linkedin.com/company/the-proven-principles-podcast/ Instagram: https://www.instagram.com/theprovenprinciplespodcast Facebook: https://www.facebook.com/theprovenprinciplespodcast --- For past episodes, show notes or if you’ve got a story that might make a great episode, head over to theprovenprinciplespodcast.com. We’d love to hear from you. You can subscribe to the show wherever you get your podcasts, even on YouTube... and if you haven’t already, don’t forget to leave us ..read more

Mitch is the President and CEO of Vision Hospitality Group. The company holds a growing portfolio of hotels affiliated with brands such as Hilton and Marriott, including the company's first boutique hotel, The Edwin in Chattanooga, TN. We used to do ‘after action reports’ after big events. They were meetings and reports to discuss what happened, what went wrong and what went right. We’d include several departments and managers to make sure we covered as many bases as possible, then made sure to share learnings with everyone, and have the report available to reference for the next big event. As ..read more

Keith is the General Manager at the Ambassador Chicago. How has the job of a hotel GM changed over the past couple of years? This is a question that only something like the pandemic could cause us to ask because in spite of pre-pandemic musings about culture, employee development and company growth, the job was quickly moving into “managing by spreadsheet” territory. Today, we’re having discussions about flexibility, development and attracting new entrants into the industry; things that almost feel a little foreign but they’re topics that are forcing GM’s to find new ways of addressing old pro ..read more