Slack is where many customer support teams spend so many hours of their day. The conversational data that is created in this platform can be utilized to accelerate onboarding and productivity, particularly for rapidly scaling customer support teams. Ignoring its utility is grave mistake, so let’s review the opportunity to make the most of conversations in Slack. Slack is the modern Work Operating System When companies choose a platform for communication and collaboration, Slack tends to meet the bulk of their needs. It is highly extensible and streamlines communication in a way that other tool ..read more

Momentum continues at Obie with 17 awards coming from G2. Without our amazing customers, we wouldn’t be able to achieve feats like this, so we thank each and every one of you for your support. The past quarter’s success has been driven by some customer-centric feedback. We launched two notable features – intelligent content previews (for Confluence and Obie Wiki) as well as a robust tagging system for our native knowledge formats that accelerates workflows to a new level. Obie had a strong showing as a Momentum Leader for Summer 2021, with badges in three categories: Q&A Platforms Enterp ..read more

We’ve been teasing y’all for a few months now of something super exciting in the works and now the wait is finally over! I’m pleased to announce not one, but TWO huge feature improvements and some small fixes for you in May… Intelligent Previews for Obie Pages & Confluence With Intelligent Previews, Obie will try to extract the relevant information from the body of the page and return a preview in Slack or the browser extension based on the context of your question Intelligent Previews must be toggled on in your Obie dashboard Tagging for Obie FAQs & Pages Tag Obie FAQs & Pages ..read more

We know you love Confluence. We know you love Slack. But, why is it that you can’t love both Slack and Confluence together at the same time? Of course, there is a Confluence integration for Slack (built by Atlassian), but it doesn’t seem to cut the proverbial mustard in a lot of ways, which is exactly why Obie has invested in solving this productivity by developing the deepest Confluence integration for Slack available. But before we go there, let’s take a step back at the current state of affairs between Confluence and Slack. The scope of the current Confluence integration for Slack Currently ..read more

This blog is part 3 of a 3-part series of posts that are focused on how to create a culture of knowledge sharing at your organization. Sometimes you organization seems to have all of the tools (including software and highly skilled employees), but you simply cannot get knowledge management right. The answer is because of a lack of ingrained culture related to knowledge sharing. That’s why you can’t just buy a wiki and expect your knowledge management problem to be solved. In this series, we’ll address how to make knowledge sharing a part of your company culture. Why should you prioritize a cul ..read more

This blog is part 1 of a 3-part series of posts that are focused on how to create a culture of knowledge sharing at your organization. Sometimes your organization seems to have all of the tools (including software and highly skilled employees), but you simply cannot get knowledge management right. The reason why is because of a lack of ingrained culture related to knowledge sharing. That’s why you can’t just buy a wiki and expect your knowledge management problem to be solved. In this series, we’ll address how to make knowledge sharing a part of your company culture. Defining the problem Knowl ..read more

Employers gain a unique opportunity to influence how their newly hired team member’s habits during onboarding. Training new employees to follow internal protocols during those first few critical hours will have a positive effect on productivity. With Slack becoming the operating system of the modern workplace, it makes sense that this platform should play a key role in onboarding and training. There are a number of opportunities to leverage Slack in this capacity, some with its native functionality, and some with a third-party tool like Obie. Onboarding is a critical time When new employees ar ..read more

As Slack slowly, but surely, challenges (usurps?) email and common word processor productivity suites as the operating system of work, it loses its focus on the core messaging functionality and expands to many more roles. Some of those additional roles are: External messaging (as a secure communication channel for partners and customers) Knowledge sharing Support issue management (IT and internal team support) Most importantly, Slack is the medium though which the collective knowledge flows through the organization. Whether that knowledge is related to finance, product, engineering or just t ..read more

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