Michael George, a seasoned leader with a track record of steering companies through transformative growth, has been appointed as the new CEO of Syncro. His expertise in the MSP sector is well-established, having previously orchestrated the turnaround of an RMM company and its subsequent sale to ConnectWise in 2019. George's appointment comes at a time when Syncro is poised for innovation and expansion. His strategic vision for Syncro is expected to harness the potential of MSP platforms to deliver enhanced value and efficiency. George's insights into the managed services profession underscore ..read more

I commonly get questions related to MSP documentation. When is a good time to start? I only need documentation for when I get certified, right? I'm going to get to that, only later on when I'm established.    The truth is, MSP documentation should start early in your practice; ideally, during the planning stages before you've started to deliver services. Here are some helpful tips so you can better understand why MSP documentation is so important, what is involved, and when you should start.    Why is MSP documentation so important?    MSP Documentation Policies ..read more

FUD: what does it mean? Should you use it in your MSP practice? And, is there a risk to using FUD style tactics? Fear uncertainty and doubt, otherwise known as FUD, may have been created by IBM sales professionals in the 1970s, but it certainly is still being used today by many sales and marketing professionals beyond IBM ..read more

Niraj Tolia, CEO of Alcion, enters the MSP Zone. The deployment of AI in MSP backup tools addresses several critical challenges in the managed services industry. By integrating AI, MSPs can automate routine and repetitive tasks, such as system monitoring, patch management, and backups, which significantly reduces human error, enhances efficiency, and optimizes resource allocation. This automation leads to cost savings and improved service delivery, which is essential in a competitive market where talent is scarce and operational efficiency is paramount. The adoption of AI was driven both by MS ..read more

In the evolving landscape of IT services, the distinction between Managed Service Providers (MSPs) and other IT service models, like break/fix or security consultancy, has become increasingly important.    MSPs offer a comprehensive suite of services that manage and assume the responsibility of a defined set of day-to-day management services for their clients, proactively and under a subscription model. This is in contrast to break/fix services that operate reactively, or security consultants who may focus solely on specific aspects like penetration testing.    The confusio ..read more

I had the opportunity to play golf with an executive who shared some very insightful perspectives about risk, cyber insurance, and MSPs. The interaction was completely by accident but the information I got was invaluable ..read more

There is a lot of wiggle room when it comes to knowledge and implementation of compliance in a managed services environment. More precisely, MSPs must understand and operate with accurate knowledge of the difference between preparing for an audit or certification and the testing or auditing of an environment. Both components are important, but the MSP is more suited to one and not the other. Here's what MSPs need to know. Audit and certifications in a compliance setting Preparation for and audit or certification Consulting vs testing Role of the MSP in audits and certifications Preparation an ..read more

Ep 276 - The term EBITDA is not something a lot of MSPs fullly understand or use regularly. As a financial tool, it is worth knowing how it is used and why. But, should you use EBITDA as a metric for managing your MSP practice? Maybe, maybe not. To answer this question, we must define EBITDA, look at how it is used within general accounting, and more specifically how it is used within MSP M&A and investing. Only then can you know whether EBITDA is something you should use regularly as a guidepost for running your MSP practice ..read more

Recently, at the MSPAlliance Inspire meeting, I witnessed something I've never seen before, something I'm now calling the "great MSP reset." This reset is an accumulation of several different things happening at roughly the same time and I think it bodes well for the future of the managed services profession. Here's what I witnessed. MSPs are going through significant equity changes MSPs are making tool changes MSP process overhauls These activities, taken in their totality, represent a very clear sign that there is a lot of positive change taking place in the managed services profession ..read more

A lot of MSPs spend the majority of their time focused on revenue growth, and for good reason. If you're not growing, you're shrinking. But, not all revenue is the same. In fact, some revenue types may actually be harming your managed services growth. Confused? Don't be. There are some really simple metrics you can use to begin aligning your MSP practice towards a pro-growth future.   Revenue Mixture: What is it? Proactive IT offerings (i.e., your managed services deliverables) Professional services (non-recurring services such as consulting) Hardware & Software Revenue Mixture and ..read more