Amy Babinchak, Harbor Computing Services, and Eric Anthony, Solar Winds MSP, of the CompTIA Managed Services EC share how focusing on value-add services that support your clients’ needs is the best path for growth, agility, and longevity. Learn from their experience and practical examples of situations that would cause a challenge for an MSP not focused on client business outcomes. Share with us what topics you would like to hear more about: https://www.surveymonkey.com/r/VRN8RW6 You can also find the new Biz Tech Podcast on iTunes: https://podcasts.apple.com/us/podcast/comptia-biz-t ..read more

Listen in as Gary Bixler, VP Global Member Communities at CompTIA introduces you to the newest podcast from CompTIA's communities and councils: the Biz Tech Podcast. This podcast series focuses on the business of technology and CompTIA Corporate Membership. From casual conversations, detailed strategies and steps for success, listen in as we hear from industry leaders across our communities and councils discuss business challenges, opportunities, and strategies for success. We also dive into the leading and emerging technologies and what that means for your customers and your business. Th ..read more

The strength of your relationships with your customers, suppliers, and partners is key to survival. Now those relationships have been tested. How have you fared? CompTIA’s Managed Services Community is pleased to share the insights of five of your MSP peers as moderator Shannon Mayer leads a discussion on what the last month has exposed in our business continuity plans and strategies, how to be there for your clients now that they are spread across numerous environments, as well as opportunities and resources available to support you now and in the future. Join us in CompTIA’s mobile app forum ..read more

The strength of your relationships with your customers, suppliers, and partners is key to survival. Now those relationships have been tested. How have you fared? CompTIA’s Managed Services Community is pleased to share the insights of five of your MSP peers as moderator Shannon Mayer leads a discussion on what the last month has exposed in our business continuity plans and strategies, how to be there for your clients now that they are spread across numerous environments, as well as opportunities and resources available to support you now and in the future. Join us in CompTIA’s mobile app forum ..read more

  Dr. Deanna Spoto, PsyD, joins Managed Services Community Chair Corey Kirkendoll to discuss the unique challenges facing small business owners supporting their clients, employees, and families in a time when we all need support. They discuss how to recognize symptoms of being overwhelmed, allowing yourself to ask for help, how to talk with your kids, and the value of routines and boundaries. For more information visit: https://www.comptia.org/blog/establishing-a-self-care-routine-during-the-covid-19-pandemic     ..read more

When Hurricane Sandy hit the East Coast most of Manhattan’s financial district was protected — northern New Jersey did not fare so well. “For one of our clients, the building was blocked off, roads were inaccessible, it was a complete blackout,” said Raffi Jamgotchian of Triada Networks, talking with CompTIA Community Director Miles Jobgen in this MSP Spotlight. “We invoked their DR and had them spun up in a few hours,” he said. What he remembers most though is that a bunch traders came into the Triada office during recovery so they could continue to work and take orders. It’s not typical for ..read more

Personal responsibility is key to IT security for MSPs, said Jay Tipton of Technology Specialists. “You’ve got people out there that do nothing but social engineering, and they’re very good at it,” said Tipton in this MSP Spotlight episode. “People aren’t taking the time to look at what they’re clicking they just click.” Companies up against clever social engineers need every worker on board to fight IT security threats, and MSPs must find ways to get people to step back and slow down, to read the email or popup before clicking. “How do you get people to take a step back and slow down?” Tipton ..read more

The practice that makes 5K Technical Services most unique has more to do with conversation than technical prowess. Each employee calls three customers regularly to check in and offer support. “Everybody in the company is customer ambassador,” said Corey Kirkendoll, President and CEO at 5K Technical Services. “We have nontechnical people calling people and super technical people calling people. It’s a conversation like, ‘Hey what’s going on? Is there anything we can do?’ and that’s worked out really well for us.” Kirkendoll started the company after seeing tech-related challenges in volunteer g ..read more

Breaking Barriers is proud to present our new MSP Spotlight. In this series, Community Director Miles Jobgen talks with MSPs of all sizes to probe them with the same questions about their culture, successes, challenges and desires for the industry. Michael Goldstein of LAN Infotech joins Jobgen in this episode to discuss their focus on customer satisfaction, giving back to the community and why cybersecurity is so important. Subscribe to Breaking Barriers to catch up on previous episodes and get notifications when a new episode arrives. For more on CompTIA’s Managed Services Community, downloa ..read more

Can you find good employees playing recreational volleyball or killing zombies? In this episode of Breaking Barriers, Jason Brunt of e3 Technologies, Steve Alexander of MSP-Ignite and Miles Jobgen of CompTIA talk about creating an intentional culture, and how Brunt’s personal experience with ADD and dyslexia helped him shape the way he looks for talent. “Our background is what shapes us and we can help use it to drive culture in our companies,” said Alexander. Learn how company culture can impact the success of your business and some real life examples of how to find potential employees in non ..read more